Property amenity

Reviews of Courtyard by Marriott Junction City

3 out of 5
Courtyard by Marriott Junction City
310 Hammons Dr, Junction City, KS

Reviews

8.6

Excellent

Rating 10 - Excellent. 581 out of 1002 reviews" "
Rating 8 - Good. 246 out of 1002 reviews" "
Rating 6 - Okay. 96 out of 1002 reviews" "
Rating 4 - Poor. 49 out of 1002 reviews" "
Rating 2 - Terrible. 30 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
A nice place to stay!
Stayed 1 night in Mar 2024
Response from GM on Mar 17, 2024
Dear Lisa, Thank you for taking the time to share your positive review. We are delighted you enjoyed your stay! On behalf of the entire team, thank you for choosing us, and please visit again soon. Best, Chris Downs GM

10/10 Excellent

Jim

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from GM on Mar 26, 2024
Dear Jim, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Chris Downs, GM

10/10 Excellent

Linnette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful.
Stayed 2 nights in Mar 2024
Response from GM on Mar 9, 2024
Dear Linnette, Thank you for your recognition of our exceptional service! We appreciate your taking the time to provide your valuable feedback and look forward to your return. Best, Chris Downs GM

10/10 Excellent

Luis

Stayed 2 nights in Mar 2024
Response from GM on Mar 26, 2024
Dear Luis, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Chris Downs, GM

10/10 Excellent

Misty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were traveling west with a large stock trailer. Found this hotel to have ample parking due to location! Bed was comfortable! Pet friendly for $50.00 extra Breakfast was as not included. Front desk young gal was very friendly, knowledgeable and accommodating.
Stayed 1 night in Feb 2024
Response from GM on Feb 6, 2024
Dear Misty, We appreciate hearing from you and value your positive feedback. It is heartening to know that you enjoyed your stay, as we put in a lot of effort to ensure a pleasant experience for our guests. Your comments are always welcome, and we are grateful to have been a part of your trip! Best, Chris Downs GM

10/10 Excellent

Ronald

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from GM on Jan 23, 2024
Dear Ronald, We are delighted that your stay was nothing short of exceptional. Until next time! Best, Chris Downs General Manager

10/10 Excellent

Natalie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything except breakfast should’ve been complementary.
Stayed 1 night in Jan 2024
Response from GM on Jan 13, 2024
Dear Natalie, Thank you for taking the time to leave us a review! We love to hear that our guests are happy with their experience! It was a pleasure to host you; we hope to welcome you again soon.Best,Chris DownsGeneral Manager

10/10 Excellent

Ricardo

Stayed 2 nights in Jan 2024
Response from GM on Jan 10, 2024
Dear Ricardo,We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon.Best,Chris DownsGeneral Manager

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, amenities
Nice stay
Response from GM on Feb 10, 2024
Dear Melissa, Thank you for taking the time to leave us a review! We love to hear that our guests are happy with their experience! It was a pleasure to host you; we hope to welcome you again soon. Best, Chris Downs GM

10/10 Excellent

Kimberlee

Stayed 1 night in Jan 2024

10/10 Excellent

Roderick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Jan 10, 2024
Dear Roderick,Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon.Best,Chris DownsGeneral Manager

10/10 Excellent

Mot

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is likely the nicest hotel in Junction City. The location is central and close to Fort Riley. The staff is friendly everything is clean and fresh and the building feels recently renovated 5 out 5 highly recommend.
Stayed 1 night in Dec 2023
Response from GM on Jan 9, 2024
Dear Mot,WOW! Thank you so much for taking the time to share your generous feedback with us! We are so thrilled to hear that you enjoyed your stay and that you would highly recommend our property. Thank you for acknowledging the level of service provided and it is wonderful that our accommodations met your needs. We look forward to welcoming you back again for memorable moments.Best,Chris DownsGeneral Manager

10/10 Excellent

Stella

Stayed 1 night in Dec 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

DENNIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Desiree

Stayed 1 night in Dec 2023
Response from GM on Dec 28, 2023
Dear Desiree,We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review and for choosing our hotel. Please visit us again soon.Best,Chris DownsGeneral Manager

6/10 Okay

Claudia

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from GM on Dec 28, 2023
Dear Claudia,Thank you for choosing us, but I’m sorry that we did not provide a more positive experience. We appreciate the feedback and hope to have the opportunity to leave you with a more favorable impression on a return visit.Best,Chris DownsGeneral Manager

