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Reviews of Eurotel Las Pinas

3 out of 5
Eurotel Las Pinas
Lot 7 B Alabang-Zapote Road, Barangay Almanza, Las Pinas, Manila

Reviews

6.2
Rating 10 - Excellent. 55 out of 470 reviews" "
Rating 8 - Good. 137 out of 470 reviews" "
Rating 6 - Okay. 135 out of 470 reviews" "
Rating 4 - Poor. 70 out of 470 reviews" "
Rating 2 - Terrible. 73 out of 470 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Benjo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb experience.
Stayed 8 nights in Apr 2024

8/10 Good

Thelma

Stayed 7 nights in Feb 2024
Response from Allen on Mar 22, 2024
Dear Maam Thelma,Thank you for choosing to stay with us and for sharing your experience. We're thrilled to hear that overall, you enjoyed your time at Eurotel Las Pinas.We're particularly grateful for the 4-star rating you've awarded us, as it indicates that we were able to meet many of your expectations. We're committed to maintaining this level of service and improving wherever possible to ensure that every guest's stay is exceptional.Should you have any further comments or suggestions on how we can elevate your experience to a 5-star one, please don't hesitate to reach out. We genuinely appreciate your feedback and look forward to the opportunity to welcome you back for an even better stay in the future.Warm regards.Allen C. ValerioHotel Manager

6/10 Okay

Randy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from allen on Jan 22, 2024
Dear Sir Randy,Thank you for sharing your feedback from your recent stay with us on January 20, 2024. We appreciate your 4star rating about the cleanliness of our hotel.However, we are truly sorry to hear about the lapse in customer service you experienced. Providing excellent service is of utmost importance to us, and we regret that we fell short of your expectations in this matterThank you for bringing this to our attention. We look forward to the opportunity to welcome you back and demonstrate the high standard of service we aim to provide.Kind regards,Allen C. ValerioHotel Manager

8/10 Good

Edgardo Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Response from allen on Jan 15, 2024
DearSir Edgardo Javier,Thank you for taking the time to provide your feedback. We greatly appreciate your positive review and are delighted to hear that you experienced very good service and a comfortable stay during your time at Eurotel Las PinasReceiving a 4-star rating is a wonderful acknowledgment of our team's efforts, and we are pleased to have met your expectations. Your satisfaction is our priority, and we are grateful for your recognition of our service quality.We hope to have the pleasure of hosting you again in the future. Thank you for choosing our hotel.Best regards,Allen C. ValerioHotel Manager

8/10 Good

Kenneth

Stayed 5 nights in Dec 2023

6/10 Okay

Verified traveler

Location was excellent super near SM only draw back CABLE was DOWN ALL DAY couldn't watch anything.. only supplied little soap and shampoo.. breakfast was average...
Stayed 2 nights in Dec 2023
Response from hotel manager on Dec 26, 2023
Dear Sir/Mam'Thank you for staying with us here at Eurotel Las Pinas. Thank you for taking time to let us know your experience during your stay. We would like to apologize for the inconvenience that you experienced with the Cable connection. Rest assured that we will look into and improvements will be made. Again, thank you and hoping to welcome you again here on your next visit in the area.Best Regards'The Hotel Manager– Eurotel Las Pinas Hotel (12/26/23)

8/10 Good

Leif

Traveled with family
Liked: Cleanliness, staff & service
Just fine
Eurotel Las Pinas is a older but ok maintained hotel, service is good but the food leaves much to be desired. Bathroom is ok for the price.
Stayed 3 nights in Dec 2023
Response from hotel manager on Dec 17, 2023
Dear Ms. Leif, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been dealt with accordingly. We do hope you give us another chance as we will definitely improve our services.Sincerely,Hotel Manager-Eurotel Las Pinas Hotel (12/17/23)

10/10 Excellent

Nicole

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hehe some ghosts but it’s nice
Stayed 4 nights in Nov 2023

10/10 Excellent

Nicole

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best
Stayed 2 nights in Nov 2023
Response from hotel manager on Dec 11, 2023
Dear Ms. Nicole'Thank you for staying with us here at Eurotel Las Pinas. Thank you for taking time to let us know your experience and for giving us excellent ratings during your stay. We are glad that we met your expectations. Again, thank you and hoping to welcome you again here on your next visit in the area/Best Regards'The Hotel Manager-Eurotel Las Pinas Hotel (12/11/23)

4/10 Poor

Carlito

Stayed 1 night in Jun 2023

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities
The location is very convenient. It is right across from SM Southmall. The bathrooms are not designed well. The standard room shower area has no curtains or barrier and the floor gets flooded. The suite room bathrooms tubs are elevated and makes it difficult and unsafe to get in and out. The bathroom tubs also do not drain well and makes it difficult for guests to take showers after another person just finished taking a shower.
Stayed 14 nights in Jan 2023

