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Reviews of Edsa Shangri-La, Manila

5 out of 5
Edsa Shangri-La, Manila
1 Garden Way, Ortigas Center, Mandaluyong, Manila

Reviews

9.0

Wonderful

Rating 10 - Excellent. 612 out of 1002 reviews" "
Rating 8 - Good. 274 out of 1002 reviews" "
Rating 6 - Okay. 66 out of 1002 reviews" "
Rating 4 - Poor. 41 out of 1002 reviews" "
Rating 2 - Terrible. 9 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rommel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property !
Stayed 1 night in Feb 2024
Response from From your Edsa Shangri-La, Manila Family on Mar 5, 2024
Dear Rommel,Thank you for your rating and for your kind words. We are glad you enjoyed your most recent stay and we look forward to welcoming you back on your next visit!

10/10 Excellent

Emma, Lakewood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the EDSA Shangri-la! The staff was incredibly amazing, friendly and accommodating, we felt the Filipino hospitality and the comforts of home. This is indeed an oasis in the middle of the city where you can walk to malls to shop and come back to a restful place. The hotel bakery is incredible the goodies they sell are surprisingly delicious and world-class quality. I couldn't stress enough that EDSA Shangrila is a world class of its own and you will feel the ambience of peace from the moment you stepped in the hotel. We stayed in 3 other hotels during our stay in Manila and we keep saying EDSA Shangila is not to be beat when it comes to customer experience, hospitality and friendliness of the staff. We sure are coming back.
Stayed 5 nights in Jan 2024
Response from From your Edsa Shangri-La, Manila Family on Feb 23, 2024
Dear Emma,Thank you for your rating and for taking the time to share your feedback. We are glad you enjoyed your most recent visit and we appreciate your kind words specifically highlighting our colleagues' service delivery. We are happy to share your heartwarming comments in our commitment towards ensuring our guests' enhanced experience. We look forward to welcoming you back on your next visit!

10/10 Excellent

Marylou A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was stellar!
Stayed 5 nights in Feb 2024
Response from From your Edsa Shangri-La, Manila Family on Feb 21, 2024
Dear Marylou,Thank you for your rating and for taking the time to share your feedback. We are glad you enjoyed your most recent visit and appreciate your kind words particularly highlighting our colleagues' service delivery. We look forward to welcoming you back on your next visit!

8/10 Good

Ansonn

Liked: Staff & service, property conditions & facilities
Staff are very welcoming
Stayed 2 nights in Feb 2024
Response from From your Edsa Shangri-La, Manila Family on Feb 19, 2024
Dear Ansonn,Thank you for your rating and for your kind recognition of our colleagues. We are glad you enjoyed your most recent visit and we look forward to welcoming you back again soon!

10/10 Excellent

Lani Magpusao

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from the staff
Stayed 4 nights in Feb 2024
Response from From your Edsa Shangri-La, Manila Family on Feb 19, 2024
Dear Lani,Thank you very much for your rating and your kind words. We are happy to share your comments with our team in our commitment towards ensuring our guests' enhanced experience. We look forward to welcoming you back on your next visit!

10/10 Excellent

BELEN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay is amazing except for a staff who ramg the bell at 10:30pm asking to change the digi box which I didn't request.
Stayed 1 night in Feb 2024
Response from From your Edsa Shangri-La, Manila Family on Feb 19, 2024
Dear BELEN,Thank you for your rating and for taking the time to share your feedback. We are sorry to hear that there were aspects of your stay that fell short of expectations and please be assured that we have communicated your comments accordingly to ensure our guests' enhanced experience. We do hope we would have the opportunity to welcome you back again soon on a future visit!

10/10 Excellent

John

Stayed 3 nights in Feb 2024

10/10 Excellent

Lani

Traveled with family
Liked: Amenities
Excellent staff. They really pamper their guests. Recommendable to other family members & friends
Stayed 2 nights in Feb 2024
Response from From your Edsa Shangri-La, Manila Family on Feb 19, 2024
Dear Lani,Thank you for your rating and for taking the time to share your feedback. We are glad you enjoyed your most recent visit and appreciate your kind recognition of our colleagues' service delivery. We hope to welcome you and your family again soon on your next visit!

10/10 Excellent

Alexander

Stayed 2 nights in Feb 2024
Response from From your Edsa Shangri-La, Manila Family on Feb 16, 2024
Dear Alexander,Thank you for your rating! We are glad you enjoyed your most recent visit and we look forward to welcoming you back on your next stay!