10/10 Excellent

Jon

Stayed 1 night in Dec 2023
Response from GM on Dec 28, 2023
Dear Jon,It was our pleasure hosting you and we look forward to a return visit. Thank you for choosing us.Best,Chris DownsGeneral Manager

10/10 Excellent

Carol Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Dec 28, 2023
Dear Carol Ann,It’s fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again.Best,Chris DownsGeneral Manager

8/10 Good

Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities
Walmart and restaurants are nearby.
Stayed 1 night in Dec 2023
Response from GM on Dec 21, 2023
Dear Francisco,It is wonderful to hear that you enjoyed your stay and our convenient location. Thank you for staying with us and leaving us feedback. Please visit us again soon!Best,Chris DownsGeneral Manager

10/10 Excellent

Jessica, venice

Stayed 3 nights in Dec 2023
Response from GM on Dec 21, 2023
Dear Jessica,It’s fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again.Best,Chris DownsGeneral Manager

6/10 Okay

Ronald, Centerville

Stayed 3 nights in Dec 2023
Response from GM on Feb 28, 2024
Dear Ronald, Thank you for choosing us and for your time in reviewing our hotel. We hope to provide you with a flawless stay upon your return to the area. Sincerely, Chris Downs GM

2/10 Terrible

Charlene

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 10, 2023
Dear Charlene,Thank you for choosing to stay with us. We sincerely apologize if your visit did not meet our high expectations. We appreciate your patronage and hope to have the opportunity to deliver an exceptional experience in the future.Sincerely,Chris DownsGeneral Manager

10/10 Excellent

ruby

Stayed 4 nights in Dec 2023
Response from GM on Dec 21, 2023
Dear ruby,We are incredibly grateful that you took the time to leave us a great review! We take pride in knowing our guests are happy. Thank you for staying with us.Best,Chris DownsGeneral Manager

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Mold, rude, dirty
Check in was poor. We paid for breakfast during our booking. We were originally told we had to pay for breakfast. I pulled up my reservation that clearly stated how many ppl were included and “free breakfast” for 2 nights. Even though I showed this, I was given a voucher for 2 meals. I had to explain that I had kids (who were included in the booking) and was told that the free breakfast only accommodates 2 for 1 night. The two ppl working at the front desk were very rude about the whole issue. The lady did eventually just give us vouchers but did not do so in a nice way. I was given a phone number to management (?) to question the breakfast issue. I did call it later on and was told the front desk lady was wrong and we should have been provided vouchers for everyone in the booking. The pool was also closed. We paid more to stay at this hotel for the pool. I asked if we could get some reimbursement due to not having the pool. I was told “the pool is an amenity, it’s not guaranteed so we don’t provide any money back.” I did ask if we could cancel and get a refund to go elsewhere and was told no. Upon getting into the room, it was NASTY. The pull out was broken and so gross. We had to use an air mattress instead. There was mold on the walls in the bathroom and the carpet looked like it wasn’t vacuumed or cleaned in months. There was also splattered toothpaste on the walls/mirror of the bathroom. Clearly not disinfected properly.
Was completely around the full room
Mold in bathroom
Mold in bathroom
Mold in bathroom
Stayed 2 nights in Nov 2023
Response from GM on Nov 29, 2023
Dear Anonymous,Offering clean rooms is undoubtedly one of our standards, however, so is providing exceptionally friendly service. I sincerely apologize that we fell short of achieving both of these expectations. Your feedback is appreciated, as we will use it to foster improvement in our goal of providing the best hotel experience in our area. Thank you for staying with us, and please come back soon for an improved visit.Sincerely,Chris DownsGeneral Manager

10/10 Excellent

Steve

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on Nov 29, 2023
Dear Steve,Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon.Best,Chris DownsGeneral Manager

10/10 Excellent

Grady

Stayed 1 night in Nov 2023
Response from GM on Dec 21, 2023
Dear Grady,Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best,Chris DownsGeneral Manager

6/10 Okay

Lloyd

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beds we're uncomfortable, the pillows were bad no amenities in bathrooms and a screw-up on my credit card
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
Dear Lloyd,We are sorry that you found our beds and pillows uncomfortable and for the lack of toiletries; please forgive us. We are always at your service to address any billing concerns you have by contacting us directly. We appreciate you choosing our hotel and hope to host you again for a more pleasurable experience and a WOW impression.Sincerely,Chris DownsGeneral Manager