6/10 Okay

Joseph

Liked: Cleanliness, staff & service
Im not comfortable to used there beds/matress.
Will the service was very good specially the people in reception. My concern is there bed was not comfortable and also the bed sheet and blanket are all old and grayish.. Towels are not good and its very old as well
Stayed 2 nights in Jan 2023
Response from Mark on Apr 26, 2023
Dear Mr. Joseph, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been dealt with accordingly. We do hope you give us another chance as we will definitely improve our services.Sincerely,Mark VillasenorHotel Manager

8/10 Good

Joseph

Stayed 2 nights in Jan 2023
Response from Marife on Jan 12, 2023
Dear Sir Joseph'Thank you for staying with us here at Eurotel Las Pinas. We are glad that we met your expectations during your stay. Again, thank you and hoping to welcome you again here on your next visit in the area.Kind Regards'

4/10 Poor

Renato

Stayed 1 night in Dec 2022

10/10 Excellent

Jofralene

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is under construction so theres a lot going on. But ill give 5stars to the staff...everyone is so friendly and nice and great customer service!!!
Stayed 18 nights in Sep 2022
Response from Marife on Oct 19, 2022
Dear Ms. Jofralene'Thank you for staying with us here at Eurotel Las Pinas. Thank you for taking time to let us know your experience and for giving us excellent ratings during your stay. We are glad to know that you enjoyed your stay here. Will surely share your feedback to our staff to inspired them to continue to do the job well done.Again, thank you and hoping to welcome you again here on your next visit in the area.Kind Regards'

8/10 Good

Verified traveler

Stayed 9 nights in Sep 2022

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Rachelle on Oct 19, 2022
Thank you for staying with us here at Eurotel Las Pinas. We would like to apologize for the inconvenience that you encountered during your stay. Rest assure that we will look it into and improvement will be made. Again, thank you and hoping to welcome you again here on your next visit in the area.Kind Regards

10/10 Excellent

Josefina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its just front the mall
Stayed 4 nights in Sep 2022
Response from Marife on Sep 17, 2022
Dear Ms. Josefina'Thank you for staying with us here at Eurotel Las Pinas.Thank you for taking time to let us know your experience and for giving us perfect rating during your stay. Again, thank you and hoping to welcome you again here on your next visit in the area.Kind Regards'

8/10 Good

Liezl

I booked this for my Dad.He stayed with a friend.They liked the location,close and convenient to SM mall.No hiccup to my knowledge with check in.Free breakfast was ok.Overall,they enjoyed their stay.
Stayed 4 nights in Aug 2022
Response from Marife on Sep 12, 2022
Dear Ms. Liezl'Thank you for staying with us here at Eurotel Las Pinas. Thank you for taking time to let us know your father experience during your stay. We are glad that we met their expectation and enjoyed their stay here.Again, thank you and hoping to welcome you again here on your next visit in the area.Kind regards'

8/10 Good

Hiezl mae

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so approachable and friendly. The lounge were always clean and my child loves to stay there. The room were worth the amount that i paid. My son enjoyed his bubble bath. Will definitely will get eurotel my next holiday again
Stayed 2 nights in Aug 2022
Response from Marife on Sep 7, 2022
Dear Ms. Hiezl Mae'Thank you for staying with us here at Eurotel Las Pinas. Thank you for taking time to let us know your experience and for giving us excellent ratings during your stay. We are glad that you enjoyed your stay here. Again, thank you and hoping to welcome you again here on your next visit in the area.Kind regards'

4/10 Poor

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most staff werefriendly but some spoke loud esp at the hallways. They themselves were noisy while on the job. Some were polite. Room service: comes on time though some who answers calls were not so friendly esp the night staff. During check out, the reception la
Stayed 2 nights in Aug 2022
Response from marife on Sep 7, 2022
Dear Ms. Maria'Thank you for staying with us here at Eurotel Las Pinas. Thank you for taking time to let us know your experience during your stay. We would like to apologize for the inconvenience that you experience during your stay. Rest assured that this will look into and improvements will be made.

10/10 Excellent

raymond c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Rey Cabunawan on Jul 26, 2022
Thank you and Stay safe

10/10 Excellent

Garfet

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Clean and comfortable, Had an issue with booking and reception resolved it for me quickly. Good location and great rainwater shower. Would stay again and happy to recommend the hotel.
Stayed 1 night in Jun 2022
Response from Rey Cabunawan on Jun 16, 2022
Thank you for your feedback. Hope to serve you again on your next visit. Stay Safe.

8/10 Good

Olive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022
Response from Rey Cabunawan on Jun 9, 2022
Thank you hope to served you again. Stay Safe

4/10 Poor

Lolita

Disliked: Staff & service, amenities, property conditions & facilities
Dirty, bed were small, no bottled water no coffee maker, no microwave, no fridge, ac was noisy, inquire about karaoke downstairs and was quoted different prce to use facility it depends on who's at the front desk, bathroom needs work water is all over the floor when showering. This hotel did meet my expectations
Stayed 6 nights in Apr 2022
Response from Rey Cabunawan on May 12, 2022
Sorry for your inconvenience. Hope to served you better on your next visit. Thank you and Stay Safe.

