In-room safe, rollaway beds

Reviews of Atrium Hotel

3 out of 5
Atrium Hotel
15F Taft Centrale Exchange, Gil Puyat cor. Taft Avenue, Pasay, Manila

Reviews

6.8
Rating 10 - Excellent. 158 out of 1000 reviews" "
Rating 8 - Good. 357 out of 1000 reviews" "
Rating 6 - Okay. 267 out of 1000 reviews" "
Rating 4 - Poor. 137 out of 1000 reviews" "
Rating 2 - Terrible. 81 out of 1000 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

How can i get my refund. Been asking for it but no response from you
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how near it is to MOA
Stayed 1 night in Aug 2019

6/10 Okay

Wilma A.

Stayed 2 nights in Aug 2019

2/10 Terrible

Rolando

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room wasn't clean properly. Floors were dirty and the room It had a very strong smell of pee. Every time we requested something we had to call twice and even up to three to get it. Once we didn't get it at all. Daily free water wasn't provided unless we called more than once to get it. At breakfast they have a side by side service but only one of them is available for the regular customers, the other one is for the other groups, please just do it in a different area, independent from the main hall. Their food was better than ours of course. This was our second time there. We're never going back....
Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveler

Traveled with group, Business traveler
Disliked: Cleanliness, amenities
Bed sheets have stain and very itchy. Towels need to be replace. already worn out. We request to change the bed sheet housekeeper also try their best but still have stained and old one.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's so terrible! My shitties hotel ever. The staff are so unfriendly. The room are so dirty and so old the things too. The pillows stink and the air condition too and the water was falling down to the floor. The breakfast not even good.
Stayed 2 nights in Aug 2019

8/10 Good

Richard, New Zealand

Liked: Cleanliness, room comfort
Possibly last stay at the Atrium
Checkin was easy enough. I was 5hrs early for checkin and was asked 1500 pesos for early checkin. I decided I could wait and it only took 2hrs waiting till a room became available (still 3hrs early with no cost). When i got to my room there was no toilet paper but a call to reception had that solved in 15 minutes. Was told at checkin that there was going to be a change in management on the 25/08/2019 so changes are likely. The room was as expected apart from the aircon which took close to 30 minutes to get to turn on and the unit itself needed replacing really (maybe the new management can get this done). All in all for the price it was good (the free breakfast helped with that).
Stayed 6 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Fine stay
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room and great breakfast buffet. Good location.
Stayed 2 nights in Aug 2019

6/10 Okay

Jocelyn

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
A little disappointed
I recommended this to my family because I had stayed here 2 years ago when my condo unit got flooded. And now for my family so they can rest properly in between their travel from south to north. They have late check in because of traffic and weather situation, they arrived 12 midnight. This gave the hotel ample time to prepare their room, apart from the fact that I went there at 8pm to confirm their arrival. Check in time usually is 12noon, I just want to asure Hotel that my relative are coming. But still, the room was not clean enough, table and floor are dusty. My family had to call reception for another towel because there is only 1 set of towel. I hope next time will be better.
Stayed 1 night in Aug 2019

4/10 Poor

HARDY

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
THE BATHROOM VERY DIRTY.THE FLOOR ALSO NEED TO CLEAN
Stayed 3 nights in Aug 2019

2/10 Terrible

Verified traveler

Old hotel and not clean I think need renovation
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Traveled with family
Need security outside. Only bellmen were outside and lots of people walking on the streets. Not the safest situation.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Stayed 1 night in Jul 2019

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay 26-27 Jul 2019
Only stayed on night in room 1908. Last trip was in 2014. Now under new management. New elevators, the rooms are remodeled. Bathtub was gone in my room and shower only. The brown water in the toilet bowl was now clear. The refrigerator was empty and didn't work. Only bath towels. Did have a pretty good TV and cable. I worked in the Army and it was much better than some places I've had to stay and it wasn't that expensive. It was across the street form the bus terminals and the LRT-1. Plenty of fast food and a 7-11 in the area. The free breakfast was ok. I think it was better the last time I stayed in 2014. On a scale of 1-10, I'd rate it in the 8-9 range. There is a shopping are in the building, but not "a mall." I chose to stay there for the transportation options.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I booked this hotel for my gf and however , she recorded an video for me and it freak me out . more like a 2 stars. towels yike, sofa yike and not sure if they change the bed sheet but it was dirty , my gf have to have them change it . breakfast was not good . area too noisy . I would not stay there and I free bad for booking a 9 nights for my gf to stay.
Stayed 9 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from marife las on Jul 22, 2019
Dear Valued Guest' Thank you for staying with us here at Atrium Hotel. Thank you for taking time to let us know your experience during your stay. We are glad that you have enjoyed your stay here and we are humbly thankful for the very good ratings that you have given. Again, thank you and hope to welcome you again here on your next visit in the area. Kind regards,