10/10 Excellent

Ronald, Somerset

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional
Stayed 2 nights in Jan 2024
Response from From your Edsa Shangri-La, Manila Family on Feb 10, 2024
Dear Ronald,Thank you for your rating and for your kind words. We are glad you enjoyed your most recent stay and look forward to welcoming you back on your next visit!

10/10 Excellent

Mary Joyce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff from the lounge and all the staff in the dining areas were very cordial, courteous and professional. They were above and beyond. All our requests were given especially the birthday decorations they made in our room. And also granting our request for a late check out. This is our first time here and definitely not the last one! I hope to see you soon and again, thank you for for all your kindness.
Stayed 1 night in Feb 2024
Response from From your Edsa Shangri-La, Manila Family on Feb 10, 2024
Dear Mary Joyce,Thank you for your rating and for taking the time to share your feedback. We appreciate your kind recognition of our colleagues and we are glad we were able to make the birthday celebration truly special. We look forward welcoming you back for your next mini holiday or special milestone.

10/10 Excellent

Erlinda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from From your Edsa Shangri-La, Manila Family on Jan 22, 2024
Dear Erlinda,Thank you very much for your rating and we look forward to welcoming you back on your next visit!

8/10 Good

Alex

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from From your Edsa Shangri-La, Manila Family on Jan 22, 2024
Dear Alex,Thank you for your rating and we look forward to welcoming you back on your next visit!

10/10 Excellent

ERNEL, CHULA VISTA

Stayed 1 night in Jan 2024
Response from From your Edsa Shangri-La, Manila Family on Jan 29, 2024
Dear ERNEL,Thank you for your rating. We are glad you enjoyed your most recent visit and we look forward to welcoming you back on your next stay!

10/10 Excellent

melissa

Liked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from From your Edsa Shangri-La, Manila Family on Dec 21, 2023
Dear melissa,Thank you for your rating and we look forward to welcoming you back on your next visit.

10/10 Excellent

Lydia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay.
I attended a wedding. It was beautifully decorated. I stayed here few years back, same good quality hotel. I love staying here. Piano bar at night is very relaxing.
Stayed 1 night in Dec 2023
Response from From your Edsa Shangri-La, Manila Family on Dec 20, 2023
Dear Lydia, Thank you for your rating and for taking the time to share your feedback. We are glad you had an excellent experience in most recent event that you attended held at the hotel. We appreciate your kind words and will be happy to share your comments with the team in our commitment towards ensuring our guests' enhanced experience. We look forward to welcoming you back again on your next visit!

10/10 Excellent

Mila

Stayed 2 nights in Dec 2023
Response from From your Edsa Shangri-La, Manila Family on Dec 13, 2023
Dear Mila,Thank you for your rating. We are glad you enjoyed your most recent stay and we look forward to welcoming you back again soon!

10/10 Excellent

Richelle Carmen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from From your Edsa Shangri-La, Manila Family on Dec 10, 2023
Dear Richelle,Thank you for your rating. We look forward to welcoming you back again soon!

8/10 Good

Joanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun at Shangrila
It was a nice one. The staff and management are all friendly and accommodating.
Stayed 1 night in Dec 2023
Response from From your Edsa Shangri-La, Manila Family on Dec 10, 2023
Dear Joanne,Thank you for your rating and for taking the time to share your feedback. We are glad you enjoyed your most recent visit and appreciate your kind recognition of our colleagues' service delivery. We look forward to welcoming you back on your next staycation!

10/10 Excellent

Lito

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ideal location in the heart of metro manila
Stayed 1 night in Nov 2023
Response from From your Edsa Shangri-La, Manila Family on Dec 4, 2023
Dear Lito,Thank you for your rating and for taking the time to share your feedback. We are glad you found the hotel's location convenient for fun city staycations and we look forward to welcoming you back on your next visit!

10/10 Excellent

Leila, Forest Hills

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service as always.
Stayed 5 nights in Oct 2023
Response from From your Edsa Shangri-La, Manila Family on Oct 25, 2023
Dear Leila,Thank you for your rating and for your kind words. We are glad you enjoyed your most recent visit and we look forward to welcoming you back again soon!

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I always like Shangrila Edsa. My favorite hotel.
Stayed 3 nights in Oct 2023
Response from From your Edsa Shangri-La, Manila Family on Oct 12, 2023
Dear Belinda,Thank you for your rating and your kind words. We are happy to remain your hotel of choice and look forward to welcoming you back again soon!

