Ratings based on 1,951 Verified Reviews

4.2 out of 5
81% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Sep 16, 2019
We were welcomed by a beautiful sophisticated decor, excellent staff, and premium location in midtown. Loved the disco bath!
Comment from Hotel Management
Sep 16, 2019 by Julieana, Hotel Management
Good evening, Thank you very much for the fantastic review. We are pleased to know that you had a great stay, and we hope to service you again soon.
4 out of 5
by A verified traveler

Posted Sep 10, 2019
Comment from Hotel Management
Sep 13, 2019 by bk, Hotel Management
Dear Guest, Thank you so much for taking the time to complete our hotel survey. We are glad you enjoyed our location, with easy access to the subway, as well as our friendly and helpful services. I look forward to sharing your kind words with our team. We eagerly await your return to the Royalton Hotel New York soon. Best Regards, BK CHOI Director of Front Office Royalton, New York
5 out of 5
by A verified traveler

Posted Sep 9, 2019
Comment from Hotel Management
Sep 13, 2019 by bk, Hotel Management
Dear Guest, Thank you so much for taking the time to complete our hotel survey. We are glad you enjoyed our location, with easy access to the subway, as well as our friendly and helpful services. I look forward to sharing your kind words with our team. We eagerly await your return to the Royalton Hotel New York soon. Best Regards, BK CHOI Director of Front Office Royalton, New York
4 out of 5
by A verified traveler

Posted Sep 9, 2019
Comment from Hotel Management
Sep 13, 2019 by bk, Hotel Management
Dear Guest, Thank you so much for taking the time to complete our hotel survey. We are glad you enjoyed our location, with easy access to the subway, as well as our friendly and helpful services. I look forward to sharing your kind words with our team. We eagerly await your return to the Royalton Hotel New York soon. Best Regards, BK CHOI Director of Front Office Royalton, New York
4 out of 5
by A verified traveler

Posted Sep 9, 2019
I loved the entry - very clubby; unique in that it feels like a full floor lobby bar. I both loved and didn't love the small elevators. Room was very nice, but small (not unusual for NY). Bathroom was really nice, but could use a bit of sprucing up here and there (scratches on sliding door, for example).
Comment from Hotel Management
Sep 13, 2019 by bk, Hotel Management
Dear BMarcus, We are pleased that you have taken the time to complete the survey. We do apologize, however, for the inconveniences caused by small elevators and bathroom cleanliness.The deficiencies you have noted are not indicative of the standards of the Royalton Hotel additionally, I am reviewing your feedback in detail with our team, and we all hope to have the chance to better serve you in the future. We strive to ensure complete comfort for all our guests and I sincerely apologize we missed the mark during your visit with us. We are truly appreciative of our guests who advise of the areas in which we struggle and allow us an opportunity to resolve them prior to the anomaly impacting more guests. If we may humbly ask we would love to have you stay with us again in the near future and we will make sure everything goes smoothly with your stay. Best regards, BK CHOI Director of Front Office Royalton, New York
4 out of 5
by A verified traveler

Posted Sep 7, 2019
Comment from Hotel Management
Sep 8, 2019 by Royalton Team, Hotel Management
Thank you kindly for your review!! We look forward to welcoming you back soon.
4 out of 5
by A verified traveler

Posted Sep 4, 2019
A beautiful peace of history that people aren’t aware of. the Royalton
Comment from Hotel Management
Sep 6, 2019 by Jenelle Gonzalez, Hotel Management
Thank you kindly for your lovely review! We are elated to hear we were able to meet your expectations. We look forward to welcoming you back to The Royalton again soon. Have a wonderful weekend.
4 out of 5
by A verified traveler

Posted Sep 4, 2019
Good hotel with calm and comfortable lobby and bar. Great location for tourists, being just a block away from times square. Building is a little older, with small elevator cars. Though the rooms are spacious and clean.
Comment from Hotel Management
Sep 6, 2019 by Jenelle Gonzalez, Hotel Management
Thank you kindly for your lovely review! We are elated to hear we were able to meet your expectations. We look forward to welcoming you back to The Royalton again soon. Have a wonderful weekend.
2 out of 5
by A verified traveler

Posted Sep 3, 2019
The rooms were old.. didn’t feel like I was in a hotel to be honest. No room service in this hotel either, no pool. I think my room was bigger than than the gym they had. Location was good only. No ramp to bring up a stroller, I had to pick up the stroller to enter the building at all times. Hall ways to room was super tight. Too expensive for what they had to offer. Otherwise the staff was good.
Comment from Hotel Management
Sep 3, 2019 by Customer Service, Hotel Management
We appreciate you taking the time to share your feedback, Sal. It's disheartening your stay with us was disappointing. We strive for quality so it's unfortunate that our rooms' conditions and services didn't meet your expectations. We also regret that the size of our hallways were less than ideal for you. We hope to host you again soon for a more positive experience.
4 out of 5
by A verified traveler

Posted Sep 1, 2019
Comment from Hotel Management
Sep 1, 2019 by Royalton Team, Hotel Management
Thank you kindly for your lovely review! We look forward to welcoming you back to The Royalton soon. Have a wonderful week!