Ratings based on 239 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Great StayPosted Mar 31, 2017 on Hotels
Visually appealing lobby & rooms. Clean, quiet, comfortable beds, friendly staff
for Everyoneby A verified traveler from New York NY
Very nice hotel in a great location.Posted Mar 29, 2017
Super Location close to charming downtown Manhattan and shopping mall. The staff is professional and friendly. Comfortable clean rooms and well appointed public spaces. An easy choice.
by A verified traveler from Hays, KS
Clean hotel but not functionalPosted Mar 24, 2017
The bathroom sink barely had any water pressure at all (could barely rinse toothpaste off a toothbrush), the toilet leaked, and the hot tub wasn't working. When I told the front desk about the water pressure, I was told they were working on it but we stayed 3 nights and it was never fixed. However, the room was nice and clean and the staff were very pleasant. I just wouldn't stay there again due to the water issues.
Little big apple!Posted Mar 20, 2017 on Hotels
Staff is friendly, clean place. They need more communication in rooms to let you know what they do and where to go.
for Everyoneby A verified traveler from Missouri
Close to everythingPosted Mar 17, 2017
Cons: A wedding party stayed & they partied until 4am - There were request to ask them to pipe down but 4AM was late for those of us getting up at 6am
Location: Downtown near mall, near shoping, near opera house - close to everything.
Great Stay - wonderful room! Great view, and close to everything we needed, most within walking distance
Posted Mar 6, 2017 on Hotels
for Everyoneby A verified traveler from La Crosse, KS
Always a nice place to stayPosted Jan 27, 2017
Great hotel that is always clean, have stayed here many times and never been unhappy.
for Everyoneby A verified traveler from KS
Much needed relaxationPosted Jan 23, 2017 on Orbitz
Pros: Service, grounds, room, food
Cons: A little more attention to detail when cleaning. The base of the shower stall, by the glass doors, was dirty.
Location: The discovery center is across the road. The theater is a couple of blocks away, at the mall. The theater has a very nice in movie dining experience.
The hotel was very nice. Jerry, at the front desk, and the ladies at breakfast were so friendly and inviting. They all had contagious smiles. We really appreciated all of them. The room was lovely, very spacious. The bed was spectacular. We adjusted it to our perfect firmness and fell asleep on it before we even brought our bags in. The sofa in the living area was also quite comfortable. The kitchen area was quite adequate. We had plenty of cabinet and drawer space to store food, snacks, and drinks. This will be the hotel we choose every time we stay in Manhattan.
Posted Jan 2, 2017 on Hotels
Overall the experience at the hotel was great, however I would highly recommend bringing earplugs the walls seem to be uncommonly thin which is not regular Hilton standards… However the front desk was more than accommodating when I had let them know of the problem and they provided excellent customer service definitely would consider staying there again ...
I plan to return. I like this hotel.Posted Jan 1, 2017 on Hotels
We came to visit our family for a week around Christmas. I could have stayed 2 weeks.