Mandarin, Suite | Living area | 32-inch Smart TV with digital channels, TV, pay movies

Reviews of Mandarin Oriental, Lago di Como

5 out of 5
Mandarin Oriental, Lago di Como
Via Enrico Caronti 69, Blevio, CO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 320 out of 408 reviews" "
Rating 8 - Good. 54 out of 408 reviews" "
Rating 6 - Okay. 18 out of 408 reviews" "
Rating 4 - Poor. 11 out of 408 reviews" "
Rating 2 - Terrible. 5 out of 408 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. Extremely professional staff. Would have appreciate an earlier check in. We were assigned a room at 4 pm.
Stayed 2 nights in Oct 2023
Response from Mandarin Oriental, Lago di Como on Nov 20, 2023
Thank you for taking the time to share your feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!

10/10 Excellent

Jose

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really happy with our stay at MO Como. Will definitely visit again soon.
Stayed 3 nights in Sep 2023
Response from Mandarin Oriental, Lago di Como on Nov 20, 2023
Thank you for taking the time to share your feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!

10/10 Excellent

Rocco

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, my family and I enjoyed our stay at Mandarin Oriental, Lago di Como. The property was without any question beautiful, inviting and welcoming. I would like to highlight the professionalism of the staff, who were well-informed and made excellent recommendations.
Response from Mandarin Oriental, Lago di Como on Nov 20, 2023
Thank you for rating our hotel! We are glad that you had a good experience with us and hope to see you again very soon.

10/10 Excellent

Julie

Stayed 2 nights in Sep 2023
Response from Mandarin Oriental, Lago di Como on Nov 20, 2023
Thank you for rating our hotel! We are glad that you had a good experience with us and hope to see you again very soon.

10/10 Excellent

Jose Geraldo

Stayed 4 nights in Sep 2023
Response from Mandarin Oriental, Lago di Como on Sep 22, 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 Poor

Shohreh

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Beautiful but not worth the money you pay
Lovely hotel. However, our room was sooo small. They could have at least miunt the TV to the wall to open some space. They have a table to place things on but they should place a dresser. We had one very small closet. They gave us a room all the way on the top of hill and so if you wanted assistance with golf cart, you would feel obligated to tip so imagine doing it 5 or 6 times. You jist spend your day tipping all day. Expensive stay for not a very comfortable stay.
Stayed 3 nights in Sep 2023
Response from Mandarin Oriental, Lago di Como on Sep 22, 2023
Thank you for your feedback and precious comments, that will be treasured. We regret learning that your experience did not live up to your expectations. We hope you could give us a chance to regain back your trust in a near future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Birthday present
Stayed 3 nights in Aug 2023
Response from Mandarin Oriental, Lago di Como on Sep 22, 2023
Thank you for staying with us for such a special celebration and for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Okay

Jay

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointing Stay.
2nd time at this property/resort since June 2021. Definitely not the caliber of the Mandarin Oriental Hotels like Bangkok, Barcelona or Miami. Work needed in terms of hospitality like staff re-training. Was better in 2021. Has definitely gone downhill since.
Stayed 2 nights in Aug 2023
Response from Mandarin Oriental, Lago di Como on Sep 22, 2023
Thank you for taking the time to share your feedback. We regret learning that your experience with us did not live up to your expectations. We hope you could give us a chance to gain back your trust in a near future.

10/10 Excellent

Klaudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Mandarin Oriental, Lago di Como on Sep 22, 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Greta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jul 2023
Response from Mandarin Oriental, Lago di Como on Sep 22, 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Alessandro, Rochester

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in the world.
Stayed 2 nights in Jul 2023
Response from Mandarin Oriental, Lago di Como on Jul 31, 2023
Dear Mr. Geminiani,Thank you for taking the time to share your feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!

