Exterior

Reviews of Candlewood Suites Manhattan, an IHG Hotel

2.5 out of 5
Candlewood Suites Manhattan, an IHG Hotel
210 Blue Earth Pl, Manhattan, KS

Reviews

8.8

Excellent

Rating 10 - Excellent. 188 out of 333 reviews" "
Rating 8 - Good. 89 out of 333 reviews" "
Rating 6 - Okay. 40 out of 333 reviews" "
Rating 4 - Poor. 11 out of 333 reviews" "
Rating 2 - Terrible. 5 out of 333 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Deici

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i love it
Stayed 1 night in Mar 2024
Response from Sean on Mar 20, 2024
Thank you for your 5 stay review! We loved having you as our guest.

10/10 Excellent

Dalton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sean on Jan 8, 2024
Thank you for your 5 star review.

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building and room. One of the nicest hotel rooms I’ve ever stayed in. Friendly and professional staff.
Stayed 1 night in Dec 2023
Response from Sean on Dec 14, 2023
Thank you for your 5 star review.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy and convenient to get around to all areas of Manhattan from the hotel. The train tracks being less than a block away led to a couple brief periods of some noise each day, but it was much better than I expected when first seeing where the tracks were.
Stayed 4 nights in Nov 2023
Response from Sean on Dec 14, 2023
Thank you for your 5 star review!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sean on Jan 8, 2024
Thank you for your 5 star review.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Sean on Oct 30, 2023
Thank you for your nice review.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
We had a family wedding in Randolph area and started here. They allowed us to gather in the main lobby. Greatly appreciated that since we don’t get to see each other often! Excellent!!
Stayed 3 nights in Oct 2023
Response from Sean on Oct 24, 2023
Thank you for your good review.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sean on Oct 5, 2023
Thank you for your 10 star review. We appreciate the feedback and we look forward to your next stay.

4/10 Poor

Ty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My TV did not turn on in my room no matter what I tried. Also you cannot turn the AC on constant fan so you have to sleep in complete silence because the TV didn’t work either. You’d think for 270$ a night that these wouldn’t have been issues.
Stayed 1 night in Sep 2023
Response from Sean on Oct 5, 2023
Thank you for the review and comments. I am disappointed you had the issues you did. I want to assure you this is not representative of the service we expect to provide. Your comments will be used when making improvements. We hope you stay will us again allowing us the opportunity to redeem your faith in our hotel.

10/10 Excellent

Tony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sean on Aug 14, 2023
Thank you for your 10 star review!!

4/10 Poor

Michael

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Good location and a nice area. Got stuck on the elevator. Also the air conditioning in are room didnt work.we turned it down to 65 and never got below 75. Not a huge deal but for what you pay that shouldnt be a issue.
Stayed 2 nights in May 2023
Response from Sean on May 24, 2023
Thank you for taking the time to share your recent experience with us. From your feedback, I am disappointed to learn that we feel short of your expectations and I would like to apologize for the issue with the AC and the elevator. We have worked on both issues and they are both working fine now. I have used this example with my staff to make sure this does not happen again. We hope you will give us the opportunity to redeem your faith in our hotel.

8/10 Good

Cade

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this hotel over others in town because they were some of the lowest rates in that area. With as busy as the rest of the town was, the parking was quite simple. The staff was also very polite. The room was very clean. We had a great stay and would definitely come back the next time we are in town!
Stayed 1 night in May 2023
Response from Sean on May 16, 2023
Thank you for choosing to stay with us and for the great review. It was a pleasure having you and we hope to see you again soon!

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in May 2023
Response from Sean on May 16, 2023
Thank you for your feedback and the 5 star review. We love that you enjoyed your stay so much! Please come back and see us again very soon.

10/10 Excellent

donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kansas getaway
This was a comfortable place to stay. It provided free laundry services and it was located close to my son.
Stayed 7 nights in Mar 2023
Response from Sean on Apr 24, 2023
Thank you for your 5 star review. We look forward to seeing you on your next visit.

