Ratings based on 976 Verified Reviews

4.5 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by Leonie

Posted Jun 26, 2017 on Hotels
Comment from Hotel Management
Jun 29, 2017 by Leighton, Hotel Management
Hi Leonie, I'm delighted that you enjoyed your stay and thanks for your rating. Kind regards, Dougal McConnell General Manager
4 out of 5
by A verified traveler

Sneaky last minute night away!

Posted Jun 26, 2017 on Hotels
Lovely Hotel Lovely Location A bit disappointed that the bathroom didn't have the bath that I thought came in the package of booking a superior king room! Overall it was lovely.. great to get away for the night
Comment from Hotel Management
Jun 29, 2017 by Leighton, Hotel Management
Thanks for your comments and I'm pleased that you enjoyed your stay. We have rooms both with and without baths, including a great Bath Bliss room type with water views and balconies. Please let us know about any bath request when booking in the future, and we'll be pleased to assist. Kind regards, Dougal McConnell General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth

Great Hotel in central Mandurah

Posted Jun 25, 2017 on Wotif
Pros: Good size rooms, modern and every room has an outside balcony
Location: Great location close to several eateries and central Mandurah
Just a one night stay for a 21st. Love the location of the hotel and the modern facilities.
Comment from Hotel Management
Jun 27, 2017 by Dougal, Hotel Management
Hi Derek, I'm delighted that you enjoyed your stay and thanks very much for your feedback. Kind regards, Dougal McConnell General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth

Fantastic

Posted Jun 23, 2017 on Wotif
Pros: Location
Cons: Its not a deal breaker, but room service would be something if anything - this hotel does not offer room service
Location: Located right on the waters edge - lots of cafes and restaurants around
Arrived at the hotel when Mandurah was having a downpour of rain. Lady at the reception was very friendly, arranged valet for our cars and chatted away. After we checked in and got the key to our room, we mentioned our previous stay which was pretty ordinary. (That was over three years ago). As we got to our room, reception called and said they had upgraded us to a suite with spa and massive room with views over the water. The room was fantastic and the service from arrival to departure was second to none. Would definitely stay again.
Comment from Hotel Management
Jun 27, 2017 by Dougal, Hotel Management
Hi Ellen, Thanks so much for staying with us again and for providing your review. It was a pleasure to meet you and I'm delighted that you enjoyed your stay. Kind regards, Dougal McConnell General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Perth

Mandurah by the water

Posted Jun 7, 2017 on Lastminute
Very nice hotel. Clean and tidy. Courteous staff too. Only wish they had told me car parking was extra.
Comment from Hotel Management
Jun 12, 2017 by Dougal, Hotel Management
Hi Moji, Thanks for your comments and I'm pleased that you enjoyed your stay. To clarify for other readers, there is ample free parking adjacent to the hotel, and an option of underground valet parking for $25 per night. Kind regards, Dougal McConnell General Manager
4 out of 5
by A verified traveler

Posted Jun 6, 2017 on Hotels
Hotel very comfortable and quiet apart from being placed too close to the noisy bar below.
Comment from Hotel Management
Jun 9, 2017 by Leighton, Hotel Management
Thanks very much your comments., Dougal McConnell General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel we were there for a wedding

Posted May 30, 2017 on Wotif
It was lovely. The service was very very good was very impressed . The rooms were comfortable and we had a lovely stay the wedding was in hotel also it was catered beautifully
Comment from Hotel Management
Jun 2, 2017 by Dougal, Hotel Management
Thanks so much for your comments and I'm pleased to read that your visit and wedding event was so enjoyable. Kind regards, Dougal McConnell General Manager
4 out of 5
by Julie

Great location

Posted May 29, 2017 on Hotels
I thought overall the rooms were clean and roomy. Our view was over the pool which was ok. The condition of rooms was a little disappointing considering the hotel is quite new, but did not detract from our enjoyment of the room. The staff were friendly and courteous. We had a meal in the Pen which was outstanding and the hotel gave us a voucher for a free bottle of wine if we had a meal, which we did. On the admin side they were efficient and let us know about express check out and what we owed the night before we checked out, they charge you a 1.3% charge on using your credit card, which I hate as most people use cards these days, that was the only downside.
Comment from Hotel Management
May 31, 2017 by Leighton, Hotel Management
Hi Julie, Thanks very much for your comments and I'm pleased that you enjoyed your stay with us. Kind regards, Dougal McConnell General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from perth

good hotel ,

Posted May 29, 2017 on Lastminute
Pros: as above
Cons: room furniture
Location: beach and river fishing
Good overall, but the room furniture (comfort) needs looking into, a good point was there was more coffee and tea sachets than in a 5 star.
Comment from Hotel Management
May 30, 2017 by Dougal, Hotel Management
Hi Kelly, Thanks for staying with us and for providing your review. Kind regards, Dougal McConnell General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Perth

Nice hotel in central location

Posted May 29, 2017 on Wotif
Pros: The room was clean, the staff were friendly and the bed was very comfortable! The room was pretty big for a standard room.
Cons: The room was a little sparse,the grout in the bathroom was a little mouldy, and the lighting in the bathroom could be better. No major issues.
We stayed only one night but found the rooms sufficient. They were clean, and the staff were very friendly. The bed was super comfortable, and I loved the soft pillows.
Comment from Hotel Management
May 30, 2017 by Dougal, Hotel Management
Hi Becca, I''m pleased that you enjoyed your stay and thanks very much for your feedback. Kind regards, Dougal McConnell General Manager