10/10 Excellent

Eugenio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Again, just perfection
This hotel is just perfection, the team is super welcoming, they make us feel at home. Tuki ( my dog) is always filled with surprises and details, as well as us. The food was amazing, Silvia, Meriana, and all the team was flawless. Also the dock guys where super kind and helpful with us and the boat. Thanks again MO como, see you soon
Stayed 3 nights in Jun 2023
Response from Mandarin Oriental, Lago di Como on Jul 31, 2023
Dear Mr. Villanueva,Thank you for taking the time to share your feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!

10/10 Excellent

Luis, Tucson

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel I’ve stayed in so far, and the view of the lake from our suite was absolutely stunning!!
Stayed 2 nights in Jun 2023
Response from Mandarin Oriental, Lago di Como on Jun 29, 2023
Thank you for taking the time to share your feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!

2/10 Terrible

Julian

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Food was extremely disappointing. The staff was terrible, unprofessional, and did not communicate with one another. Mandarin is supposed to be a world class resort and service. I wish I could dispute these charges but I don’t know how… it was horrendous. Spending 3500-4000$ A NIGHT for terrible food and service is very sad. I even went to the pool one day and they were full and I had to sit and wait for a chair 1 hour. I am a big client of yours on Expedia but this was a terrible experience.
Stayed 4 nights in Jun 2023
Response from Mandarin Oriental, Lago di Como on Jun 29, 2023
Thank you for taking the time to share your feedback, we always value our Guests’ comments, as a way to further improve our standards of service. We are sorry to know that your experience at Mandarin Oriental, Lago di Como, did not fully live up to your expectations. We strive every day to make our Guests’ stay a memorable one, and we regret that this time we did not succeed; please accept our apologies. We sincerely hope that you will give us the opportunity to welcome you back to Lake Como for another stay with us to be able to regain your trust.

10/10 Excellent

Delphine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A spectacular property and great experience that we enjoyed for our honeymoon. We enjoyed all of our meals, being by the beautiful pool, the spa and taking boat trips on the lake.
Stayed 3 nights in Jun 2023
Response from Mandarin Oriental, Lago di Como on Jun 29, 2023
Thank you for taking the time to share your feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!

10/10 Excellent

Eugenio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PERFECTION!!!
This hotel is just perfection, the staff is excellent, all the details are flawless! I just want to congratulate everyone for this amazing experience, I’ve been going several times to the hotel and everything is super curated and makes you feel like luxury at its maximum. All the staff makes you and you family feel at home, kudos to Miriana and Silvia and all their restaurant staff, all of whom are very knowledgeable and friendly. Also if you gave a dog they make sure he feels super welcome.Will certainly come back!
Stayed 3 nights in May 2023
Response from Mandarin Oriental, Lago di Como on Jun 29, 2023
Thank you for taking the time to share your beautiful and positive feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!

6/10 Okay

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Transportation with the concierge was very difficult. Dining options by the concierge outside the hotel were very mediocre (inside the hotel dining was nice).
Stayed 3 nights in May 2023
Response from Mandarin Oriental, Lago di Como on May 31, 2023
Dear Guest, Thank you for taking the time to share your feedback.We are delighted to read that you appreciated the Resort and its location; on the other hand, I regret learning about the inconveniences experienced while at the Mandarin Oriental, Lago di Como.We hope to be able to welcome you again soon for another stay with us.

10/10 Excellent

Olga

Stayed 1 night in Apr 2023
Response from Mandarin Oriental, Lago di Como on May 31, 2023
Dear Guest, Thank you for rating our hotel! We are glad that you had a good experience with us and hope to see you again very soon.

10/10 Excellent

Olga

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most perfect hotel I have ever been to romantic beautifull the staff is the best the best food service everything perfect
Stayed 1 night in Apr 2023
Response from Mandarin Oriental, Lago di Como on May 12, 2023
Thank you for taking the time to share your feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!

10/10 Excellent

jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WOW! The staff and the resort amazing… we were treated like true royalty. Asked with hopes that we could get a room with a lake view and in turn got a suite with a lake view. This is hotel service at it’s finest. Mandarin is our new hotel brand of choice. Mille Grazie
Stayed 4 nights in Apr 2023
Response from Mandarin Oriental, Lago di Como on Apr 26, 2023
Thank you for taking the time to share your feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!

