Ratings based on 259 Verified Reviews

3.5 out of 5
79% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Toronto

Hotel with flying cockroaches and bed bugs

Posted Feb 4, 2018
It’s unfortunate that about 5 to 6 years in a row we had been booking at this hotel because of convenience to Greenhills shopping and to the airport. This time we were so disappointed that the towels were too worn that white turning grey. Room 37th flroor had tiny to medium size cockroaches even flying. the 19th floor had bed bugs. My nephew had few bites that developed to rash. I think this hotel can do better. Maintain your reputation.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Nice hotel close to amenities

Posted Jan 28, 2018
Staff was very accommodating. Qthe hotel was glose to Greenhills Promenade so we did not have to go far to eat or shop. This is our 2nd stay here and it did not disappoint! Will definitely go back here again :)
Comment from Hotel Management
Feb 1, 2018 by Management, Hotel Management
Good day! It is a pleasure to be of service to you. Thank you for appreciating our rooms and staff. We try our best to make our guests feel at home in Greenhills Elan Hotel Modern We hope to welcome you back on your next visit.
1 out of 5
by A verified traveler from USA

Hot night before a long flight

Posted Dec 10, 2017
It would have been great if the ac would hav worked. Th place was nice as Manila hotels go but in the PI ac is a must.
Comment from Hotel Management
Dec 28, 2017 by Management, Hotel Management
Good day! Thank you for taking time on making this review. We apologize that we didn't made your stay pleasant. This will be shared to the concerned department so the AC will be fixed. Hoping to welcome you back here in Greenhills Elan Hotel Modern!
2 out of 5
by A verified traveler from bangkok

Posted Nov 21, 2017
Not really bad but not great. Exercise equipment in bad shape
Comment from Hotel Management
Dec 4, 2017 by GREENHILLS ELAN HOTEL, Hotel Management
Dearest Guest, I am very sorry to read that your stay did not meet your expectations. We thank you for your comments, it really matters to us for it will make us improve our services even better. The hotel itself has last been renovated in 2008 and the next renovation is being planned. I hope that we will have the possibility to welcome you again here in Greenhills Elan Hotel Modern! Thank you and have a great day!
5 out of 5
by A verified traveler

Happy and content

Posted Nov 15, 2017 on Hotels
It was very good
Comment from Hotel Management
Dec 2, 2017 by Greenhills Elan, Hotel Management
Dearest Guest, Thank you for your positive 5 star rating, We're happy that we were able to provide you with a good service. But we will be more glad to hear your comments during your next stay with us. Rest assure that we will continue to provide quality service to all our guests in order to make each stay more comfortable and memorable. We look forward to welcoming you again here at Greenhills Elan Hotel Modern. -The Management
4 out of 5
Recommended
for Everyone
by A verified traveler from vancouver, bc

Posted Nov 12, 2017
Good hotel good location. Some things in the room starting to show its age. Underground parking is first come first serve even tho your room comes with 1 parking spot. So come home early or risk not being able to park
Comment from Hotel Management
Dec 5, 2017 by Management, Hotel Management
Good day! Thank you for the 4 stars! We will take note of your concerns regarding the room. Also, regarding the parking slots; Greenhills Elan Hotel Modern doesn't guarantee a parking slot for every guest and it is not stated on the inclusions of one's reservation. Hoping for your consideration and hope to welcome you back here in Greenhills Elan Hotel Modern! Thank you and have a great day!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 22, 2017
Simple, comfortable yet the location is priceless if you want to shop at greenhills!
Comment from Hotel Management
Dec 5, 2017 by Management, Hotel Management
Good Day! Thank you for the wonderful review. Truly, the location of our hotel is an advantage for shoppers! Hoping to welcome you back again here at Greenhills Elan Hotel Modern! Thank you and hava a great day!
5 out of 5
by Maria

Great staff and great location!

Posted Oct 20, 2017 on Hotels
Front desk was great!!! Very patient and extra helpful with our reservation issue. Staff is super helpful and very accommodating. Great location- near stores and places to eat.
Comment from Hotel Management
Dec 2, 2017 by Greenhills Elan, Hotel Management
Dearest Guest, Good day! We are happy to hear that you enjoyed your stay with us. It gives us delight to make our guests pleased and we hope to continue to provide you with the quality service you deserve. Hoping to welcome you back here at Greenhills Elan Hotel Modern! Thank you very much. -Greenhills Elan Hotel Modern Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Greenhills shoppig center

Posted Oct 17, 2017
I wish there were more selections in the breakfast buffet! But the coffee there was really good. Staff was friendly and very accommodating. The only thing I did not like is the bedsheets because it smelled a bit funky. Like it was stored in the cabinet for a long time. Other than that, we had a good experience in the hotel!
4 out of 5
by Jimmy

One bad night

Posted Oct 6, 2017 on Hotels
I only had one day night my Air Conditioner went out when I returned at around 2100 hrs so I tried reset it so around midnight I tried to call the front desk so after about 15 mixture they woke up and finally answered the phone and sent someone to verify and no rooms were available so I had to sweat it out that night but overall pretty satisfied, but there's a lot of shopping and eateries in walking distance great location
Comment from Hotel Management
Nov 24, 2017
Good day! We apologize for the inconvenience happened during your stay. I know that it's hard to sleep with out any cooling devices or lights during that particular hours. We will take note of this. Hoping to welcome you back in Greenhills Elan Hotel Modern!