All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Very easy and convenient to get around to all areas of Manhattan from the hotel. The train tracks being less than a block away led to a couple brief periods of some noise each day, but it was much better than I expected when first seeing where the tracks were.
We had a family wedding in Randolph area and started here. They allowed us to gather in the main lobby. Greatly appreciated that since we don’t get to see each other often! Excellent!!
My TV did not turn on in my room no matter what I tried. Also you cannot turn the AC on constant fan so you have to sleep in complete silence because the TV didn’t work either. You’d think for 270$ a night that these wouldn’t have been issues.
Ty
Stayed 1 night in Sep 2023
Response from Sean on Oct 5, 2023
Thank you for the review and comments. I am disappointed you had the issues you did. I want to assure you this is not representative of the service we expect to provide. Your comments will be used when making improvements. We hope you stay will us again allowing us the opportunity to redeem your faith in our hotel.
Good location and a nice area. Got stuck on the elevator. Also the air conditioning in are room didnt work.we turned it down to 65 and never got below 75. Not a huge deal but for what you pay that shouldnt be a issue.
Michael
Stayed 2 nights in May 2023
Response from Sean on May 24, 2023
Thank you for taking the time to share your recent experience with us. From your feedback, I am disappointed to learn that we feel short of your expectations and I would like to apologize for the issue with the AC and the elevator. We have worked on both issues and they are both working fine now. I have used this example with my staff to make sure this does not happen again. We hope you will give us the opportunity to redeem your faith in our hotel.
We chose this hotel over others in town because they were some of the lowest rates in that area. With as busy as the rest of the town was, the parking was quite simple. The staff was also very polite. The room was very clean. We had a great stay and would definitely come back the next time we are in town!
Cade
Stayed 1 night in May 2023
Response from Sean on May 16, 2023
Thank you for choosing to stay with us and for the great review. It was a pleasure having you and we hope to see you again soon!
Rooms are nice, large and spacious, but my room wasn't ready at 4:00 and I had to sit in the lobby and wait for 30 minutes. Unfortunately my room was right next to the "gym" so I had to listen to the treadmill running in the early morning.
Julia
Stayed 2 nights in Mar 2023
Response from Sean on Mar 30, 2023
Thank you for your review. I apologize that we were not able to get you right into your room and that you were placed by the exercise room. We hope you will come back and give us a chance to turn a 3 star stay into a 5 star stay!
The hotel it’s in a great location. The check in was super fast and when we got to our suite, view from the window was beautiful with all the Christmas lights and decor. Room was spacious.
Aura
Stayed 1 night in Dec 2022
Response from Sean on Jan 5, 2023
Thank you for your great review. We look forward to your next stay with us!
Quick checkin, clean hotel, comfortable bed, nice sized room with kitchenette and huge desk. Great rates.
Jessica
Stayed 1 night in Nov 2022
Response from Sean on Nov 21, 2022
As a Valued guest, we appreciate your feedback and glad we were able to meet your expectations. I hope we can serve you again if your travels ever bring you back to the Manhattan area. Take Care!
6/10 Okay
James
Oct 24, 2022
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location, Somewhat Outdated
This was a very clean hotel with great service and in room amenities but it was a bit outdated. No USB slots, in-room TV service was clunky and antiquated. The decor was circa early 2000s and again, it was fine just very dated.
James
Stayed 1 night in Oct 2022
Response from Sarah on Oct 25, 2022
James, We really appreciate your feedback on this subject and hope you'll see some positive changes the next time you decide to book with us. Thank You!
The staff was awesome, the room was very clean and welcoming. The kitchen area was a game changer. They had everything you needed to make your extended stay a home away from home.
Eric
Stayed 7 nights in Jun 2022
Response from Sean on Jul 5, 2022
Thank you for your kind remarks. We value your business, and we will look forward to seeing you on your next visit.
As a Valued guest, we appreciate your feedback and glad we were able to meet your expectations. I hope we can serve you again if your travels ever bring you back to the Manhattan area. Take Care!
The room was clean, except a chair that was stained and torn. Is in a great location to downtown shops and the museum. Close to the highway for easy access.
Margaret R.
Stayed 1 night in Dec 2021
Response from Sean on Dec 16, 2021
Thank you for your review. We appreciate your patronage and look forward to seeing you again! We are in the process of updating our chairs and should have the new chairs in a month or two.
Thank you for choosing to stay with us and the positive review. It was a pleasure having you and we hope to see you again soon!
2/10 Terrible
Dustin
Traveled with group
Nov 21, 2021
Didn’t have my reservation. Because they over booked rooms. Front desk says it happens a lot here.
Dustin
Stayed 1 night in Nov 2021
Response from Sean on Nov 22, 2021
Thank you for taking the time to share your recent experience with us. I apologize for the misinformation with our desk clerk. We did have several open rooms last night and I'm not sure why she said that we were oversold. I did contact expedia and had them refund your room charge. I can assure you that this level of service is not representative of our hotel and I would love the opportunity to redeem your faith in our hotel.