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Reviews of Crowne Plaza Manila Galleria, an IHG Hotel

4.5 out of 5
Crowne Plaza Manila Galleria, an IHG Hotel
Ortigas Avenue, Corner, Asian Development Bank Ave. (ADB), Pasig, Manila

Reviews

8.4

Very Good

Rating 10 - Excellent. 275 out of 610 reviews" "
Rating 8 - Good. 222 out of 610 reviews" "
Rating 6 - Okay. 63 out of 610 reviews" "
Rating 4 - Poor. 32 out of 610 reviews" "
Rating 2 - Terrible. 18 out of 610 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Eleanor

Traveled with partner
Liked: Property conditions & facilities
Staff were very friendly and professional !!! A well recommended place to stay 😉😊😉
Stayed 1 night in Mar 2024

10/10 Excellent

Maria, CROWLEY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for a couple of days. Our room was upgraded to a nice big comfy room.Lots of breakfast options
Stayed 2 nights in Mar 2024

10/10 Excellent

Constante

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff here are very friendly and helpful
Stayed 4 nights in Feb 2024

10/10 Excellent

Daryl, Lilburn

Stayed 1 night in Aug 2023

10/10 Excellent

David, Tauranga

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent central Manila location
Stayed 2 nights in Feb 2024

8/10 Good

Pierre, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
Good gym and pool, though pool only open until 8 pm. Would be nice if it stayed open longer
Stayed 3 nights in Feb 2024

10/10 Excellent

Amie

Traveled with family
Liked: Staff & service, amenities
The hotel conditions is still good if they know how to clean properly am sure the condition could be improved.
Stayed 18 nights in Jan 2024

10/10 Excellent

al

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff N service Top notch Angela check in thx 5 minutes or less
Stayed 3 nights in Feb 2024

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
I’ll stay there again!!
Stayed 7 nights in Feb 2024

10/10 Excellent

JESUS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was next to the shopping mall
Stayed 4 nights in Feb 2024

10/10 Excellent

ITO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!!!
Stayed 6 nights in Jan 2024

10/10 Excellent

JESUS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 3 nights in Jan 2024

10/10 Excellent

Emma

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt so at home, the staff where so lovely and accommodating. Extremely convenient attached to shops (robinsons store) so anything and everything is at your disposal.
Stayed 5 nights in Jan 2024

10/10 Excellent

JESUS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access
Stayed 1 night in Jan 2024

10/10 Excellent

Heidy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Harlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

CATHERINE

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is conveniently located beside the mall. I like that I dont have to think where to go eat because the choices are just right beside the establishment. Very clean, i like the size of the deluxe suite, and staff are very helpful. We stayed here for an overnight layover. It took us 40 minutes to get to NAIA terminal 1 leaving at 0800. I would stay again.
Stayed 1 night in Dec 2023

10/10 Excellent

gerald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service staff at the counter were very helpful it is a great place to stay in Manilla I highly recommend this establishment
Stayed 4 nights in Dec 2023

6/10 Okay

Jinshuai, ANN ARBOR

Stayed 1 night in Dec 2023

8/10 Good

Leilanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

aida

Traveled with family
Liked: Amenities
We really enjoyed our stay in this hotel, keep up the good works, to the whole team. We will definitely come back and stay at the Crowne Plaza Manila Galleria they treat the customers with respect & exceptional services. Way to go!
Stayed 8 nights in Dec 2023

8/10 Good

Maria Isabel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When service happens, it is warm and friendly. BUt they seem to be understaffed . Requesting for drinking water in the room took 2 phone calls to follow up. Reception only had 1 person at the desk for BOTH check in and check out. There is no other way to ask for help except go to the door for the concierge to help out. Then, it was the telephone operator who assisted in checkout which understandably took longer.
Stayed 1 night in Nov 2023

8/10 Good

Kheng Wee

Business traveler
Liked: Cleanliness, staff & service, room comfort
The hotel is nice but some of the feature is not business friendly. Other than that, will go back for my next trip.
Stayed 3 nights in Nov 2023

8/10 Good

John Dean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is easily connected to a mall making convenient for shopping and dining options
Stayed 1 night in Nov 2023

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
I had a wonderful experience
Stayed 7 nights in Oct 2023

8/10 Good

David, Tauranga

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and quiet
Stayed 3 nights in Oct 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and made sure that all of your needs were satisfied regardless of the ask. Hotels in Canada can learn a little bit from these hotels in the Philippines.
Stayed 5 nights in Oct 2023

6/10 Okay

Delia S.

