Posted Oct 10, 2016 on Hotels
Had booked the Hotel over a month ago. It was Father's weekend and game day in Manhattan and all the hotels where book with the exception of this dump.
When I arrive to check in, there was a sign on the door that the hotel was out of business!!!
I called Hotels.Com and was amazed at how helpful they where. I thought I was going to be sleeping in my car, but to my surprise the staff at Hotels.Com found me a room in Manhattan at the Holiday Inn Express, which had been listed as sold out. The charged me the same room rate, and made up the difference in cost.
Within 30 minutes, they had me in a great room, far better then I had booked at the same rate I was paying for a dump on the edge of town!
I can't express my surprise with the quality of service by hotels.com. They saved a special weekend!