Marina

Reviews of C Mandurah Resort

4 out of 5
C Mandurah Resort
20 Apollo Place, Halls Head, WA

Reviews

8.2

Very Good

Rating 10 - Excellent. 187 out of 545 reviews" "
Rating 8 - Good. 233 out of 545 reviews" "
Rating 6 - Okay. 83 out of 545 reviews" "
Rating 4 - Poor. 26 out of 545 reviews" "
Rating 2 - Terrible. 16 out of 545 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Vickie

Stayed 1 night in Jul 2023
Response from Michaela on Aug 23, 2023
Thanks so much Vickie! :)

6/10 Okay

MIKE

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Michaela on Jul 3, 2023
Thank you for taking the time to leave us a review Mark :)

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were friendly and accomodating. The facilities were spot on. I’d gladly stay here again.
Stayed 3 nights in Jun 2023
Response from Michaela on Jun 21, 2023
Thank you for taking the time to leave us a great review Mark! We are so pleased you enjoyed your stay. :)

8/10 Good

Michael

The gardens
Stayed 1 night in Jun 2023
Response from Michaela on Jun 22, 2023
We're so pleased you enjoyed your stay, thank you Michael. :)

8/10 Good

Faith

Traveled with partner
Liked: Cleanliness, amenities
It was all we needed for one night. We didn’t expect a microwave, plates and cutlery so a bonus there. The wardrobe clearly was near aircon pipes because it droned all night. At least it was an even noise so we managed sleep ok.
Stayed 1 night in May 2023
Response from Nat - Manager on Jun 2, 2023
Hmm we might have to investigate that drone noise. Maybe from an exhaust fan that wasn't turned off? I am glad it didn't spoil your stay though and appreciate your time in providing us a great review.

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities
The property was perfectly clean and comfortable. The staff were very professional and wolling to fo anything they could.
Stayed 6 nights in May 2023
Response from Michaela on May 23, 2023
Thank you for taking the time to leave such a lovely review Richard. :)

8/10 Good

Madeleine

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great spot and amenities but on arrival we were all set to have a cup of tea and thought there might be something in the cupboard. Just saying...otherwise all good.
Stayed 2 nights in May 2023
Response from Michaela on May 23, 2023
So sorry to hear! We give out goodie bags at check in that supplies herbal tea, coffee, hot chocolate, sugar & milk.

8/10 Good

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Property was secure and the ammenities were good
Stayed 1 night in May 2023
Response from Nat - Manager on May 8, 2023
Thanks so much for taking the time to provide a great feedback Michael :)

8/10 Good

Glenn

Stayed 1 night in May 2023
Response from Nat - Mandurah on May 8, 2023
Fabulous thank you so much Glenn :)

10/10 Excellent

Helen

Liked: Amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Michaela on May 23, 2023
Thank you Helen. :)

10/10 Excellent

Allan

Liked: Cleanliness, amenities, property conditions & facilities
We had a very enjoyable week end in Mandurah and enjoyed the whole experience.
Stayed 3 nights in Mar 2023
Response from Nat - Manager on May 8, 2023
That is so great to hear, thank you for the feedback Allan. We hope to welcome you back in the future :)

8/10 Good

Brian

Stayed 2 nights in Mar 2023
Response from Nat - Manager on May 8, 2023
Amazing, thank you Brian :)

8/10 Good

Astrid

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely spot on the keys, had all we needed including washing machine, and walking distance to small group of shops(IGA, chemist, etc).
Stayed 3 nights in Mar 2023
Response from Nat - Manager on May 8, 2023
Yay that's so lovely to read. Thank you for your feedback Astrid. Self contained and well located is definitely what we can offer :)

8/10 Good

Hayley

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2023
Response from Nat - Manager on Mar 29, 2023
Thank you for your wonderful rating Hayley. We're glad you enjoyed your stay.