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from From your Edsa Shangri-La, Manila Family on Oct 4, 2023
Dear Christian,Thank you for your rating! We are glad you enjoyed your most recent visit and we look forward to welcoming you back on your next stay!

10/10 Excellent

JOCELYN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are really nice. Very close to a mall.
Stayed 1 night in Sep 2023
Response from From your Edsa Shangri-La, Manila Family on Oct 2, 2023
Dear JOCELYN,Thank you for your rating and for taking the time to share your feedback. We are glad you enjoyed your most recent stay, highlighting our strategic location and our colleagues' service delivery. We look forward to welcoming you back on your next visit!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from From your Edsa Shangri-La, Manila Family on Sep 25, 2023
Thank you for your rating and we hope to welcome you back again soon!

10/10 Excellent

Cornelio, Tecumseh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from From your Edsa Shangri-La, Manila Family on Sep 25, 2023
Dear Cornelio,Thank you for your rating and we hope to welcome you back on a future visit!

10/10 Excellent

Aprille

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from From your Edsa Shangri-La, Manila Family on Sep 25, 2023
Dear Aprille,Thank you for your rating and we look forward to welcoming you back again soon!

10/10 Excellent

Rosario, Staten Island

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 3 nights in Aug 2023
Response from From your Edsa Shangri-La, Manila Family on Dec 4, 2023
Dear Rosario,Thank you for your rating! We're glad you enjoyed your stay and we look forward to welcoming you back again soon!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location by Shangri-La Plaza
Stayed 4 nights in Sep 2023
Response from From your Edsa Shangri-La, Manila Family on Sep 10, 2023
Dear Anthony,Thank you for your rating and your kind words. We are glad you found our location convenient for your visit and delighted that you enjoyed your most recent stay. We look forward to welcoming you back soon!

10/10 Excellent

Luz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff from front desk, housekeeping, security, concierge, etc. Upkeep and maintenance is still good despite it being one of the oldest hotels in the area. Strategic location, close to Quezon City to the south, Makati City and BGC the north, Rockwell to the east, and Eastwood to the west.
Stayed 3 nights in Sep 2023
Response from From your Edsa Shangri-La, Manila Family on Sep 7, 2023
Dear Luz,Thank you very much for your rating and for taking the time to share your feedback. We are glad you had an excellent experience and appreciate your kind recognition of our strategic location, and our front desk, housekeeping, security, and concierge colleagues. We appreciate your support and we look forward to welcoming you back on your next visit!

10/10 Excellent

Richard

Stayed 1 night in Sep 2023
Response from From your Edsa Shangri-La, Manila Family on Sep 4, 2023
Dear Richard,Thank you for your rating and we look forward to welcome you back on your next visit!

10/10 Excellent

Evelyn

Stayed 5 nights in Aug 2023
Response from Your Edsa Shangri-La, Manila Family on Sep 7, 2023
Dear Evelyn,Thank you very much for your rating and we look forward to welcoming you back again soon!

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was impeccable. Service staff excellent.
Stayed 2 nights in Aug 2023
Response from From your Edsa Shangri-La, Manila Family on Aug 15, 2023
Dear Terence,Thank you for your rating and for taking the time to share your feedback. We appreciate your kind words especially the warm recognition of our colleagues' service delivery. We look forward to welcoming you back again soon!

10/10 Excellent

Oscar

Stayed 1 night in Jul 2023
Response from From your Edsa Shangri-La, Manila Family on Sep 3, 2023
Dear Oscar,Thank you for your rating. We hope to be able to welcome you back soon on a future visit!

8/10 Good

Lorraine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful!
Stayed 2 nights in Jul 2023
Response from From your Edsa Shangri-La, Manila Family on Jul 28, 2023
Dear Lorraine,Thank you for your rating and sharing your feedback. We truly appreciate your recognition of our colleagues and our service delivery. We look forward to welcoming you back on your next visit!

10/10 Excellent

Ma. Razzel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
The staff are all friendly and accommodating. The place is clean and nice!
Stayed 2 nights in Jul 2023
Response from From your Edsa Shangri-La, Manila Family on Jul 14, 2023
Dear Ma. Razzel,Thank you for your rating and for taking the time to share your feedback. We are glad to hear that our colleagues and their service delivery, and our facilities were able to contribute to your pleasant experience. We will be sure to share your kind words with our team. We look forward to welcoming you back again on your next visit!

10/10 Excellent

ROBERT

Liked: Cleanliness
Stayed 2 nights in Jul 2023
Response from From your Edsa Shangri-La, Manila Family on Jul 7, 2023
Dear ROBERT,Thank you for your rating! We're glad you had an excellent experience and we look forward to welcoming you back on your next visit!

