The stay that wasn't
Posted Aug 12, 2015 on Hotels
I had utilized this property several years ago. It was fine as far as I recall. This time was a total fiasco. Myself and another gentleman arriving at about the same time were denied rooms because the day manager failed to remove rooms from inventory and the hotel was fully booked. Staff handled the situation well but only after a protracted delay. They did not show the booking for myself or the other gentleman. We were both accommodated in alternative properties, mine was not the same standard but selection was limited due to my desire not to go to another area of the city.