10/10 Excellent

Tamika

Business traveler, Traveled with partner
Liked: Amenities, property conditions & facilities
Great location, friendly staff
Stayed 1 night in Mar 2023
Response from Nat - Manager on Mar 8, 2023
Thank you for you lovely review Tamika :)

10/10 Excellent

andrew

Stayed 2 nights in Feb 2023
Response from Nat - Manager on Mar 21, 2023
Thank you very much for the awesome review Andrew :)

6/10 Okay

Dean

Liked: Cleanliness, amenities, property conditions & facilities
Average room, very limited parking
Stayed 2 nights in Feb 2023
Response from Nat - Manager on Mar 8, 2023
Hi Dean. All our apartments have free parking. Can be a tight squeeze for big modern vehicles but it was built to standard in the day. We have overflow parking out the front of the Resort as well. I'm sorry you didn't enjoy your stay. Please be encouraged to contact us with more feedback so we can identify more specifically what disappointed you.

8/10 Good

Bethwell Chieng

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The bed was rather tricky,having two single beds together with a huge gap between them…very uncomfortable to sleep. Bathroom toiletries not having a shower gel nor Body lotion!!!
Stayed 2 nights in Feb 2023
Response from Nat - Manager on Mar 8, 2023
Golly that's a great score given your comments. We will investigate why the beds were coming apart. They should be attached and that should not happen. We supply small quantities of shampoo, conditioner and soap. These are the only products that consumers want or use as most people bring their own. We just don't want to waste money which just drives the cost of accommodation up and it's important for us to make good decisions for the environment.

8/10 Good

Rosemarie

Traveled with partner
Liked: Amenities, property conditions & facilities
Liked location, good facilities,only problem was dirty tea towel and dirty cup put in cupboard
Stayed 2 nights in Feb 2023
Response from Nat - Manager on Mar 8, 2023
Jeepers that is no good. We will raise this with our team. We are glad you enjoyed your stay apart from that.

6/10 Okay

Rob

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It is stated incorrectly that ALL ROOMS HAVE EITHER A BALCONY OR PATIO.
Stayed 2 nights in Jan 2023
Response from Nat - Manager on Jan 29, 2023
Hi Rob. You were given a free upgrade to a 2 bedroom due to maintenance. All the 1 bedroom apartments have a balcony and most of the 2 bedrooms. I believe you requested to be moved back to a 1 bedroom and our amazing staff obliged. I believe we acted quickly and apologised at the time for the inconvenience and we will now apologise publicly as well. All the best.

8/10 Good

Elaine

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoy our stay. Complex are secure but parking bays are too narrow. Will come bext time with a small car. Resort is close to amenities and the foreshore. Love it.
Stayed 2 nights in Jan 2023
Response from Nat - Manager on Jan 29, 2023
Thank you for your review Elaine. Yes the parking was built to 20 year old standard. We do have overflow out the front for the bigger vehicles. We're pleased you'll still consider staying with us again in the future.

8/10 Good

simone

Traveled with family
Liked: Cleanliness
Disliked: Amenities
The units are of an age but clean and functional. The only criticism is the lack of crockery and cutlery meaning that the dishwasher needed to go on for every meal. Great location and pleasantly landscaped outdoors area. The pool is only supposed to be available for use until 9.30pm but on all three nights there were people being loud in the pool. Not so much of an issue for us but if you have small children maybe book a garden unit rather than pool facing.
Stayed 3 nights in Jan 2023
Response from Nat - Manager on Jan 29, 2023
Thank you for your feedback Simone. We are pleased you enjoyed your stay and appreciate your constructive feedback. There were no noise complaints that evening that we were aware of and we walk the grounds in the evening to ask guests to depart the pool and spa. The rooms are stocked as standard for the size of the apartment, maximum numbers and based on a self contained holiday apartment. Maybe next time if you stay come and see us in Reception and we'll be happy to give you some extra cutlery and crockery that can be returned on your departure.