10/10 Excellent

Edward

Liked: Cleanliness, amenities, property conditions & facilities
Location and nice stadd
Stayed 2 nights in May 2022
Response from Rey Cabunawan on May 15, 2022
Thank you for you feedback. Hope to serve you again on your next visit.

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Customers not treated equally specially this Pandemic Situation.
Stayed 5 nights in Jan 2022
Response from Rey Cabunawan on Mar 3, 2022
Thank you for your feedback. Hope to served you better on your next visit. Stay Safe.

4/10 Poor

Reynaldo

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
You could not have food delivery. Had to depend on hotel food at which was expensive & not very good.
Stayed 10 nights in Sep 2021
Response from FFA on Nov 25, 2021
Thank you for your feedback. We are sorry for the inconvenience but as per MEMO released by the BOQ, due to pandemic concerns, ordering of food outside is temporarily not allowed to prevent cross contamination of the virus. Thank you and keep safe.

8/10 Good

Susie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well the room is comfortable to sleep ,with Television to kill your boredom,the toilet and bathroom is clean,free breakfast served in the morning is delicious with free 2 bottles of mineral water a day as a complimentary of the hotel to their client,choices of room service food delivered in the room according to their availability,.The only problem is the internet connection is very slow,access to call outside with the landline is accessible.Staff are friendly and accommodating,i highly recommend Eurotel to my friends.,i enjoyed my stay .
Stayed 5 nights in Nov 2021
Response from FFA on Nov 25, 2021
Thank you for your feedback and for staying with us. keep safe.

4/10 Poor

Veronica

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 11 nights in Aug 2021
Response from FFA on Nov 25, 2021
Thank you for staying with us. Keep safe

10/10 Excellent

Christopher

Stayed 11 nights in Jul 2021
Response from FFA on Nov 25, 2021
Thank you for staying with us. Keep safe

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
front desk personnel were very helpful, the room attendants don't want to help the guest, the floor was dirty, the shower area is too dark, one of the light bulb when you enter the room is not working, the wall has a nasty looks, smelly drains .
Stayed 9 nights in Jul 2021
Response from FFA on Nov 25, 2021
Thank you for your feedback and for staying with us. We will address this immediately. Keep safe.

6/10 Okay

Verified traveler

Business traveler
Disliked: Property conditions & facilities, room comfort
Room is not complete with utensils, fridge, glass, water heater for coffee, heater for the shower isn't working either. Ok for a short term stay, bed is okay.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021

8/10 Good

Hectorina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021

6/10 Okay

Verified traveler

Stayed 2 nights in May 2021

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
Toilet not flushing well and no hot water.
Stayed 7 nights in Mar 2021

2/10 Terrible

Verified traveler

Stayed 7 nights in Jan 2021

8/10 Good

Max

Liked: Cleanliness
Nice stay
The place is just right for the price. Clean and comfortable place. Due to Covid, the restauranr is closed.
Stayed 2 nights in Sep 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Could not connect to wifi at all from my room. The front desk agent asked where my room was located, i said in the middle but does it matter?! 😅
Stayed 4 nights in Oct 2020

8/10 Good

Verified traveler

Stayed 4 nights in Sep 2020

4/10 Poor

KHENITH

Disliked: Property conditions & facilities
Poor hotel room and services.
I understand that the ambiance of the hotel room wasnt that good because, the building is old. But atleast provide your costumer complimentary that are new, like for example the slipper your are providing were old and you can really say it was used by many costumer already, which is so unhygienic, gross.
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything it was ok specially the staff is very helpfull supervisor gerald very accomodating and intertaiment to all guess.also security guard zoel sedenio is helping us about our service car before we leave.
Stayed 10 nights in Mar 2020

8/10 Good

Daniel

Liked: Staff & service
Great location near SM South mall only issue I really had was children begging for $ and the hookers at night.
Stayed 1 night in Feb 2020

8/10 Good

Laura

Stayed 3 nights in Feb 2020
Response from The Hotel Manager on Nov 7, 2023
Dear Ms. Laura'Thank you for staying with us here at Eurotel Las Pinas. Thank you for taking time to let us know your experience and for giving us very good ratings during your stay. Thank you and hoping to welcome you again here on your next visit in the area.Best Regards'

4/10 Poor

Paul

Disliked: Cleanliness, property conditions & facilities, room comfort
Too expensive for what you get
First room had a broken safe and they did not move met rooms. The shower barely worked. The room was not maintained, no batteries and lightbulbs out. Second room had a broken shower. Overall not clean. The rooms are not similar to the picture and amenities vary room to room.
Stayed 2 nights in Feb 2020

6/10 Okay

Justin

Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Near to all shops and stores. Staff were helpful but not organized
Stayed 8 nights in Feb 2020

6/10 Okay

Verified traveler

Liked: Cleanliness
No internet in my room. Room service very slow. Could have done better
Stayed 4 nights in Jan 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jan 2020