Ratings based on 225 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Los Angeles

Nice hotel

Posted Nov 5, 2016
The staff provided excellent customer service. Everthing was good except the carpet,it needs be updated. Thanks
5 out of 5
by A verified traveler from Portland Oregon

Stayed here many times

Posted Sep 17, 2016
I've stayed at the crown many times. I like it because it's a nice hotel with nice rooms, there is a mall right next door, restaurants nearby, and in a safe neighborhood. The only downside is that it's kinda far away from the airport.
Comment from Hotel Management
Sep 19, 2016 by Owen, Hotel Management
Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. Thank you for choosing to stay with us and for sharing your feedback. We appreciate your wonderful comments and we look forward to welcome you again soon. All the best, Hotel Manager
3 out of 5
by A verified traveler from San Jose, California

A Hotel with a direct Mall access

Posted Aug 24, 2016
Pros: The location of the hotel was excellent. It was very accessible and a shopping Mall was next door.
Cons: The Seven Corners Restaurant Staff should remember where they seat people and once the table is occupied.
Location: Shopping and lots of activities nearby.
This is the second time I have stayed at Crown Plaza located in the Ortigas District. It is a hotel with a direct access ti the Robinson's Galleria Mall where there are lots of restaurants, shops and even cinemas. It has a spacious lobby. The Conference Center on the third floor is accessible by escalators. It has a buffet Restaurant, Seven Corners and a bar. There was a lot of food selection at the Restaurant. The room is quite spacious. Overall, my stay at Crown Plaza was pleasant. People at the Reception desk were quite pleasant. Check-in was fast and so with check-out. Internet connection was very good. Built around 20 years ago, it is beginning to show its age. The swimming pool is shared with the Holiday Inn Hotel next door. The room needed a new carpet.
Comment from Hotel Management
Sep 1, 2016 by Anthony, Hotel Management
Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. We thank you for sharing your feedback about your recent stay with us. It was our pleasure to be of service to you. I am glad to hear that you had a great stay with us and we appreciate your wonderful comments about our products and services. We have taken notes and rest assured that it will be shared to the management. We look forward to serving you again soon. All the best, Hotel Manager
5 out of 5
by albert from Las Vegas

Great hotel, great staff, over priced

Posted Jul 29, 2016 on Hotels
Great hotel but area not good for walking or sightseeing.....very busy business district
Comment from Hotel Management
Aug 2, 2016 by Felipe, Hotel Management
Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. We thank you for giving us a high rating and for sharing to us your feedback. We appreciate your comments about our hotel and our staff. Let us know the next time you visit us again so we can help you with the places that you can visit near our hotel. We look forward to serving you again. All the best, Hotel Manager
5 out of 5
by SINJUNG

This traveler left a rating score only Posted Jul 25, 2016 on Hotels
5 out of 5
by Fred S.

This traveler left a rating score only Posted Jul 25, 2016 on Hotels
4 out of 5
by Fu Ming Ricky

This traveler left a rating score only Posted Jul 3, 2016 on Hotels
5 out of 5
by A verified traveler from cary, nc

awesome hotel in a business district

Posted Jul 1, 2016
the hotel obviously caters to world-wide customers from its gorgeous bath/shower/toilet and its spaceous bedroom. the staff are very polite, friendly, accommodating and profeasional.
Comment from Hotel Management
Jul 7, 2016 by Anthony, Hotel Management
Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. We appreciate your wonderful feedback. I am pleased to hear that you had a great stay with us and that you were satisfied with almost all of our products and services. We look forward to serving you again soon. All the best, Executive Assistant Manager
5 out of 5
by Hayashi

This traveler left a rating score only Posted Jun 28, 2016 on Hotels
5 out of 5
by Alan from Honolulu

Perfect location and fantastic hotel

Posted Jun 21, 2016 on Hotels
Perfect location, fantastic breakfast, excellent staff, clean and comfortable room.
Comment from Hotel Management
Jun 30, 2016 by Felipe, Hotel Management
Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. I am pleased to hear about your wonderful experience with us. We appreciate our comments about the location of the hotel, breakfast at Seven Corners Restaurant, rooms and our staff. We can't wait to welcome you again soon! All the best, Executive Assistant Manager