10/10 Excellent

Sheree

Liked: Cleanliness, room comfort
Great position and great unit but a few things weren’t working - light bulb - the stove top is useless and unclear where high or low were. Towel rack fell off when I touched it the first time but they fixed it. The parking is just ridiculous to fit even two small cars in without even thinking about 2 larger four wheel drive cars. Great addition of a crab cooker!!
Stayed 7 nights in Jan 2023
Response from Nat - Manager on Jan 22, 2023
Thank you for your feedback Sheree. The parking is a bit tight but mostly we work well with what we have. The complex was built 20 years ago and so standards have changed in that time. We do have overflow parking out the front for the bigger vehicles and our staff will help you out as much as possible if you drop in and chat to them in the C Mandurah reception. We will investigate the stove. That has not been reported previously. I am glad we were able to fix the hand rail speedily for you. With a lot of traffic over a busy summer season there is wear and tear to the apartments but we work really hard to fix these minor problems as they arise. The crab cooker is a must for Mandurah's crabbing season. We hope you'll return and thank you for such an amazing review rating. :)

8/10 Good

barry

Liked: Cleanliness, room comfort
Clean & tidy Bed nice no AIr Con in bedroom AC in main room remote not working
Stayed 1 night in Jan 2023
Response from Cheers Nat - Manager on Jan 22, 2023
Hi Barry. Did you report the faulty remote to reception? We could've sent maintenance in to help you straight away if it was during open hours. We appreciate your feedback though and will follow up.

10/10 Excellent

Chiragkumar

Business traveler
Liked: Cleanliness, room comfort
Stayed 4 nights in Nov 2022
Response from CM on Dec 12, 2022
Well it doesn't get much better than this. Thank you so much for your review :):)

6/10 Okay

Rocco

Traveled with group
Liked: Cleanliness
Nice clean room
Stayed 1 night in Nov 2022
Response from CM on Dec 12, 2022
Thank you for taking the time to provide us this feedback.

10/10 Excellent

Maria

Stayed 4 nights in Nov 2022
Response from Nat on May 29, 2023
Thank you so much :)

2/10 Terrible

Lily

Stayed 1 night in Nov 2022
Response from Nat on May 29, 2023
No description with this review. Just a low score with nothing means nothing to me or the readers.

10/10 Excellent

Melisa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Honestly so well priced for the quality of stay. The apartment is so clean and the ladies at reception were so lovely at check in. Highly recommend.
Response from Nat on Nov 3, 2022
Melissa it was an absolute joy to read your review. Thank you. I will pass this onto our team :)

8/10 Good

R

Liked: Cleanliness, room comfort
Lovely gardens and pool. Close to IGA, bottleshop and cute little Scottish Bar. Room was a little dated with some upgrades like new air con and big screen TV. Clean and tidy.
Stayed 2 nights in Oct 2022
Response from Nat on Nov 3, 2022
Thank you for this fantastic review. We're very grateful. :)

8/10 Good

Janet, PERTH

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely clean room. Walking distance to shops and to Mandurah Foreshore
Stayed 2 nights in Oct 2022
Response from Cheers CM :) on Oct 25, 2022
Thank you for your lovely review Janet. We're so pleased you enjoy your stay.

2/10 Terrible

Filiz

Traveled with family and small children
It was very noisy early morning as we had to listen to a domestic
Stayed 1 night in Oct 2022
Response from Nat - Manager on Oct 15, 2022
Hello Filiz. We're disappointed that you gave our business a 1 star review for the behaviour of another guest or resident in the Complex. I hope your room was satisfactory and don't forget our receptionist was very welcoming and also allowed you to store all your bags in our reception before you check into another property that isn't managed by us in the complex.

4/10 Poor

Stacey

Stayed 1 night in Oct 2022

8/10 Good

linda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Safe parking. Friendly staff. Tidyness and clean facilities. Just the pillows too soft/flat. Kettle inside had to be cleaned before we used it and needs replacing. Otherwise, very nice stay.
Stayed 2 nights in Oct 2022
Response from Nat on Oct 10, 2022
Thank you Linda. We have already followed up on the feedback about the pillows. They are definitely new ones. We'll keep an eye on them because a good night sleep is so important. We appreciate all the other positive feedback. Cheers from the CM team :)

6/10 Okay

Colin

Liked: Cleanliness
Overall quite acceptable, only problem was that the DVD player (as per the listing) did not have a connecting cable between the DVD player and TV, so was unable to watch any of the DVD's I took with me. (Too late to contact office when I discovered this). Otherwise seemed like good value for money.
Stayed 1 night in Oct 2022
Response from Nat on Oct 10, 2022
Hi Colin. Thanks again for your feedback. I am investigating the DVD issue. Most guests use Foxtel and TV. If there is a DVD player in the apartment you stayed in then we need to make sure it's working. Cheers from the CM team.

