Ratings based on 170 Verified Reviews

3.9 out of 5
83% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from shanghsi, china

Outdated but clean and huge

Posted Feb 3, 2017
My family stayed here for 4 nights. We had a huge 2 bedroom unit. There was so much space for my kids to run around in. Both bedrooms had its own bathroom which was nice. Theater bedroom ensuite was huge. There was a whirlpool tub, closets, double dinks and shower. The rooms are really dated but everything was clean. Toiletries were replenished daily. Breakfast was mediocre. Food always ran out and the creamer for coffee was always empty. The pool and children's play area were both old and desperately needs an upgrade. Location of hotel is about a 15-20 mins to green belt. Overall, we had a gray stay and would stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tampa, FL

Overall it's a good place to stay.

Posted Jan 4, 2017
Pros: Friendly and helpful staffs.
Cons: The hotel should keep up with the maintenance of the rooms.
Location: Location is something to get use too. But the shuttle is good to use to go to the nearby malls.
The room is great, the staffs are very friendly and helpful. My daughters loves the breakfast buffet. Jeff, the waiters and cooks are doing a great job on this restaurant. Only issues we have is walking around the neighborhood, it is something to get use too, first time my wife and daughters had seen extreme poverty. We did have some issues in the rooms, but the staffs fixed them immediately.
Comment from Hotel Management
Jan 9, 2017 by Vivienne Betco, Director of Sales, Hotel Management
Dear jrom, Thank you for choosing our property, and for taking the time to write a review. We are very glad to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future. Yours sincerely, VB. Management
1 out of 5
by A verified traveler from Australia

Old and Sad

Posted Jan 3, 2017
Don't be fooled by the photos, this place is literally falling apart, filthy and dangerous.
Comment from Hotel Management
Jan 9, 2017 by Vivienne Betco, Director of Sales, Hotel Management
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff and to the building management for immediate action. Despite this, we hope to see you again in the future. Yours sincerely, VB, Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel in a good part of Makati

Posted Jan 1, 2017
Great room and staff. Pool and gym area however are a little old. I hear they will be renovated shortly
Comment from Hotel Management
Jan 9, 2017 by Vivienne Betco, Director of Sales, Hotel Management
Dear Anonymous, Thank you for your review and for choosing our property. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Yours sincerely, VB, Management
2 out of 5
by A verified traveler from NAIROBI, KENYA

ITS A SO SO HOTEL

Posted Dec 19, 2016
Pros: NOTHING
Cons: EVERYTHING
Location: ITS IS IN MAKATI AND MAKATI IS CITY CENTER CLOSE TO MANY OF THE MALL IN MANILA
I STAYED IN FRASER KAULALUMPUR EXPECTED SAME IN MANILA BUT DISAPPOINTED STAFF ARE NOT BAD BUT THE HOTEL AND FACILITIES NOT UPTO THE MARK
Comment from Hotel Management
Dec 28, 2016 by Vivienne Betco, Director of Sales, Hotel Management
Dear BODDU, Thank you for taking the time to write a review about our property. Your comments are highly appreciated. The rooms are currently undergoing improvements to ensure guest's satisfaction. We hope to see you again in the future. Yours sincerely, VB, Management
4 out of 5
by A verified traveler

convenient appartment

Posted Nov 16, 2016 on Hotels
stop over
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Dear Anonymous, Thank you for taking time to write a review about our property. We hope to see you soon! Yours sincerely, VB,Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Friendly staff, spacious rooms, good location

Posted Nov 12, 2016
Pros: The friendly concierge and reception staff
Cons: The breakfast hall is on floor 31 and not spacious... might be better located at ground or first floor
Location: The location is excellent ,,, in Makati not far from a nice public garden and malls.
Friendly staff, spacious rooms, good location and the breakfast was excellent. A nicer breakfast hall would improve matters, but this is not very important, given the excellent service I received at the hotel
Comment from Hotel Management
Nov 16, 2016 by Vivienne Betco, Director of Sales, Hotel Management
Dear Anonymous, Thank you for your kind review! We truly appreciate your kind words about our staff, location and rooms. We hope to welcome you back to the hotel soon! Yours sincerely, VB, Management
4 out of 5
by A verified traveler

Big room, great location, business and shopping

Posted Oct 27, 2016 on Hotels
Big room with everything you need. The room smelled like smoke eventhough we requested for a non-smoking room. Only gave a set of toiletries that didn't even have a toothbrush. Housekeeping was happy to add another but still, shouldn't have needed to ask. Room was for 2 guests. Room even had another room but was locked. Room had washing machine and dryer! Got charged P20 for a local call! If I'd have known, I should've just called through my mobile phone. Would've been cheaper. They let me print some paperwork I needed so that was an added bonus.
Comment from Hotel Management
Nov 16, 2016 by General Manager, Hotel Management
Dear Anonymous, We appreciate you taking the time to provide us with feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that these concerns have been passed on to the management. We look forward to seeing you again! Yours sincerely, VB, Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 22, 2016 on Orbitz
A great hotel in perfect location Central of makati
Comment from Hotel Management
Oct 25, 2016 by VB, Management, Hotel Management
Dear Anonymous, Thank you for your positive review about or property. We look forward to welcoming you back in the future. Yours sincerely,
2 out of 5
by A verified traveler

Disappointing Amenities and room cleanliness

Posted Oct 16, 2016
Room was filthy and poorly equipped. Limited dishware. No ice in bin or ice trays. Smelled badly of cigarette smoke.
Comment from Hotel Management
Oct 25, 2016 by VB, Management, Hotel Management
Dear Anonymous, Thank you for taking the time to provide us with feedback of your stay. We are very sorry to hear that we did not meet your expectations. Your comments are highly appreciated and we'll be discussed with the management team for improvement. We look forward to seeing you again. Yours sincerely,