Simple and Effective, missing the WOW factor
Posted Aug 23, 2016
As newlyweds Sea Cliff offers a pleasant experience, they do the basics very well but lack the WOW factor to make it an amazing experience.
All of the staff were always polite and happy to help, however the pool staff didn't proactively approach guests for drinks/food requests on a regular basis, usually you need to go to the bar or hope that someone is passing.
The inclusion of leisure activities for free (pool, squash, darts, bikes, table tennis, tennis, snorkelling, kayaking and other non-motorised water sports) are a good idea however they are of a low quality, for example the snorkels and masks were dirty and not cleaned after each guest, pool balls were missing, darts had no flights and bikes were unavailable.
They offer a shuttle bus into Stone Town with little to no information, arriving in town the bus driver simply pulls over and indicates to leave the bus. With men hounding at the window as you pull up and following individuals for 50m to offer 'tour guide services' it was a bit much for the elderly couple who were traveling with us and could have been managed with a simple communication to guests.
The list goes on, they set high guest expectations with their prices and fall short of amazing due to their neglect for the details. For our honeymoon and the price we paid I expected more, ultimately it has the ingredients for an amazing holiday and its disappointing that they go 90% of the way and yet fail to deliver due to seemingly a lack of care.