Traveled with family
Liked: Cleanliness, amenities
I like the property because it was connected to a big mall with lots of restaurants and stores. What i did not like is the location of the property is very traffic congested particularly in the afternoon. My friends who wanted to see me had a hard time coming to the hotel on time of our meeting.
Stayed 3 nights in Oct 2023

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The complimentary breakfast was amazing. Buffet style with a huge variety and it was delicious. No need to eat lunch after this breakfast. It fills you up snd tastes so good.
Stayed 3 nights in Oct 2023

8/10 Good

Peng Guan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but can be better!
Overall, pleasant and the refurbish rooms makes it more welcoming and I would return again. However there are some areas that can be improved. The window was so dirty (on the outside) with stain marks. The room is fine. The cupboards really need oiling. it squeaks loudly whenever it is used. Breakfast was good as the menu changes. The brocoli was overboiled.
Stayed 4 nights in Oct 2023

10/10 Excellent

Carlota M.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel paid attention to small details such as good lighting, great shower water pressure & amenities. Hotel has skywalk to Mall so guests do not have to walk out to avail to goods and services. Kudos to great staff (who are excellent ambassadors of the hotel) - Arnn, Bon, Pau, Aljohn, Bon, Joret, Sien, Shyna, Jiselle, Bryan, Alma, Queenie & the 2 chefs who always made local delicacies for me for breakfast.
Stayed 12 nights in Sep 2023

10/10 Excellent

Prabin

Stayed 6 nights in Sep 2023

10/10 Excellent

Jamison C

Stayed 11 nights in Sep 2023

10/10 Excellent

muurray

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful position and not having to leave the hotel to go to Robinsons was an extra bonus The breakfast buffet was huge and every culture looked after would stay again in a heart beat Regards Murray and Myra new Zealand
Stayed 4 nights in Sep 2023

10/10 Excellent

Carlota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in this hotel for 2 weeks. The staff made me feel like a member of a big family rather than just a hotel guest. I would like to especially thank the following people for exceptional service. These guys made my stay extremely pleasure and went out of their way to provide great service. It's because of great staff that I recommended this hotel to family and friends Dining - Christine, Jiselle, Bryan, Alma, Bon, Yellen, Shyna, Aljohn, Sien and Angela. (I hope I didn't miss anyone) Reception/Door - Jack and Queenie and ABS
Stayed 5 nights in Sep 2023
Response from VA on Sep 27, 2023
Dear Ms. Carlota,Thank you for taking the time to rate Crowne Plaza Manila Galleria.We are glad to hear about your experience with us. Our team works hard to provide a quality service for all our guests. We will definitely share this feedback with the rest of the team.We look forward to your next stay.Best regards,Vianney AntonioCluster Digital Marketing Manager

8/10 Good

Corazon

Traveled with family
Liked: Cleanliness, amenities
Staff were very friendly and helpful. The place was clean and location near to all places we had business with.
Stayed 5 nights in Sep 2023
Response from VA on Sep 27, 2023
Dear Ms. Corazon,Thank you for taking the time to rate Crowne Plaza Manila Galleria.We are glad to hear about your experience with us. Our team works hard to provide a quality service for all our guests. We will definitely share this feedback with the rest of the team.We look forward to your next stay.Best regards,Vianney AntonioCluster Digital Marketing Manager

8/10 Good

Neva

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was spacious, comfortable and very clean; staff was very friendly; location was great for dining and shopping options
Stayed 1 night in Sep 2023

10/10 Excellent

Mark, apo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The butler servers was the best I seen in a long time and I like how they treat you. Would stay their again in a heart beat
Stayed 2 nights in Sep 2023