4/10 Poor

Alan

Disliked: Cleanliness, staff & service, property conditions & facilities
No Urgency
I am having great difficulty in trying to write something positive about this Hotel. From arriving early until I checked out it was not a pleasant experience. I did arrive early and as expected my room was not ready. They have a coffee shop next to reception and luckily I wasn't in a rush. 45 minutes to make a Latte coffee mainly due to stopping to ask questions from other guests and then the payment is made at reception. I was given my key 2 hours later and decided to have a shower. When I turned off the tap I discovered there was no towels. I phoned down and asked for towels. 30 minutes later I was still waiting and had to dry myself with a shirt. 2 Bath towels arrived, no hand towels and no bath mat. I then discovered the balcony door didn't open. 1 hour later the "Maintenance Man" arrived with no tools. He discovered there was a screw stopping it from opening. Away he went and arrived back 30 minutes later. In the morning I went down for Breakfast. I asked for 2 Poached eggs, and by looking at the expression on their faces I knew they hadn't a clue what they were. I then asked for Bacon, no bacon. Ok, I will just have fried eggs. Went to get a drink and asked where the Tea or Tea bags were, we don't do Tea, just coffee. I am a regular traveler and usually you can get a Tea bag and hot water, but not in this Hotel, a big first for me. Check out was ok. I went for a coffee as I had time, but no sugar. Waited 20 minutes for the sugar after being served my coffee,not good.
Stayed 1 night in Jul 2019
Response from marife las on Jul 22, 2019
Dear Mr. Allan' Thank you for staying with us here at Atrium Hotel. Thank you for taking time to let us know your experience during your stay. We would like to apologize for the inconvenience that you experienced during your stay. Rest assure that this will look into and improvements will be made. Again, thank you and hope to welcome you again here on your next visit in the area. Kind regards'

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything fine
Stayed 1 night in Jul 2019
Response from marife las on Jul 14, 2019
Dear Valued Guest' Thank you for staying with us here at Atrium Hotel. We are glad that you have enjoyed your stay here and we are humbly thankful for giving us very good ratings. Again, thank you and hope to welcome you again here on your next visit in the area. Kind regards'

8/10 Good

Segundo

Liked: Cleanliness, staff & service
My dad said he liked the free breakfast. The service was good too.
Stayed 1 night in Jul 2019
Response from marife las on Jul 14, 2019
Dear Mr. Segundo' Thank you for staying with us here at Atrium Hotel. Thank you for taking time to let us know your experience during your stay. We are glad that you enjoy our breakfast and the service. Again, thank you and hope to welcome you again here on your next visit in the area. kind regards'

10/10 Excellent

Verified traveler

Stayed 2 nights in Jul 2019
Response from marife las on Jul 14, 2019
Dear Valued Guest' Thank you for staying with us here at Atrium hotel. Thank you for taking time to let us know your experience during your stay. We are glad that you have enjoy your stay and we are humbly thankful for giving us perfect ratings. Again, thank you and hope to welcome you again here on your next visit in the area. Kind regards'

6/10 Okay

Jemmarie

Liked: Staff & service
Stayed 1 night in Jul 2019
Response from marife las on Jul 14, 2019
Dear Ms. Jemmarie' Thank you for staying with us here at Atrium Hotel. We would like to apologize for the inconvenience that you experience during your stay. Rest assure that this will be look into and improvements will be made. Again thank you and hope to welcome you again here on your next visit in the area. Kind regards'

4/10 Poor

Alan

Disliked: Property conditions & facilities
breakfast choices are few and not impressive.
Stayed 1 night in Jul 2019
Response from marife las on Jul 14, 2019
Dear Mr. Alan' Thank you for staying with us here at Atrium hotel. We would like to apologize for the inconvenience that you experience during your stay. Rest assure that this will be look into and improvements will be made. Again, thank you and hope to welcome you again here on your next visit in the area. Kind regards'

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Waited at the room door for more than 30minutes for staff to fix the door is dissapointing.
Stayed 1 night in Jul 2019
Response from marife las on Jul 14, 2019
Dear Valued Guest' Thank you for staying with us here at Atrium Hotel. We would like to apologized for the inconvenience that you experienced during your stay. Rest assure that this will be look into and improvements will be made. Again, thank you and hope to welcome you again here on your next visit in the area. Kind regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and always courteous. Kept well clean .
Stayed 2 nights in Jun 2019
Response from marife las on Jul 14, 2019
Dear Valued Guest' Thank you for staying with us here at Atrium Hotel. We are glad that you have enjoyed your stay here especially the friendly and service of our staff. This will be discuss to them. Thank you and hope to welcome you again here on your next visit in the area. Kind regards,

