Horrible experience. Avoid or go to Manhattan.
Posted Mar 21, 2016 on Hotels
We stayed at th Holiday Inn for a vacation. I have always loved the Holiday Inn hotel chain but my stay at this particular one was disappointing. First, when we checked in the hotel staff told us the pool was opening that day around 4 pm since it was under construction. We waited until 4, got the kids ready, and excitedly ran to the pool. My son through some toys in the pool and stuck his feet in to go swimming. It was freezing. Not just a little cold. Freezing. There were about 3-4 other families with children down there and they also couldn't swim. My husband had to jump in to get the toys and the water actually took his breath away. When he came out he was bright red. My kids were so disappointed and we were too since we paid $115 for the night. We talked to the staff up front who said they couldn't do anything. No discount, nothing. My son noticed some cookies and I asked if he could have one. The man at the front began questioning us if we were staying there and what our room number is. It felt very unprofessional. Disappointed, we finally made it back up to our room to put the kids in the bath to let them "swim" and the water pressure was non-existent. We had a better stay at much cheaper hotels. I will never waste my money at this hotel again.