10/10 Excellent

Antonia

Stayed 1 night in Jun 2023
Response from From your Edsa Shangri-La, Manila Family on Jul 28, 2023
Dear Antonia,Thank you for your rating. We hope to see you again soon!

10/10 Excellent

yushin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from From your Edsa Shangri-La, Manila Family on Jul 7, 2023
Dear yushin,Thank you for your rating. We are glad you enjoyed your most recent visit and we look forward to welcoming you back again soon!

10/10 Excellent

Obette

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Always happy with Shangrila the service was excellent but the hotel is a little tired need a renovation
Stayed 3 nights in Jun 2023
Response from From your Edsa Shangri-La, Manila Family on Jul 2, 2023
Dear Obette,Thank you for your rating and for taking the time to share your feedback especially with the gracious recognition of our colleagues' service delivery. We appreciate your feedback on our facilities and hope we have the opportunity to welcome you back on a future visit.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
A great location for business travel
Stayed 3 nights in Jun 2023
Response from From your Edsa Shangri-La, Manila Family on Jun 26, 2023
Dear Michael,Thank you very much for your rating and for taking the time to share your feedback. We are glad you enjoyed your recent stay and found our location convenient for business travel. We look forward to welcoming you back on your next visit!

6/10 Okay

John

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jun 2023
Response from From your Edsa Shangri-La, Manila Family on Jun 23, 2023
Dear John,Thank you for your rating. We hope we would have the opportunity to welcome you back on a future visit.

4/10 Poor

embergil

Disliked: Staff & service, property conditions & facilities
Outdated property with rude staff.
Stayed 2 nights in Jun 2023
Response from Mara Espina, Customer Sales Manager on Jun 20, 2023
Dear Valued Guest, We sincerely apologize for any inconvenience during your recent stay. In order to investigate further, may we ask for the room number you stayed, dates of stay, and the details of the experience. We appreciate your feedback and we look forward to hearing from you. Kind regards,

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with great amenities. Hotel staff was very courteous. Walking distance to malls
Stayed 2 nights in Jun 2023
Response from From your Edsa Shangri-La, Manila Family on Jun 15, 2023
Dear James,Thank you for your rating and for taking the time to share your feedback. We truly appreciate your recognition of our colleagues, amenities, and convenient city location. We look forward to welcoming you back on your next visit.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel, all staff was very friendly. The buffet was great.
Stayed 5 nights in Jun 2023
Response from From your Edsa Shangri-La, Manila Family on Jun 15, 2023
Dear James,Thank you for your rating and for taking the time to share your feedback. We are glad you enjoyed your most recent stay, highlighting our colleagues and culinary offers. We hope to welcome you back again soon!

8/10 Good

althea, New York

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from From your Edsa Shangri-La, Manila Family on Jun 10, 2023
Dear althea,Thank you for your rating. We are glad you enjoyed your recent stay and we look forward to welcoming you back on your next visit!

8/10 Good

Lorraine

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I booked a premier suite and paid extra for it just to have a city view but we were given a room to the very end of the hotel wing with only the view of the Shangri-la mall. Secondly, my fiancé forgot his jacket so he wrote the hotel immediately. 24 hours past, still no reply. Quite disappointed but all in all ok-ish because of decent choice of food and gym.
Stayed 5 nights in May 2023
Response from From your Edsa Shangri-La, Manila Family on May 25, 2023
Dear Lorraine,Thank you for taking the time to share your feedback and our sincere apologies that your recent experience has fallen short of expectations. Please be assured that we have communicated this accordingly so that we may be able to address your concerns. We hope we would have the opportunity to welcome you back again in a future visit.

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were awesome!
Stayed 6 nights in May 2023
Response from From your Edsa Shangri-La, Manila Family on May 24, 2023
Dear Jessica,Thank you for your rating and for taking the time to share your feedback. We are glad and truly heart-warmed that our colleagues contributed to your positive experience. We look forward to welcoming you back soon on your next visit!

4/10 Poor

Maureen

Stayed 1 night in May 2023
Response from From your Edsa Shangri-La, Manila Family on Jun 10, 2023
Dear Maureen,Thank you for your rating. We hope we would have the opportunity to welcome you again in a future visit.

10/10 Excellent

jesse

Stayed 1 night in May 2023
Response from From your Edsa Shangri-La, Manila Family on Jun 10, 2023
Dear jesse,Thank you very much for your rating and we look forward to welcoming you back soon!