10/10 Excellent

maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Is amazing!! the service TOP, the location incredible, people super nice and helpful always one step ahead
Stayed 2 nights in Apr 2023
Response from Mandarin Oriental, Lago di Como on Apr 26, 2023
Thank you for taking the time to share your feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!

4/10 Poor

Margarita

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service
unwelcoming stuff, not clean room, not working lamps, no salt in bathroom but there was bowl for it, no valet parking, need to go by yourself to dirty parking and all of that for 1900€ per night.
Stayed 3 nights in Oct 2022

10/10 Excellent

Wenbin, San Ramon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and friendly staff
Stayed 1 night in Oct 2022
Response from Mandarin Oriental, Lago di Como on Oct 13, 2022
Thank you for taking the time to share your feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!

10/10 Excellent

Iman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing short of amazing. The staff is extremely friendly, welcoming, and polite.
Stayed 1 night in Oct 2022
Response from Mandarin Oriental, Lago di Como on Oct 13, 2022
Thank you for taking the time to share your feedback. We are glad to learn that you had a good time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Stay
Our experience overall was great. The service was excellent, something you should expect at a luxury hotel at this price point. We stayed (2) nights at the hotel and enjoyed celebrating our engagement here. Spa: We used the thermal room spa 2/2 days due to some cloudy weather. The spa staff greeted us and gave us rooms to change into while we waited for our room to be ready. The spa staff was friendly and very accommodating to make sure we had everything we needed. Thank you Spa staff! Dining: There are (2) main restaurants on site. We ate at both and thought the food was great, just a little on the pricy side in comparison to normal 'Italy' prices. The Japanese inspired food was good, but being from California it wasn't much different than what we see here. We had breakfast in the mornings which were also complimentary with our stay. Transportation/Boat rentals This is where I'd say the hotel lacked in service. The hotel itself has a shuttle that brings you into the town of Como each night for dinner. There was only (1) shuttle and 6-people per car. The first night they messed up on our reservation but the bar manager gave us a complimentary drink for waiting another 40-min.They have a tesla on site but charge for this? Odd. Boat rentals were expensive at 600 EUR for 2-hours and not guaranteed the wooden boats. We rented a self-drive boat instead for 60 EUR an hour since they couldn't promise a wood boat. Special thanks to Gabriele, Andrea and Mirana! Wonderful staff
Stayed 2 nights in Sep 2022
Response from Mandarin Oriental, Lago di Como on Oct 13, 2022
Thank you for taking the time to share your feedback and for your precious comments, please rest assure that we will treasure them. We hope you had a good time with us, and we all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!

4/10 Poor

Svilar

Business traveler
Disliked: Staff & service
Stayed 2 nights in Sep 2022
Response from Mandarin Oriental, Lago di Como on Oct 13, 2022
Thank you for taking the time to share your feedback, we always value our Guests’ comments, as a way to further improve our standards of service. We are sorry to know that your experience at Mandarin Oriental, Lago di Como, was not up to your expectations. We strive every day to make our Guests’ stay a memorable one, and we regret that this time we did not succeed; please accept our apologies. We sincerely hope that you will give us the opportunity to welcome you back to Lake Como for another stay with us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
This is a must stay resort!
Wow! That is all we can say. The property is stunning and it is an amazing location right on the lake. Staff was extremely courteous and helpful. They made it a point to know every guests name.
Stayed 1 night in Aug 2022
Response from Mandarin Oriental, Lago di Como on Oct 13, 2022
Thank you for taking the time to share your feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!