6/10 Okay

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are nice, large and spacious, but my room wasn't ready at 4:00 and I had to sit in the lobby and wait for 30 minutes. Unfortunately my room was right next to the "gym" so I had to listen to the treadmill running in the early morning.
Stayed 2 nights in Mar 2023
Response from Sean on Mar 30, 2023
Thank you for your review. I apologize that we were not able to get you right into your room and that you were placed by the exercise room. We hope you will come back and give us a chance to turn a 3 star stay into a 5 star stay!

10/10 Excellent

Richard

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, easy access, quiet and pet friendly.
Response from Sean on Jan 12, 2023
Thank you for your 5 star review. We enjoyed having you stay with us and we look forward to your next stay.

10/10 Excellent

Aura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Christmas stay
The hotel it’s in a great location. The check in was super fast and when we got to our suite, view from the window was beautiful with all the Christmas lights and decor. Room was spacious.
Stayed 1 night in Dec 2022
Response from Sean on Jan 5, 2023
Thank you for your great review. We look forward to your next stay with us!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem
Quick checkin, clean hotel, comfortable bed, nice sized room with kitchenette and huge desk. Great rates.
Stayed 1 night in Nov 2022
Response from Sean on Nov 21, 2022
As a Valued guest, we appreciate your feedback and glad we were able to meet your expectations. I hope we can serve you again if your travels ever bring you back to the Manhattan area. Take Care!

6/10 Okay

James

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location, Somewhat Outdated
This was a very clean hotel with great service and in room amenities but it was a bit outdated. No USB slots, in-room TV service was clunky and antiquated. The decor was circa early 2000s and again, it was fine just very dated.
Stayed 1 night in Oct 2022
Response from Sarah on Oct 25, 2022
James, We really appreciate your feedback on this subject and hope you'll see some positive changes the next time you decide to book with us. Thank You!

10/10 Excellent

Schar

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location and the cleanliness of this property. This is definitely my "go to" hotel whenever I am in Manhattan.
Stayed 1 night in Oct 2022
Response from Sarah FDM on Oct 23, 2022
Thank you Schar!We greatly appreciate your feedback and look forward to seeing you again soon!

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at the Little Apple
Everything about this hotel was great
Stayed 1 night in Oct 2022
Response from Sean on Oct 11, 2022
Thank you for your review and comments. We appreciate your patronage and look forward to seeing you again!

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Sean on Sep 13, 2022
Thank you for your review. We are glad to know you enjoyed your stay and look forward to seeing you again soon!

10/10 Excellent

susan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sean the manager was very accommodating and made sure we had what we needed for a long work related stay.
Stayed 7 nights in Aug 2022
Response from Sean on Aug 23, 2022
Thank you for choosing to stay with us and for the 5 star review. It was a pleasure having you and we hope to see you again soon!

10/10 Excellent

Matt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean and nice.
Stayed 2 nights in Aug 2022
Response from Sean on Aug 23, 2022
We are thrilled you had a 5 star stay and look forward to your next visit!

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome, the room was very clean and welcoming. The kitchen area was a game changer. They had everything you needed to make your extended stay a home away from home.
Stayed 7 nights in Jun 2022
Response from Sean on Jul 5, 2022
Thank you for your kind remarks. We value your business, and we will look forward to seeing you on your next visit.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, property conditions & facilities
We enjoyed our stay
Stayed 1 night in Jun 2022
Response from Sean on Jun 28, 2022
Thank you for your comments, we look forward to seeing you next time that you are in town.

8/10 Good

Mike

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a few blocks walk to restaurants and the Tall Grass Prairie exhibition center.
Stayed 2 nights in Jun 2022
Response from Sean on Jun 13, 2022
Thank you for your review. We look forward to seeing you on your next stay with us.

8/10 Good

Yvonne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Sean on Jun 13, 2022
Thank you for your review. We look forward to your next stay!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Sarah on Jun 4, 2022
Thank you for your review. We appreciate your patronage and look forward to seeing you again!