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2019
Response from marife las on Jul 3, 2019
Dear Valued Guest' Thank you for staying with us here at Atrium Hotel. We would like to apologize for the inconvenience that you have experienced during your stay. Rest assure that this will be look into and improvements will be made. Again, thank you and hope to welcome you again here on your next visit in the area. Kind regards'

2/10 Terrible

Verified traveler

Stayed 2 nights in Jun 2019
Response from marife las on Jul 2, 2019
Dear Valued Guest' Thank you for staying with us here at Atrium Hotel. We would like to apologize for the inconvenience that you have experienced during your stay. Rest assure that this will be look into and improvements will be made. Again, thank you and hope to welcome you again here on your next visit in the area. kind regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019
Response from marife las on Jul 2, 2019
Dear Valued Guest' Thank you for staying with us here at Atrium Hotel. We are glad that you have enjoy your stay here and we are humbly thankful for giving us very good ratings. Again, thank you and hope to welcome you again here on your next visit in the area. Kind regards,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 3 nights in Jun 2019
Response from marife las on Jul 1, 2019
Dear Valued Guest' Thank you for staying with us here at atrium Hotel. We are glad that you have enjoyed your stay here and we are humbly thankful for giving us very good ratings. Our staff will be happy that you found them nice. Again, thank you and hope to welcome you again here on your next visit in the area. Kind regards'

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty rooms, shower didnt work, toilet didnt work, air conditioning didnt work, no towels in room, door to balconey would not close all the way (we were on 25th floor with a 3 year old child). Ordered lasagne from the menu at hotel restaurant. Chef gave me something completely different from menu item. When confronted he stated " I didnt have the ingredients to make the lasagne properly."
Stayed 4 nights in Jun 2019
Response from marife las on Jun 29, 2019
Dear Valued Guest' Thank you for staying with us here at Atrium hotel. Thank you for taking time to let us know your experience during your stay. We would like to apologize for the inconvenience that you experienced during your stay. Rest assure that this will be look into and improvements will be made. Again, thank you and hope to welcome you again here on your next visit in the area. Kind regards'

10/10 Excellent

ROD, Davao Oriental

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is so nice. There's a superstore near it. The rooms is very spacious with just a very affordable price. I'd like to stay there again when I go to Pasay. :-)
Stayed 2 nights in Jun 2019
Response from Marife Las on Jun 28, 2019
Dear Mr. Rod' Thank you for staying with us here at Atrium Hotel. Thank you for taking time to let us know your experience during your stay. We are glad that you have enjoyed your stay here and humbly thankful for giving us the perfect rating. Again, thank you and hope to welcome you again here on your next visit in the area. Kind regards,

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unique. I had a terrible experience from the reception and in the room. You have to call for them to bring us the towels.
Stayed 1 night in Jun 2019
Response from Marife Las on Jun 23, 2019
Dear Valued Guest' Thank you for staying with us here at Atrium Hotel. We would like to apologize for the inconvenience that you have experienced during your stay. Rest assure that this will look into and improvements will be made. Again, thank you and hope to welcome you again here on your next visit in the area. Kind regards,

10/10 Excellent

Victoria antonette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Marife Las on Jun 23, 2019
Dear Ms. Victoria' Thank you for staying with us here at Atrium Hotel. We are glad that you have enjoyed your stay here and we are humbly thankful that you gave us perfect score. Thank you and hope to welcome you again here on your next visit in the area. Kind regards'

8/10 Good

Verified traveler

Stayed 1 night in Jun 2019
Response from marife las on Jul 14, 2019
Dear Valued Guest' Thank you for staying with us here at Atrium Hotel. We are glad that you have enjoyed your stay and we are humbly thankful for giving us very good rate. Thank you and hope to welcome you again here on your next visit in the area. Kind regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2019
Response from Marife las on Jun 23, 2019
Dear Valued Guest' Thank you for staying with us here at Atrium Hotel. We are glad that you have enjoyed your stay here and we are humbly thankful for giving us perfect ratings. Again, thank you and hope to welcome you again here on your next visit in the area. Kind regards'

6/10 Okay

Verified traveler

Traveled with partner
Parking and the area not good.
Stayed 1 night in Jun 2019
Response from marife las on Jun 13, 2019
Dear Valued Guest' Thank you for staying with us here at Atrium Hotel. We would like to apologize for the inconvenience that you experience with the parking area. Rest assure that this will be look into and improvements will be made. Again, thank you and hope to welcome you again here on your next visit in the area. Kind regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and bug rooms
Stayed 1 night in Jun 2019
Response from Marife Las on Jun 13, 2019
Dear Valued Guest' Thank you for staying with us here at Atrium Hotel. Thank you for taking time to let us know your experience during your stay. Our pleasure that you enjoyed your stay here and we are humbly thankful for giving us very good rate. Again, thank you and hope to welcome you again here on your next visit in the area. Kind regards,

