Ratings based on 92 Verified Reviews

4.2 out of 5
88% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Perth

Good view of car park

Posted Feb 11, 2017
Pros: Not much
Cons: See above
No restaurant and no bar. Awful food at the Pen,drinks overpriced leaking roof,needs cleaning. Hotel carpets need cleaning. Limited TV channels.
Comment from Hotel Management
Feb 13, 2017 by Dougal, Hotel Management
Hi Al, Thanks very much for your feedback and I'm sorry that your stay in Mandurah was not as enjoyable as we'd hoped. I understand that the food and wine at The Peninsula (beneath the hotel on the waterfront) may not be to your preference, and our team will be pleased to receommend alternative locations when next in town. Kind regards, Dougal McConnell General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 9, 2017
Great service and friendly staff. They gave us the room we requested and helped out with any queries.
Comment from Hotel Management
Feb 13, 2017 by Dougal, Hotel Management
Thanks very much for your feedback and I'm delighted that you enjoyed your time with us. Kind regards, Dougal McConnell General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel close to the foreshore, lovely views

Posted Feb 1, 2017
Staff were very friendly and check-in was seamless
Comment from Hotel Management
Feb 6, 2017 by Dougal, Hotel Management
Thanks very much for your comments and I'm pleased that you enjoyed your stay with us. Kind regards, Dougal McConnell General Manager
3 out of 5
by A verified traveler from Perth, Australia

Used to be a great hotel

Posted Jan 29, 2017
Room was a bit grubby, black grout in the bathroom, stains on the curtains and lampshades. Beware the new policy of only cleaning your room every three days, unless you're prepared to ask for it and pay $25 each time. This should at least be mentioned when booking, so you know what you're not getting for your money. Have enjoyed the Sebel before but will probably look elsewhere next time.
Comment from Hotel Management
Jan 31, 2017 by Dougal, Hotel Management
Hi Chris, Thanks for your feedback and I appreciate your comments. To clarify, we do provide a daily service of rooms, however we also offer a reduced room price option for guests staying multiple nights which includes room cleaning each 3rd day. This is only an option for our guests, and daily cleaning at the usual nightly room price is an option that is always available. I hope that one of the options will suit you well in the future. Kind regards, Dougal McConnell General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Bunbury, Western Australia

Modern Hotel on the waterfront

Posted Jan 24, 2017
Pros: Clean bathroom, friendly staff & good value breakfast deals. Free parking.
Location: On the waterfront of the peel inlet, within walking distance of town centre, restaurants, coffee shops, bars & entertainment centre.
Lovely clean & modern hotel close to entertainment, restaurants, shops & walkways. The setting is beautiful with water views to enjoy. 24hr reception, free parking, quiet rooms.
Comment from Hotel Management
Jan 30, 2017 by Dougal, Hotel Management
Thanks for your comments and we hope to see you again soon. Kind regards, Dougal McConnell General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Very good

Posted Dec 13, 2016
We stayed only 1 night but would have been happy to stay longer. The hotel is in a modern water front building with bars and restaurants close by. We were upgraded to a large room enjoyed a walk round the area. Mandurah seemed like a good town. Would stay there again.
Comment from Hotel Management
Dec 13, 2016 by Dougal, Hotel Management
Hi Stephen, Thanks very much for your review and I'm pleased that you enjoyed your stay. Kind regards, Dougal McConnell General Manager
3 out of 5
by A verified traveler from Perth

Pretty Average Stay

Posted Dec 11, 2016
Pros: nice place, central location and nice view if on higher floor with no obstruction
Cons: Breakfast service.
Location: dolphin cruise, restaurants
Nice hotel, central location, noisy as close to bar, balcony not clean, breakfast in meeting room which they forgot bout our order and we were in a hurry, balcony river view was pretty average as we were on the lower floor there were obstruction to the view of the building itself, we were there for a special occasion and was terribly disappointed. For the price and the negatives we won't be staying there again. Also there's no food room service other than brekky. We wanted to switch on the second night to somewhere less noisy and the only option is the room above us or the other side of the building which there isn't river view. It's a shame as the hotel has a lot of potential.
Comment from Hotel Management
Dec 19, 2016 by Dougal, Hotel Management
Thanks for your comments and I'm sorry that your experience was not as we both had hoped. I appreciate your feedback and will certainly share it with our team. Kind regards, Dougal McConnell General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Western Australia

Clean & Quiet place to stay

Posted Oct 24, 2016
Pros: Quiet & cleanliness of the place
Best accomodation we've ever experienced in Mandurah. Including even a light breakfast in the package would be appreciated. Together with a pod coffee machine in the room.
Comment from Hotel Management
Oct 26, 2016 by Dougal, Hotel Management
Hi Robbie, Thanks for your review and I'm pleased that you enjoyed your stay. Kind regards, Dougal McConnell General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from S

Great Hotel

Posted Oct 19, 2016
Pros: Super friendly and attentive staff.
Location: Great central location to all the restaurants!
Loved staying at the Sebel! Will definitely be back!
Comment from Hotel Management
Oct 20, 2016 by Dougal, Hotel Management
Hi Sam, Thanks for your comments and we look forward to seeing you again. Kind regards, Dougal McConnell General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from bunbury

nice and modern hotel

Posted Aug 29, 2016
Pros: very clean and close to Mandurah shopping
Cons: bed was bit to firm for us could be slightly softer
Location: shopping dolphin Quays close by. if the weather was kinder we would have ventured out more
Had a nice quite stay overnight but the weather was not so good to go out so had a nice relaxing evening in
Comment from Hotel Management
Sep 1, 2016 by Dougal, Hotel Management
Hi Julie, Thanks for your comments. I'm pleased that you enjoyed your stay and hope that the weather is nicer on your next visit. Kind regards, Dougal McConnell General Manager