Outdoor pool

Reviews of Fairmont Makati

5 out of 5
Fairmont Makati
1 Raffles Drive, Makati Avenue, Makati, Manila

Reviews

9.4

Exceptional

Rating 10 - Excellent. 788 out of 1001 reviews" "
Rating 8 - Good. 154 out of 1001 reviews" "
Rating 6 - Okay. 30 out of 1001 reviews" "
Rating 4 - Poor. 17 out of 1001 reviews" "
Rating 2 - Terrible. 12 out of 1001 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Norma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is ideal. The staff are very accommodating.
Stayed 9 nights in Mar 2024

10/10 Excellent

Ephraim, Anna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent 2-night stay at this hotel.All staff/personnel were so prompt with our needs.
Stayed 2 nights in Mar 2024

8/10 Good

SHIRAZ

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
property was nice and busy, freindly staff
Stayed 2 nights in Mar 2024

10/10 Excellent

Amy, Kiel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and would return for my next trip. The rooms were decent size. The hotel had great security. There was multiple malls in walking distance.
Stayed 4 nights in Feb 2024

10/10 Excellent

catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 1 night in Mar 2024

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a relaxing two days before travelling home to the USA. The area is totally walkable and the pool, gym and spa were incredible.
Stayed 2 nights in Feb 2024

10/10 Excellent

MAHMOUD, AMMAN

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 5 nights in Feb 2024

8/10 Good

Emma, Lakewood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Glorietta, Greenbelt and all the shops you can think of. Very convenient and easy to get to. Hotel is very clean and staff are friendly and accommodating. Would love to come back and recommend to friends and family.
Stayed 4 nights in Feb 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
As a frequent traveller, noted the top notch service at every touch. Highly recommended, especially the Gold floors and lounge. Very attentive and helpful.
Stayed 3 nights in Feb 2024

10/10 Excellent

edward, moorestown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed during the holidays. The hotel and staff are first rate. The location was perfect for shopping and it was easy to get around town from there. Airport was not far.
Stayed 3 nights in Dec 2023

10/10 Excellent

Kristina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely incredible stay!
Stayed 3 nights in Nov 2023

10/10 Excellent

Marilyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything.
Stayed 1 night in Feb 2024

10/10 Excellent

Nicolette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved every minute
Stayed 1 night in Feb 2024

10/10 Excellent

Stephen

Stayed 13 nights in Jan 2024

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk and all the lobby staff are very helpful and friendly. Will highly recommend to family and friends.
Stayed 3 nights in Jan 2024

8/10 Good

Ricardo, bothell

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Fairmont is a lovely hotel,staff and personnel are friendly,personable and knowledgeable. Close to restaurants and shopping centers. We stayed for 3 nights on our first week left for the islands and came back to stay for another 3 nights ,my only complaint and concern is - we were in 631 the 625 consecutively , When you come out of the elevator on the 6th floor the intense musty / moldy odor hits you . Smells sour and tried to cover it up with some fragrance that makes the whole place smell bad . The second time we came back ,our room 625 is also musty /moldy smell . Pls .fix the issue . Thank you .
Stayed 3 nights in Jan 2024
Response from Levy Manahan, Guest Experience Manager on Feb 5, 2024
Dear Ricardo,Thank you for taking the time to leave a review regarding your recent stay at Fairmont Makati.As a Fairmont Hotel, we understand and greatly appreciate the value of customer satisfaction. Thus, we are delighted to hear that you mostly enjoyed your stay, but are equally disappointed to learn that you were otherwise put off by odors in the vicinity of and in your room. This is not the experience we would have wanted you to have, nor the standards we hold ourselves to. Please accept our sincere apologies for the inconvenience and discomfort caused, and rest assured that your feedback has been duly noted and discussed with the Housekeeping team in an effort to avoid similar incidents in the future.Once again, thank you very much for sharing your experience with us. Fairmont Makati remains committed to service excellence and customer satisfaction, and as such, we hope to have the sincere pleasure of welcoming you back for a more pleasant and memorable stay in the future.

10/10 Excellent

suvit

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and hotel were amazing
Stayed 2 nights in Jan 2024

10/10 Excellent

Ricardo, bothell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel are friendly,professional . Hotel is clean and breakfast buffet had a lot of delicious choices .
Stayed 2 nights in Jan 2024

10/10 Excellent

Elizabeth, San Francisco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Staff very friendly
Stayed 2 nights in Jan 2024

10/10 Excellent

Mary Grace

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Checkin was initially slow as there were only two staff and queue was getting longer until addl staff came in and got called to check in desk with JC Cuevas and he was very pleasant, accommodating and helpful, quickly checked and had the room ready right away; he even assisted me to the lift
Stayed 1 night in Jan 2024