10/10 Excellent

Jo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Laundry and more
Very helpful staff. Loved being able to do our laundry too. I was pleased that we had a recliner in our room. Very comfy for my mom
Stayed 4 nights in May 2022
Response from Sean on Jun 28, 2022
Thank you for your comments. I'm glad that you enjoyed your stay.

10/10 Excellent

Powell, Cary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ll kept, free laundry
Stayed 14 nights in Apr 2022
Response from Sean on May 3, 2022
Thank you

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, quiet room.
Stayed 7 nights in Apr 2022
Response from Sean on May 3, 2022
Thank you, I'm glad that you had a great stay. We look forward to your next visit.

10/10 Excellent

Powell, Cary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Apr 2022
Response from Sean on Apr 28, 2022
Thank you for the kind words. We look forward to seeing you on your next visit.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Sean on Apr 28, 2022
Thank you for your 10 star review. We loved serving you!

10/10 Excellent

John

Stayed 2 nights in Apr 2022
Response from Sean on Apr 26, 2022
Thank you for your great review. We look forward to seeing you next time that you are in town.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
T
Stayed 1 night in Apr 2022
Response from Sean on Apr 13, 2022
Thank you for your review. We appreciate your patronage and look forward to seeing you again!

8/10 Good

Mark

Stayed 1 night in Apr 2022
Response from Sean on Apr 13, 2022
Thank you for your review. We appreciate your patronage and look forward to seeing you again!

8/10 Good

Whitney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice stay!
Stayed 2 nights in Apr 2022
Response from Sean on Apr 6, 2022
As a Valued guest, we appreciate your feedback and glad we were able to meet your expectations. I hope we can serve you again if your travels ever bring you back to the Manhattan area. Take Care!

10/10 Excellent

Emily

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it had a full kitchen.
Stayed 1 night in Mar 2022
Response from Sean on Apr 6, 2022
Thank you for the 5 star review. We are thrilled you love staying here and look forward to your next visit!

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Sean on Mar 2, 2022
We appreciate your feedback and are delighted to see that you had a great stay. Come see us again soon!

4/10 Poor

Reva

Disliked: Cleanliness, amenities
Stayed 3 nights in Jan 2022

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Shandi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was new and nice.
Stayed 2 nights in Nov 2021

6/10 Okay

Margaret R.

Traveled with family
Liked: Staff & service
The room was clean, except a chair that was stained and torn. Is in a great location to downtown shops and the museum. Close to the highway for easy access.
Stayed 1 night in Dec 2021
Response from Sean on Dec 16, 2021
Thank you for your review. We appreciate your patronage and look forward to seeing you again! We are in the process of updating our chairs and should have the new chairs in a month or two.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
12/4/21
Front desk was extra helpful. Very much appreciated as someone with mobility issues.
Stayed 1 night in Dec 2021
Response from Sean on Dec 16, 2021
Thank you for your review and comments. We appreciate your patronage and look forward to seeing you again!

8/10 Good

Brend

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

Garrett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and were a great help.
Stayed 2 nights in Nov 2021
Response from Sean on Nov 28, 2021
Thank you for your feedback and the 5 star review. We love that you enjoyed your stay so much! Please come back and see us again soon.

8/10 Good

Debbie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Sean on Nov 28, 2021
Thank you for choosing to stay with us and the positive review. It was a pleasure having you and we hope to see you again soon!

2/10 Terrible

Dustin

Traveled with group
Didn’t have my reservation. Because they over booked rooms. Front desk says it happens a lot here.
Stayed 1 night in Nov 2021
Response from Sean on Nov 22, 2021
Thank you for taking the time to share your recent experience with us. I apologize for the misinformation with our desk clerk. We did have several open rooms last night and I'm not sure why she said that we were oversold. I did contact expedia and had them refund your room charge. I can assure you that this level of service is not representative of our hotel and I would love the opportunity to redeem your faith in our hotel.