6/10 Okay

Rosemarie

Traveled with partner
Liked: Staff & service
Staff helpful and friendly
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
Dear Rosemarie,We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and we look forward to your return.Best,Chris DownsGeneral Manager

10/10 Excellent

Jessica

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff even late evening as we checked in.
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
Dear Jessica,We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back.Best,Chris DownsGeneral Manager

10/10 Excellent

Robert

Fast check in, excellent parking, comfy bed, the Keurig coffee maker. Everything was good, nothing negative.
Stayed 1 night in Nov 2023
Response from GM on Nov 20, 2023
Dear Robert,Nothing but positives during your recent stay at Courtyard by Marriott Junction City? Fantastic! We can't thank you enough for your patronage and kind review. Your excellent recommendation lets our staff and other travelers know that guests can count on a great stay here. Please come back soon!Best,Chris DownsGeneral Manager

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Big room, comfortable bed.
Stayed 1 night in Nov 2023
Response from GM on Nov 20, 2023
Dear Jean,Thank you so much for your kind review! We appreciate you taking the time to share your thoughts with us. We are thrilled that our accommodations were the highlight of your stay! Thank you for choosing our hotel and we look forward to having you back again soon! Best,Chris DownsGeneral Manager

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Rather isolated.
Stayed 1 night in Nov 2023
Response from GM on Nov 19, 2023
Dear Louise,Thank you for being our guest. It was a pleasure to host you, and we look forward to welcoming you again soon.Best,Chris DownsGeneral Manager

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on Nov 27, 2023
Dear Patricia,Thank you for sharing this review, and we welcome you to visit us again anytime!Best,Chris DownsGeneral Manager

10/10 Excellent

Matt

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel due to selling our house. Staff were amazing from the moment we arrived. Overall great experience and would definitely stay again.
Stayed 3 nights in Nov 2023
Response from GM on Nov 6, 2023
Dear Matt,Thank you for your review of our hotel and the wonderful staff. I’m pleased to hear that our staff’s excellence in service exceeded your expectations and made for a good experience. We have a great team comprised of dedicated associates that genuinely care about providing each guest with an exceptional stay. I’ll be certain to pass along your compliments to our team. We enjoyed having you as our guest, and we hope you’ll visit us again soon. Best,Chris DownsGeneral Manager

10/10 Excellent

Ed

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable beds
nice, clean place with comfortable beds
Stayed 3 nights in Oct 2023
Response from GM on Nov 2, 2023
Dear Ed,We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip!Best,Chris DownsGeneral Manager

10/10 Excellent

Shelby

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 1 night in Oct 2023
Response from GM on Oct 31, 2023
Dear Shelby,We are thrilled that we provided you with an amazing stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best,Chris DownsGeneral Manager

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on Nov 2, 2023
Dear Jason,Your 10/10 review lets us know the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice. Thank you for the feedback and we hope to welcome you on a return trip. Best,Chris DownsGeneral Manager

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities
Parking lot was limited, taped off.
Stayed 1 night in Oct 2023
Response from GM on Oct 28, 2023
Dear Nora,On behalf of our entire team, I would like to thank you for choosing us. It's wonderful to know that your overall stay was enjoyable! We look forward to hosting you again, as we always strive for improvement with the expectation that your next visit will be even better! Best,Chris DownsGeneral Manager

10/10 Excellent

Brad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were just passing through but property was perfect for our needs and above expectations for a less than 12 hr stay!
Stayed 1 night in Oct 2023
Response from GM on Oct 25, 2023
Dear Brad,Whenever guests use the word "perfect" regarding their stay at our Courtyard by Marriott, we are all ears! Thank you so much for your business and for taking time out of your day to let the team know how much you enjoyed your time with us. Please come back soon.Best,Chris DownsGeneral Manager