6/10 Okay

Rosario

Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Jun 2019
Response from Marife las on Jun 13, 2019
Dear Ms. Rosario' Thank you for staying with us here at Atrium hotel. Hope to welcome you again here on your next visit in the area. Kind regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
I stayed for 2 days it was perfect nice convenient area for transportation and food. .Very nice and helpful staff my room was cleaned every day I was helped everytime I asked. Good breakfast.
Stayed 2 nights in Jun 2019
Response from marife las on Jun 8, 2019
Dear Valued Guest' Thank you for staying with us here at Atrium Hotel. Thank you for taking time to let us know your experienced during your stay. We are glad that you have enjoyed your stay here and we are humbly thankful tor giving us perfect score. Again, thank you and hope to welcome you again here on your next visit in the area. Kind regards'

6/10 Okay

Rosita

Disliked: Cleanliness
Housekeeping sucks
The first room was dirty and smell, so I asked the front desk to move us to different room which is better than the first one. The staff are very friendly ,
Stayed 1 night in Jun 2019
Response from Marife Las on Jun 8, 2019
Dear Ms. Rosita' Thank you for staying with us here at Atrium Hotel. Thank you for taking time to let us know your experienced during your stay. We would like to apologized for the inconvenience that you encountered during your stay. Rest assure that this will be look into and improvements will be made. Thank you and hope to welcome you again here on your next visit in the area. Kind regards,

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Marife Las on Jun 8, 2019
Dear Valued Guest' Thank you for staying with us here at Atrium Hotel. We would like to apologized for the inconvenience that you encountered during your stay. Rest assure that this will be look into and improvements will be made. Thank you and hope to welcome you again here on your next visit in the area. Kind regards'

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and food
Stayed 2 nights in May 2019
Response from Marife Las on Jun 8, 2019
Dear Valued Guest' Thank you for staying with us here at Atrium Hotel. Thank you for taking time to let us know your experience during your stay. We are glad that you have enjoyed your stay here and we are humbly thankful that you give us the perfect rate. Again, thank you and hope to welcome you again here on your next visit in the area. Kind regards'

2/10 Terrible

Verified traveler

Stayed 1 night in May 2019
Response from Marife Las on Jun 23, 2019
Dear Valued Guest' Thank you for staying with us here at Atrium Hotel. We would like to apologize for the inconvenience that you have experienced during your stay. Rest assure that this will be look into and improvements will be made. Again, thank you and hope to welcome you again here on your next visit in the area. Kind regards,

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019
Response from Marife Las on Jun 8, 2019
Dear Valued guest' Thank you for staying with us here at Atrium Hotel. We are glad that you have enjoyed your stay here. Thank you and hope to welcome you again here on your next visit in the area. Kind regards,

4/10 Poor

USMC

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was great, convenience store was good. Rooms in disrepair. Sheets and towels looked dirty. Only two towels no washclothes,no rolls of toilet paper just super thin napkins, no gym, the bath tub was slippery and they had no mats for bathtub which was dangerous for my wife who is pregnant, shuttle service too expensive, bad part of town. Room service food was terrible. Free breakfast was not good it seemed like it was leftovers from dinner. Need more breakfast food. Thank God Greenwich Pizza was co located there
Stayed 4 nights in May 2019
Response from Marife Las on May 31, 2019
Dear Valued Guest' Thank you for staying with us here at Atrium Hotel. Thank you for taking time to let us know your experience during your stay. We would like to apologize for the inconvenience that you encountered during your stay. Rest assure that this will be look into and improvements will be made. Thank you and hope to welcome you again here on your next visit in the area. Kind Regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CR door knob is broken
Stayed 1 night in May 2019
Response from marife las on May 29, 2019
Dear Valued Guest' Thank you for staying with us here at Atrium Hotel. We are glad that you have enjoyed your stay here. We would like to apologize for the inconvenience that you encountered during your stay. Rest assure that this will be look into and improvements will be made. Thank you and hope to welcome you again here on your next visit in the area. Kind Regards,

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019
Response from Marrife Las on Jun 23, 2019
Dear Valued guest' Thank you for staying with us here at Atrium Hotel. We are glad that you have enjoyed your stay here and we are humbly thankful for giving us perfect ratings. Again, Thank you and hope to welcome you again here on your next visit in the area. Kind regards'

8/10 Good

Verified traveler

Stayed 1 night in May 2019
Response from marife las on May 28, 2019
Dear Valued Guest' Thank you for staying with us here at atrium Hotel. We are glad that you enjoyed your stay and we are humbly thankful that you gave us the very good rate. Thank you and hope to welcome you again here on your next visit in the area. kind regards,