Ratings based on 442 Verified Reviews

4.4 out of 5
87% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Excellent Hotel

Posted Jan 20, 2018
I enjoyed my stay in this hotel. The whole staff were very approachable and cleanliness of the hotel was excellent. It is quite pricey but worth it. My husband left his suit in our room and so thankful the staff kept it and we were able to pick it up. Thanks for your honesty.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Upscale hotel with friendly staff.

Posted Jan 10, 2018
Very happy with my hotel stay. I did have issue with slow internet so called front desk. It wasn’t long before a staff member was at my door with a Ethernet cord and problem solved. I had room service twice and breakfast was good but was disappointed with my ribeye steak cause it had too much fat in it to be a prime steak and price was highest on menu. I wouldn’t complain if same steak at lower price but really should be a better cut to stay at the high standards of the hotel. This little issue wouldn’t keep me from staying again though!
Comment from Hotel Management
Jan 12, 2018 by Amit O, General Manager, Hotel Management
Dear stephen, Thank you for taking the time to share your experience. We are happy to hear that our colleagues made sure to make your stay as comfortable and enjoyable as possible. On the other hand, your feedback about the steak has been shared to our kitchen team so they may review and ensure to improve on. Please know that we value your feedback. Once again, thank you and we look forward to having you with us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, AB

Great escape from the busy metro

Posted Jan 9, 2018
Pros: The staff stood out the most. Always with a smile on their faces and are very accomodating.
Cons: The in-room dining selection was great but I thought the quality of the food was a bit over priced.
Location: Location was great! I loved having easy access to two malls and other attractions in the Ortigas/Mandaluyong area.
Really enjoyed my stay at Edsa Shangri-La. The staff were very pleasant and really took the time to greet guests - even if they are in the middle of a task. The rooms were great for the most part and the aesthetics of the hotel looks great.
Comment from Hotel Management
Jan 12, 2018 by Amit O, General Manager, Hotel Management
Dear J, Thank you for taking the time to share your feedback with us. We are happy to hear that your had an enjoyable stay and that our team took good care of you. Each and every member of our team does his very best to better serve our guests. Once again, thank you and we look forward to welcoming you back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Convenient and luxe

Posted Jan 6, 2018
Convenient to everything. Very nice hotel...close to everything
Comment from Hotel Management
Jan 15, 2018 by Amit O, General Manager, Hotel Management
Dear Hans, Thank you for taking the time to share your experience. We are happy to hear that your stay was comfortable. Your feedback is encouraging as we strive to provide our guests a memorable experience. Once again, thank you and we look forward to welcoming you back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 27, 2017
Pros: people working there
as always love the shangrila, the people working there are fantastic and manila is great city
Comment from Hotel Management
Jan 2, 2018 by Amit O, General Manager, Hotel Management
Thank you for taking to share your experience with us. We are delighted to hear that our team takes good care of you. Each and every member of our team does his very best to better serve our guests. Once again, thank you and we look forward to welcoming you back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 8, 2017
Stay was ok but the pillows were too soft. Room was neely renovated so it was beautiful.
Comment from Hotel Management
Dec 11, 2017 by Amit O, General Manager, Hotel Management
Dear Ria, Thank you for taking the time to share your experience. We are delighted to hear that you had an enjoyable stay with us and that the you found our room comfortable. On your next visit, you may contact our Housekeeping team so they may share our available pillow menu and you may select your preferred hardness. Once again, thank you and we look forward to welcoming you back.
3 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Posted Dec 5, 2017
Great workout facility Hotel need a little updating
Comment from Hotel Management
Dec 5, 2017 by Amit, Hotel Management
Dear G, Thank you for your feedback about our health club facilities! Your feedback is encouraging as we strive to provide our guests a memorable experience. We look forward to welcoming you back.
3 out of 5
by A verified traveler from Canberra Australia

Was once a nice hotel but currently run down.

Posted Dec 3, 2017
Run down. But nice pool area compared to Makati Shangri la and the fort. Large cockroach dead on the bedside table and room cleaner urinated on bathroom floor before leaving. Stay at the Shangri la at the fort much much better
Comment from Hotel Management
Dec 11, 2017 by Amit O, General Manager, Hotel Management
Dear colin, Thank you for taking the time to share your feedback. At Edsa Shangri-La, Manila, we pride ourselves in offering the highest levels of care and hospitality to all our guests. It is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to expect. Please know that your observations will be shared to the department heads in charge so they may review and ensure to improve on. Once again, thank you and we hope you will provide us with the opportunity to redeem ourselves by welcoming you back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton Canada

Excellent hotel

Posted Nov 15, 2017
Family friendly also the kids will surely enjoy the pool and water park.The security are tight you'll know your staying in a place that is safe. Closer to megamall and shangrila mall is connected to your hotel very convenient also if you have kids you don't have to deal with the city trafficss.Staff are nice and very accommodating. Surely it's pricey if you will eat at the restaurants inside the hotel and also the bar beside the pool with live band @ night but definitely you will enjoy it.
Comment from Hotel Management
Nov 16, 2017 by Amit O, General Manager, Hotel Management
Dear Crystal, Thank you very much for sharing your experience with us. We are delighted to know that your stay was comfortable and enjoyable. We are also extremely appreciative of all your kind words about the hotel. Each and every member of our team does his very best to better serve our guests. Once again, thank you and we look forward to welcoming you again soon.
5 out of 5
by A verified traveler

Amazing guest service and nice oasis in Manila

Posted Nov 3, 2017
Pros: The guest service is exceptional!
Cons: Tell Horizon Club guests to keep their young children under control. Several times there were young children running and yelling in the Horizon Club.
This hotel is a wonderful oasis from the crazy traffic and congestion that is Metro Manila. The guest service provided by all the hotel staff is amazing. Highly recommend the Horizon Club rooms since the lounge provides full breakfast in a quiet atmosphere.
Comment from Hotel Management
Nov 6, 2017 by Amit O, General Manager, Hotel Management
Thank you for taking the time to share your experience with us. Your observation about children in the Horizon Lounge has been noted. Please know that this will be shared to the department head in charge so they may review and ensure it does not recur. On the other hand, we are delighted to know that overall, you had an excellent stay with us. We look forward to welcoming you back again soon.