8/10 Good

Nicole

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Clean beds, dirty floors, great yard for dog.
Bed was comfortable and linens for the bed were clean. The bathroom had hair on the floor and in tub, there were also no towels provided. There was a large piece of pop tart left on the carpet. We checked in pretty late at night and were very tired or we would have brought these up with the front desk. Since the bed was clean, we slept and left early. Courtyard outside was great for walking our dog, we loved that!
Stayed 1 night in Oct 2023
Response from GM on Oct 25, 2023
Dear Nicole,We are so pleased that our comfortable beds and great walking area for your dog were the enjoyment of your stay, yet regret that we did not exceed your expectations. I apologize for our cleanliness oversights. Thank you for providing us with valuable feedback and we hope to welcome you for a flawless experience should your travels bring you back to our area.Sincerely,Chris DownsGeneral Manager

10/10 Excellent

Mkiyah

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying here was amazing at checkin things were rocky and a tad irritating but at check out the lady that was at the desk was more than helpful. I would definitely recommend this place and book here for myself another time.
Stayed 1 night in Oct 2023
Response from GM on Oct 25, 2023
Dear Mikiyah,While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these kind words with other potential travelers and us. We hope you will consider a return trip for a flawless experience next time.Best,Chris DownsGeneral Manager

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on Oct 25, 2023
Dear Julie,We are incredibly grateful that you took the time to leave us a great review! We take pride in knowing our guests are happy. Thank you for staying with us.Best,Chris DownsGeneral Manager

10/10 Excellent

Cameron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on Oct 25, 2023
Dear Cameron,I am glad that you had a great overall experience and thank you for sharing your review. Please visit us again soon!Best,Chris DownsGeneral Manager

4/10 Poor

marianne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
Issued 2 rooms that had not been cleaned since the last tenant. Ice machines did not work. Shower broken.
Stayed 1 night in Oct 2023
Response from GM on Oct 21, 2023
Dear marianne,Thank you for taking the time to write a review about your recent stay. We appreciate your feedback, and we’re very sorry for the issues you experienced. We are known for providing a comfortable stay and exceptional service, so I am very sorry we missed the mark. We hope you will consider a return visit in the future. We'd love another opportunity to provide you with the same remarkable stay our guests have come to expect from us.Sincerely,Chris DownsGeneral Manager

10/10 Excellent

FRANCIS

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Oct 2023
Response from GM on Oct 20, 2023
Dear FRANCIS,We appreciate your review; I am delighted to hear you enjoyed your stay! Thank you for allowing us to be a part of your travels; we hope you will visit us again soon.Best,Chris DownsGeneral Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very nice. Clean. Bed was comfortable. Check in was easy and guy working was friendly.
Stayed 1 night in Oct 2023
Response from GM on Oct 16, 2023
Dear Anonymous,Making guests happy makes our staff happy! It is wonderful to hear that you had a great experience and enjoyed every aspect of your stay at our Courtyard by Marriott. Thank you for sharing this kind review, and please come back to see us anytime we can be of service.Best,Chris DownsGeneral Manager

6/10 Okay

Rocky Dean Dunlap

Traveled with group, Traveled with family
Liked: Staff & service
No dining, very limited staff to help. Rooms on the dirtier side and trash/towels etc… not changed out on a regular basis.
Stayed 4 nights in Oct 2023
Response from GM on Oct 15, 2023
Dear Rocky Dean,Thank you for your time in reviewing our hotel. We are committed to exceeding guest expectations by providing top-notch accommodations, superior service, and well-appointed amenities. So, I am very sorry our offerings left you less than satisfied. We value your feedback as we continually seek ways to improve our overall guest experience. Thank you for being our guest; we hope you will give us another opportunity to show you we care about you and your stay.Sincerely,Chris DownsGeneral Manager

10/10 Excellent

Julie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in a nice area and easy access to restaurants and interstate.
Stayed 1 night in Oct 2023
Response from GM on Oct 11, 2023
Dear Julie,Thank you for staying with us! It is great to know that our location was a major factor in the enjoyment of your stay. We appreciate your business and the fact that you took the time to share your thoughts. Best,Chris DownsGeneral Manager

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Disappointed
Property appeared very used. Especially notable were the shower amenities that were no longer attached to the shower tiles but stacked in the corner of the shower enclosure. Room had a trace of cigarette smell.
Stayed 1 night in Oct 2023
Response from GM on Oct 8, 2023
Dear Anonymous,We are disappointed to hear about the room issues that occurred during your stay and will address them internally to better serve our guests in the future. This is by no means the norm of the hotel, and we wish to have another opportunity in the future to WOW you with our guest experience.Sincerely,Chris DownsGeneral Manager