Ratings based on 195 Verified Reviews

2.9 out of 5
59% of guests recommend
2.9 Room cleanliness
3.2 Service & staff
2.8 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, Il.

convenient for shopping and restaurants

Posted Mar 17, 2017
Been staying at this hotel for years , to wind down after a visit to relatives and Rounds of golf , before heading back to US . Love to stay here because I'm an ethnic food lover , as well as with native ones . No problem getting around to restaurants within walking distances . No worries about safety because a police station is nearby that provides assistance if warranted. As far as the hotel accommodation itself , I myself don't look for luxury rooms . I just needed a clean bed, shower, a comfy place overall to crash down . The hotel staff provides anything you need ; from comforters , weighing scale and all .... Had a not quite pleasant incident at check in, but immediately taken cared of by the Mngr on duty . That was very nice of him ..But other than that , it was a smooth sailing , until I checked out , using the hotel contracted limo/ SUV that serves their guests to wherever destinations maybe .
Comment from Hotel Management
Mar 23, 2017 by ESPERANZA, Hotel Management
Dear Sir Leo, Thank you so much for taking time to write your feedback. We are delighted that you have enjoyed your stay with us. Although, there might be minor glitches, we are grateful that this has been addressed and we thank you for your kind understanding. We do look forward to welcoming you again at Eurotel Hotel Pedro Gil. Kind regards, ESPERANZA
2 out of 5
Recommended
for Everyone
by A verified traveler

Close to me mall

Posted Mar 15, 2017
Less hassle because it's accessible to my iteninerary
4 out of 5
Recommended
for Everyone
by A verified traveler from Antipolo

accessible to transpo and food shops

Posted Feb 28, 2017
Pros: quick check-in, helpful staff
Cons: to be more thorough in cleaning the bathroom
Location: near mall and food shops, park and bay area
overall nice and comfy, helpful staff, conveniently located along major transpo and food shops
Comment from Hotel Management
Mar 2, 2017 by Esperanza, Hotel Management
Dear Ed, Thank you for taking time to write your feedback. We have taken note of your concerns and we are doing corrective action as I write this reply to you. We do hope that you will come again to visit us in the near future so you will see that your concerns has been properly addressed.
5 out of 5
Recommended
for Everyone
by A verified traveler from bacolod

Nice hotel close to mall

Posted Feb 22, 2017
Nice place and the staffs were hospitable enough to cater your basic needs
Comment from Hotel Management
Feb 25, 2017 by ESPERANZA, Hotel Management
Dear Hyato, We are glad that you have enjoyed your stay with us and find our staff hospitable. I will convey this message to them I am very sure they will be happy to hear that. We do hope to see you again at Eurotel Pedro Gil in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Hotel right across Robinsons Malate.

Posted Feb 16, 2017
Pros: I like this hotel very much since its right across the high-end mall Robinsons Galleria, and also a short walk to Baywalk, the LRT Pedro Gil.
Cons: I have no complain except the shower is a little bit cold.
Location: The hotel is right across the high end Robinsons Galleria, where I do eat my lunch or dinner. Its close to Pedro Gil LRT, and clsoe to Baywalk
I check in the next day since I stayed with my relatives once they picked me up in the airport. Checkin was fast and staff help me with my luggage. Rooms are pretty clean and they supply you with fresh towels, toothbrush, shampoo, and they also have a safety deposit box to use inside the room which is very helpful. Breakfast is served from 7am to 10pm, they offered a very generous breakfast with lots of varieties everyday, including local fruits as papaya, honeydew & pineapple; they have friend rice and dishes as well as the usual eggs, sausage. Staff are very courteous and friendly; they also supply a daily newspaper left on my window everyday. The only thing is rooms does not have a window ( if it bothers you, don't stay in this hotel), but they do have different ambient light to change the mood of the room.
Comment from Hotel Management
Feb 16, 2017 by ESPERANZA, Hotel Management
Dear Guest, Thank you so much for taking time to write your feedback. We are delighted that you have enjoyed your stay with us. I will convey your kind words to our staff. I am pretty sure that they would love to hear your favorable feedback and this will motivate them more to achieve guest satisfaction. We do hope that you will come and visit us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from caloocan philippines

Very nice hotel closed to the mall

Posted Feb 6, 2017
Pros: Very clean :)
Location: The robinson mall
We have a very good sleep,all staff are very friendly.
Comment from Hotel Management
Feb 8, 2017 by ESPERANZA, Hotel Management
Dear Maricel, Thank you for taking time to write your feedback. We are very glad that you have enjoyed your stay with us. We do hope to welcome you again at Eurotel Hotel Pedro Gil
2 out of 5
by A verified traveler from from canada

Posted Jan 27, 2017
water is leaking on the flooor from the bathtub or wherever it is coming from. toilet is old. dirty to sit on. but staff are nice and accomodating. room is comfortable and AC is perfect. just problem with bathrooms. im a clean freak i guess lol
Comment from Hotel Management
Feb 7, 2017 by ESPERANZA, Hotel Management
Dear Eliz, Please do accept my sincere apology for the inconvenience you have experienced during your stay with us. Rest assured that this might just have been a temporary problem that could've been addressed immediately. I do hope that you can come back again to see that corrective action is in place. Thank you
3 out of 5
by A verified traveler

over paid for a so so hotel..

Posted Jan 23, 2017
Pros: nothing
Cons: everything...
Room safe was no working... they knew about it when I checked in and they did not bother to mention it... room was so so, bed on this hotels are very hard... would not stay here again.. better deals and bigger deals are about in the same area..
Comment from Hotel Management
Feb 7, 2017 by Esperanza, Hotel Management
Dear Guest, I am so sorry to hear that your experience with us is not a pleasant one as we would like it to be. It is unfortunate that we were not able to fix your safe problem. We do have new safes and this has been installed in each of the rooms. We do hope that you will come back again to see that we have new safe and better rooms.
1 out of 5
by A verified traveler from san diego cal.

Unfriendly staff

Posted Jan 8, 2017
Pros: Closed to mall
Cons: Improve customer service and allowed guest for late check out. Even 30mins or 1 hour.
Location: Closed to mall and closed to casino and restaurant.
I never stay in the room for the whole night but when i came back around 10 am. i requested for late check out around 1300 if possible and they decline my request ..Very small room ,
Comment from Hotel Management
Feb 7, 2017 by ESPERANZA, Hotel Management
Dear Eric, I am so sorry to hear about your unfortunate experience with our staff. I assure you that this is an isolated case. We at Eurotel Hotel Pedro Gil do not condone such action of our staff. As I write response to you, corrective action is now in place. Please do comeback to us so you can see how your feedback has helped us improve our level of service. Looking forward to seeing you again.
1 out of 5
by Jonathan

Not recommended.

Posted Dec 28, 2016 on Hotels
Forgettable. I feel like I am.inside a room filled with stinky socks. No service at all from door person to reception.