10/10 Excellent

Alex

Stayed 3 nights in Jan 2024

10/10 Excellent

VIOLETA

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great check in process. All staff are kind, nice, willing to help anytime (they expect a tip or course, which all guest should do), the service and hospitality is just top notch overall. Hotel still got the luxurious feel but definitely had seen its better days. Need some updating in rooms and common areas. Carpeting is nearing its lifetime end as well. Pool is nice but small and cold. Great underground access to Landmark which is connected either to Greenbelt on left or Glorietta on right. So if shopping and dining is part of your itinerary, this hotel can be a good option.
Stayed 3 nights in Dec 2023

10/10 Excellent

Ma Loila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to go around Makati especially the Greenbelt & Glorietta areas. Trip to/ from the airport is quick via Expressway.
Stayed 2 nights in Dec 2023

10/10 Excellent

Janet

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the details
Stayed 1 night in Jan 2024

10/10 Excellent

Francisca

Stayed 2 nights in Jan 2024

10/10 Excellent

Mary Ann

Stayed 1 night in Jan 2024

8/10 Good

Dorothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location and staff are excellent. Breakfast service is great. Car pick-up/drop off waiting area is cramped. Lobby for fairmont guests are small and actually a cafe instead of where guests can comfortably wait. Laundry service is priced by pieces and unreasonably expensive.
Stayed 7 nights in Dec 2023
Response from Levy Manahan, Fairmont Makati on Jan 19, 2024
Dear Dorothy,Thank you for taking the time to leave us a review regarding your recent stay at Fairmont Makati.We are delighted to hear that you enjoyed the service of our colleagues, as well as our breakfast and the location of our property. However, we are similarly disappointed to learn that you were not as satisfied with the space of our lobby and our laundry service. As a hotel that greatly values customer satisfaction, yours is of utmost importance to us. Please rest assured that your feedback has been duly noted and will be taken up with our leaders and concerned departments for discussion and any corrective measures.Once again, thank you for sharing your experience with us. We at Fairmont Makati hope that, despite the somewhat less than satisfactory stay you had with us initially, we may have the pleasure of welcoming you back to our hotel for a more pleasant stay.Respectfully,Levy ManahanGuest Experience Manager

10/10 Excellent

Arbee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter was the one I booked it for . She was so pleased and told me all about her experience. I’m so glad I booked Fairmont for my beloved girl. ♥️
Stayed 2 nights in Dec 2023

10/10 Excellent

Rocel, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Samuel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Quiet, safe and convenient property right next to Greenbelt. Having stayed at various Fairmont properties around the world, this one unfortunately didn’t meet our expectations. Front desk staff were not friendly and our room had an issue with the emergency light and would not shut off all night which impacted our sleep. Very good dining options and Grab-friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Roderico

Stayed 4 nights in Dec 2023

8/10 Good

Frederick

Liked: Cleanliness, staff & service, amenities
Toilet didn't flush consistently first day. Notified front desk and they fixed issue but toilet still ran water from tank to bowl for awhile after each flush.
Stayed 4 nights in Oct 2023

10/10 Excellent

Dennis

Stayed 11 nights in Dec 2023

10/10 Excellent

KADIAN

Stayed 3 nights in Oct 2023

10/10 Excellent

Pablo Benvenuto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Romeo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect! Staff members were incredible! The property’s proximity to everything was imcomparable. The room was spacious and very well appointed. Highly recommended!
Stayed 2 nights in Dec 2023

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Nov 2023

10/10 Excellent

Cecilia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel’s location was very convinient…walkable to dining and shopping and a chapel right in the middle of all the hassles of the Christmas season…. All the staff were courteous, always with a smile .. The hotel and its amenities were wonderful….the fresh and calming scent in the hallways is a plus… Will highly recommend this hotel….
Stayed 3 nights in Nov 2023

10/10 Excellent

Rodolfo

Stayed 3 nights in Nov 2023

10/10 Excellent

Siddhartha

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious accommodations. Staff is very attentive and helpful
Stayed 3 nights in Nov 2023

10/10 Excellent

Maria Guia, Kirkland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay! 👍👍👍
Stayed 1 night in Nov 2023

10/10 Excellent

Ramesh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Turning moments into memories have been fairmont core mission. Service was fantastic, staff very courageous and security been outmost important.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jo-an

Stayed 2 nights in Nov 2023

10/10 Excellent

Orapan

Great service
Stayed 2 nights in Oct 2023

10/10 Excellent

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities
Great location , relaxing and very quiet ! Staff is a plus! Everyone is extremely nice , professional and kind
Stayed 7 nights in Oct 2023

10/10 Excellent

Jamie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
great gym
Stayed 1 night in Oct 2023

10/10 Excellent

Evan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay,friendly accommodating staff,shops close for shopping,got upgraded which was much appreciated,would love to stay there again in the future
Stayed 2 nights in Oct 2023

10/10 Excellent

PATRICIA ANGELA, Ashburn

Stayed 4 nights in Oct 2023

10/10 Excellent

Rowell

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly & helpful staff.
Stayed 2 nights in Oct 2023