10/10 Excellent

Yo

Stayed 1 night in Sep 2022

10/10 Excellent

Robi, Barden Ridge

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Would definitely stay here again. The location is very convenient and the room was very nice. They could do with less harder mattresses but not a deal breaker. Highly recommend this place.
Stayed 2 nights in Sep 2022
Response from Nat on Sep 26, 2022
Thank you for you taking the time to provide such great feedback Robi. We'll look back over your records to identify the apartment you stayed in and make a note about the bed.

6/10 Okay

David

Traveled with family
Liked: Cleanliness
Location is very good. The rooms are OK, not exactly flash but comfortable and tidy.
Stayed 1 night in Aug 2022
Response from Nat on Oct 10, 2022
Hi David. We try to maintain clean and functional apartments which most guests are comfortable in but we're certainly not five star, nor claim to be. Cheers CM Team.

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous stay for great grandad’s 90th birthday!
Stayed 1 night in Aug 2022
Response from Nat (Owner/Manager) on Aug 23, 2022
Thank you so very much for such fabulous feedback. :)

10/10 Excellent

Shaun

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to everything.
Stayed 1 night in Aug 2022
Response from CM :) on Oct 14, 2022
Wow that's a fabulous rating. Thanks so much Shaun.

8/10 Good

Cody

Stayed 1 night in Aug 2022
Response from CM on Dec 12, 2022
Amazing thank you:).

8/10 Good

antun, Hillside

Stayed 1 night in Aug 2022

10/10 Excellent

Wendy

Stayed 1 night in Jul 2022
Response from Nat on Aug 1, 2022
We are so happy to read your review, thank you for the C Mandurah team :)

10/10 Excellent

Frank

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2022
Response from CM on Dec 12, 2022
Weeee this is really awesome. Sorry it's taken us a while to respond!

10/10 Excellent

Mat

Stayed 2 nights in Jun 2022
Response from CM on Dec 12, 2022
This is as good as it gets, so thank you.

2/10 Terrible

Harry

Disliked: Cleanliness
Stayed 1 night in Jun 2022
Response from CM on Dec 12, 2022
It's a shame you didn't enjoy your stay Harry. Hopefully you wrote to us and gave us some more insight as to why you were so dissapointed. Then we can trace back to the apartment you stayed in and investigate. We take on board all constructive feed so we can continually improve.

8/10 Good

Natalie J

Stayed 1 night in Jun 2022
Response from Nat on Aug 1, 2022
Thank you for taking the time to provide such a lovely review. :)

2/10 Terrible

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2022
Response from CM on Dec 12, 2022
Dissapointing to see this review. Hopefully you provided us with some constructive feedback so we can do better next time.

4/10 Poor

david

Traveled with partner
Disliked: Amenities
i FOUND THE ADD ONLINE TO BE MISLEADING AND DID NOT MATCH THE REALITY. THE STAIRS TO THE SECOND FLOOR OF SENIORS ARE DIFFICULT TO NAVIGATE.
Stayed 2 nights in Jun 2022
Response from Nat on Aug 1, 2022
I'm perplexed to read this review after you admitted you didn't read the description properly and after we offered you alternative accommodation. You declined, stayed and still complained.

8/10 Good

Deborah

Traveled with group
Liked: Cleanliness
Fantastic service and very friendly, rooms are looking a little tired and the pillows could do with a replacement as they are pretty flat. Would be nice to have a spare blanket in the room. Overall tho, happy with the stay.
Stayed 1 night in Jun 2022
Response from Nat on Aug 1, 2022
Hi Debra. We appreciate your feedback. We're actually in the process of updating all pillows and doona's. Since we took over in January we noticed it was well overdue. Please email us with your apartment number so we can escalate this.