Ratings based on 1,881 Verified Reviews

3.6 out of 5
68% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 20, 2018
Nice and close to airport, staff friendy , bedroom clean and presented well.
Comment from Hotel Management
May 20, 2018 by Doreen, Hotel Management
Dear Valued Guest, It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable hotel easily close to the airport

Posted May 12, 2018
We were in a spacious room with all the facilities we needed. Although not rated five star, this hotel is run in a five star manner. Comfort without unnecessary embellishments.
Comment from Hotel Management
May 13, 2018 by Doreen, Hotel Management
Dear Valued Guest, It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards,
2 out of 5
by A verified traveler

It is close to town

Posted May 11, 2018
When I first arrived there was a guest arguing with with the hotel staff cos his room is wasnt what he ordered. Then it was my turn to check in an
Comment from Hotel Management
May 15, 2018 by Aman, Hotel Management
Thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very close to airport

Posted May 8, 2018
The room was clean and spacious.. dinner was very delicious
Comment from Hotel Management
May 8, 2018 by Aman, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again in the near future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 5, 2018
Clean and comfortable for an overnight stay near the airport
Comment from Hotel Management
May 7, 2018 by Aman, Hotel Management
Dear Valued Guest, It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Newman WA

Handy to airport

Posted May 1, 2018
Good friendly and helpful staff nice clean rooms and the meals at the restaurant were very well presented and affordable
Comment from Hotel Management
May 1, 2018 by Aman, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again in the near future! Warm regards,
2 out of 5
by A verified traveler from Toronto

Penny-pinching hotel.

Posted Apr 24, 2018
This hotel advertises well but does not live up to the image. The walls are damaged everywhere, including the rooms. There was broken glass on the bathroom floor. The walls are also paper thin and you can hear everything going on around you. The worst part about this place is that it's not even that cheap. They want extra money for every conceivable amenity. Arrived a bit early and want to check in? $20. Want to check out an hour late? $20. Want to take the "free" shuttle to the airport? $2. Want more from your "included" breakfast than some bread and cereal? $20. This place isn't worth it. Stay at the Best Western. It's closer to the airport and won't try and milk every dollar from a weary traveler.
Comment from Hotel Management
Apr 25, 2018 by Aman, Hotel Management
Dear Alex, Thank you so much for your feedback. Any feedback we receive helps to make us better. I have passed on your feedback to the relevant department heads to address.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 18, 2018
Good. Aman was amazing at reception. The other two ladies were ok. Papers and empty toilet roll in bathroom under counter.
Comment from Hotel Management
Apr 18, 2018 by Doreen, Hotel Management
Dear Values Guest. Thank you for your feedback. I appreciate your kind comments about our staff.
2 out of 5
by A verified traveler

Very disappointing

Posted Apr 14, 2018
I stayed here for one night with 3 other individuals. Two of the extra blankets in the room had white stains and the blanket on the double sized bed had red stains. After a long day of site seeing in Auckland, we just needed a place to crash before heading to the airport and it was appalling to find those stains. I told the individual at the front desk about the stains and all I received was a blank stare and an "okay." In my opinion, this is unacceptable. It is expected that they would maintain a standard for cleanliness.
Comment from Hotel Management
Apr 16, 2018 by Aman, Hotel Management
Dear Valued Guest, Thank you so much for your feedback. Any feedback we receive helps to make us better. There are a number of issues raised in your feedback that will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

good location close airport

Posted Apr 12, 2018
Good quiet location, frendily staff at the front desk and breakfast, great comunication ,comfortable rooms.
Comment from Hotel Management
Apr 16, 2018 by Aman, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again in the near future!