Ratings based on 1,988 Verified Reviews

4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted Oct 20, 2019
I'm very sad with my stay in this hotel. They never changed the linens in 3 days. The shower was very dirt and smell bad. When I called for more towels, the took up to 2 hrs to bring them the first 2 days. Finally, the food was not good, they just heat them and serve. Thank you for the opportunity to share my experiences.
3 out of 5
by A verified traveler from West Palm Beach

Posted Oct 19, 2019
I loved: the location, the design, how new everything was inside, spacious rooms, it was clean. Suggestion for the hotel is that they should replace the bath towels. They were little rough (warned out) and thin compared to the other hotels and small towels. Thing I did not like was the front desk staff. They were cold and with "whatever" attitude. For almost 5 star hotel, that is not how they should interact with the guests. We did not feel welcome or valuable and the price per night we paid was very high. Internet was not high speed. I was better off with my own phone provider. I think the biggest thing that threw us off was the room for luggage storing. There was no person in charge before 11am and in the afternoon/evening hours. ANYONE can go in the room, leave or take their bags without anyone watching or checking if that is really their bag. That was very scary and made us uneasy. Other than that we loved the hotel. We did not use the eating area or the bar so I cannot comment on that.
5 out of 5
by A verified traveler

Posted Oct 19, 2019
Easy to walk to multiple locations. Very nice staff. Beds were comfortable and room was thoroughly cleaned each day. Parking garage across the street. We really enjoyed our stay.
4 out of 5
by A verified traveler from Boston

Posted Oct 19, 2019
The location was great. Walking distance to all of the main attractions we wanted to see. Most of the time it was a short walk to where we wanted to go and it was centrally located to head in different directions.
5 out of 5
by A verified traveler from new york

Posted Oct 19, 2019
Think USB chargers should be included in all rooms as it would make it easier for tourists.
4 out of 5
by A verified traveler from Fontana, Ca

Posted Oct 18, 2019
close to train stations, walking distance to Empire State bldg, Time square, Hudson Yard.
5 out of 5
by A verified traveler from New Jersey

Posted Oct 15, 2019
Love they had family rooms. For a family of 5 it’s hard to find a hotel to fit you. Parking garage across the street was great also. Everyone was friendly at the hotel during our stay.
5 out of 5
by A verified traveler

Posted Oct 13, 2019
Everything was to a high standard Close to everything
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 11, 2019
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 9, 2019