4/10 Poor

Arthur

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Wait till refurb is completed.
I will start with the positives, the front desk and restaurant services staff are great and helpful. Special call out for Kathleen (manager), Shay (front desk) and Karen (breakfast reception).. Unfortunately, this is the end of the positives, the hotel is old and going through refurb (supposedly ending Jan 2024). Lots of issues with the room I was originally given, security and concierge staff are rude and judgemental (all customers should be treated the same!). Might try again once the refurb is done, MAYBE !!
Stayed 4 nights in Aug 2023

4/10 Poor

S

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Aug 2023

4/10 Poor

Oscar Paul

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Old facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

imelda

Stayed 1 night in Aug 2023
Response from VA on Aug 25, 2023
Dear Imelda, Thank you for taking the time to rate your experience and choosing Crowne Plaza Manila Galleria. We are glad to hear about your experience with our hotel services and our new refreshed room. Our team works hard to provide a quality service for all our guests. We will definitely share this feedback with the rest of the team. Please contact us directly for your next visit. See you soon. Best regards, Vianney Antonio Cluster Digital Marketing Manager

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Did not like having to pay an additional $60 to check in early.
Response from VA on Aug 25, 2023
Dear Michael, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Vianney AntonioCluster Digital Marketing Manager

10/10 Excellent

Jonallen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from VA on Aug 25, 2023
Dear Jonallen, Thank you for taking the time to rate your experience and choosing Crowne Plaza Manila Galleria. We are glad to hear about your experience with our hotel services and our new refreshed room. Our team works hard to provide a quality service for all our guests. We will definitely share this feedback with the rest of the team. Please contact us directly for your next visit. See you soon! Best regards, Vianney Antonio Cluster Digital Marketing Manager

10/10 Excellent

Myrna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hospitality is best here.
Stayed 3 nights in Aug 2023
Response from VA on Aug 14, 2023
Dear Myrna, Thank you for taking the time to rate your experience and choosing Crowne Plaza Manila Galleria. We are glad to hear about your experience with our hotel services and our new refreshed room. Our team works hard to provide a quality service for all our guests. We will definitely share this feedback with the rest of the team. Please contact us directly for your next visit. See you soon! Best regards, Vianney Antonio Cluster Digital Marketing Manager

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from VA on Aug 14, 2023
Dear Raquel, Thank you for taking the time to rate your experience and choosing Crowne Plaza Manila Galleria. We are glad to hear about your experience with our hotel services and our new refreshed room. Our team works hard to provide a quality service for all our guests. We will definitely share this feedback with the rest of the team. Please contact us directly for your next visit. See you soon. Best regards, Vianney Antonio Cluster Digital Marketing Manager

10/10 Excellent

Noel

Business traveler
Liked: Staff & service, amenities
As a smoker, outside are on 5th floor had no accomodations for smokers...no canopy and lighting
Stayed 3 nights in Aug 2023
Response from VA on Aug 14, 2023
Dear Raquel, Thank you for taking the time to rate your experience and choosing Crowne Plaza Manila Galleria. Please be informed that we have a designated smoking area located at the 3rd Floor for our in-house hotel guests. We look forward to welcoming you again soon.Best regards, Vianney Antonio Cluster Digital Marketing Manager

10/10 Excellent

IVAN

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from VA on Aug 14, 2023
Dear Raquel, Thank you for taking the time to rate your experience and choosing Crowne Plaza Manila Galleria. We are glad to hear about your experience with our hotel services and our new refreshed room. Our team works hard to provide a quality service for all our guests. We will definitely share this feedback with the rest of the team. Please contact us directly for your next visit. See you soon. Best regards, Vianney Antonio Cluster Digital Marketing Manager

10/10 Excellent

Melinda

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff are super nice and very accommodating. Room is spacious and clean. Their elevator is very slow, and only 2 are working. Overall, we had a nice 2 nights stay
Stayed 1 night in Jul 2023

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an upgraded room when I checked in but there was a plumbing problem and I was transferred to a room that was smaller than the upgraded room. It was still satisfactory nevertheless.
Stayed 7 nights in Jul 2023