2/10 Terrible

denise

Traveled with family
Disliked: Property conditions & facilities
a 3 star hotel with mismatched and second hand furniture in the rooms but 5 star prices. a prison with nice view with no where to walk to no taxis around so are forced to use hotel shuttles by car or boat at unreasonable prices. Very disappointed .
Stayed 4 nights in Jul 2022

10/10 Excellent

Davíð

Stayed 2 nights in Jul 2022

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing in every way
We just came back from a 4 day break in the Mandarin celebrating me and my wife’s 20th anniversary it was truly amazing, the concierge arranged flowers for the room and decorated the beds with petals in the number 20 which we will never forget. Lovely little touches and your feel unique and special with staff welcoming in each area by name(stay a few days have them time for this not sure if this would be if just staying for one night) Spa is lovey (peppermint shower loved it)and the floating pool was nice although felt a little sea sick later. We will come back and celebrate maybe our 21/22/23 as well.
Stayed 3 nights in Jul 2022

2/10 Terrible

lisa marie

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Jul 2022

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best hotel
hotel was amazing staff were attentive and the food was excellent Already booked for a return visit
Stayed 1 night in Jun 2022
Response from Mandarin Oriental, Lago di Como on Jul 14, 2022
We thank you for taking the time to share your comments following your recent stay with us: we always value our Guests’ feedback, as a way to further improve our standards of service. We are delighted to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay with us!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds were pristine and the setting was one of the best we have ever visited. It was quiet and relaxing. Our room was fantastic and the view was superior. The spa facilities were great with my favorite being the alternating shower stations of hot and cold water - refreshing. The massage was one of the best I have had, and the staff was extremely accommodating. We will return!
Stayed 2 nights in Oct 2021

8/10 Good

Henry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Longer pool hours
Property is excellent! Must try the pizza. Only comment is the pool hours are too short and should be longer.
Stayed 1 night in Sep 2021

10/10 Excellent

Dario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming staff that was very attentive. Great food, beautiful views. Very clean and great location
Stayed 2 nights in Sep 2021

10/10 Excellent

Neda, San Ramon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel but get your rooms directly from them . I got a room through a third party and they said it was not lake view but I remember I had it booked as lake view otherwise I would stay at much cheaper hotel . Finally the hotel manager honor it but took going through lots of people and a friend helping us in this matter . I was disappointed with them at first but then we got a great suite with a full view . The property and restaurant is Fantastic .
Stayed 1 night in Aug 2021

10/10 Excellent

Mildred

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Nicolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend at the lake
Great Location and top notch service. We will definitely come back
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
The hotel is very nice, the manager was not very friendly and we had some issues with our room at first and I felt she was very dismissive and offered up no real resolution but overall the hotel is beautiful
Stayed 4 nights in Jul 2021

10/10 Excellent

Will, Hong Kong

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning property with matching service. A truly special place.
Stayed 5 nights in Aug 2020

10/10 Excellent

mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

2/10 Terrible

Sanya

Disliked: Staff & service
Stayed 3 nights in Jul 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were more than willing to make stay the best possible
Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NO VALET PARKING! I arrived at night down a very steep, hairpin turn drive only to be told I would have to park on top and find my way back down. This is so entirely unacceptable for a 3 star hotel, let alone a 5 star property. It ruined the whole vibe.
Stayed 3 nights in Oct 2019

8/10 Good

douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mandarin Como
The good—-excellent waterfront property in beautiful part of lake. Overall, service is excellent-particularly Debora the front desk manager and the breakfast manager, but mostly everyone was great. There’s a concierge person (I believe the head guy), and he has an attitude problem. The bad-you cannot walk out of property -you must take a cab or the hotel’s car to go anywhere, and that bothers me. If you plan on staying only at the property and not traveling to other lakeside towns, then this is an ideal place for you. But if you want to take frequent excursions, it’s a pain in the ——-. Getting cabs at night back to the hotel are very challenging. he grounds are really nice.
Stayed 9 nights in Sep 2019

10/10 Excellent

Greg, Raleigh, NC

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service. Excellent Food. Excellent Spa!
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old world glamour, attentive staff. Property is spread out, lovely views.
Stayed 2 nights in Sep 2019