Ratings based on 224 Verified Reviews

3.5 out of 5
82% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Norfolk , Virginia

Very unsat & Never coming back to Elan Hotel!!!!!

Posted Apr 30, 2017
They Show their restaurant in the web but they don't service if you don't request! That will be add serv pay, this should be standard to advertise to Expedia cause on the previous experience I had was enjoyable that's why I love Expedia!!!! They also ask for deposit that's additional add serv pay at the same token I understand the check in and check out policy but they charge you add serv pay !!!!!You end up paying more than saving on your trip!!!!!!
Comment from Hotel Management
May 8, 2017 by GREENHILLS ELAN HOTEL, Hotel Management
Dear Valued Guest, Thank you for writing us your feedback. We do understand that you weren't entirely satisfied during your stay with us but your comments are important to us and we consider it as a valuable factor towards improving our services. However, we would like to inform you that it was posted in Expedia's site that we require a Php 2,000.00 incidental deposit which is refundable upon check-out.With regards to our Restaurant, our Cafe operates during 6:00 am to 2:00 pm as of this present time as we are having an on-going renovations in our Kitchen Area. The management would like to apologize for any inconveniences. Rest assure that these untoward incidents are not reflective of the high standard of service that we pride ourselves with and we hope that you will grant us another chance to provide you the best service in the future. -The Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice location

Posted Mar 13, 2017
It was nice. And, it was convenient. The ACs were noisy though.
Comment from Hotel Management
Apr 10, 2017 by GREENHILLS ELAN HOTEL, Hotel Management
Dearest Guest, Greetings! Thank you for choosing Greenhills Elan Hotel Modern! Thank you for your positive 4 star rating, We're happy that we were able to provide you with a good service. Rest assure that we will continue to provide quality service to all our guests in order to make each stay more comfortable and memorable. We look forward to welcoming you again here at Greenhills Elan Hotel Modern. -The Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

nice hotel walking distance to shops,restaurants

Posted Mar 5, 2017
Pros: Very friendly helpful staff
Cons: Leaking faucet
Location: Walking distance to shops, restaurants, salons, grocery. Situated in a SAFE place compared to other places in Manila.
Very friendly, helpful staff. I would certainly go back there again & recommend to friends & family. Reasonable rates.
Comment from Hotel Management
Mar 10, 2017 by GREENHILLS ELAN HOTEL, Hotel Management
Dear Mr./Ms.Lauren, Greetings! Thank you for choosing Greenhills Elan Hotel Modern! Thank you for your positive 4 star review and for commending our staff, we are happy yo know that you enjoyed your stay. We are grateful for the encouraging comments during your stay with us. We're happy that we were able to provide you with a good service. Please note that your comments are shared with all the managers and staff. Rest assure that we will continue to provide quality service to all our guests in order to make each stay more comfortable and memorable. We look forward to welcoming you again here at Greenhills Elan Hotel Modern. -The Management
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Great location, missing key amenities.

Posted Mar 1, 2017
Pluses: The hotel is conveniently located across the street from Green Hills Shopping Center and just down the street from a 7/11. The room is large and the staff I encountered were all very polite and helpful. Minuses: The room was missing some what I thought should be essential items; namely soap and shampoo. The air con units can get noisy when running. Bring a pair of ear plugs if you are a light sleeper. Pro tip: There are a lot of dishonest taxi drivers in Manila. Fare from NAIA to hotel should be no more than 450 pesos. Be careful and haggle accordingly.
Comment from Hotel Management
Mar 10, 2017 by GREENHILLS ELAN HOTEL, Hotel Management
Dear Mr.Rudy, Greetings from Greenhills Elan Hotel Modern! We are grateful for your feedback. We do understand that you weren't entirely satisfied during your stay with us but your comments are important to us and we consider it as a valuable factor towards improving our services. The management would like to apologize for any Rest assure that these untoward incidents are not reflective of the high standard of service that we pride ourselves with and we hope that you will grant us another chance to provide you the best service in the future. The Management
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, Ca.

Good Location And Friendly Staff

Posted Feb 26, 2017
Pros: Friendly staff. Security. Location.
Cons: Well it's not really new so I guess it's alright.
Location: Everything you need is near this hotel, restaurants, Spas, Malls and coffee shopsm you name it, it;s there.
I lie that this hotel is near everything you need in a hotel. The mall, restaurants, nearby cities, entertainment and all that you need in a city. Friendly and helpful staff.
Comment from Hotel Management
Mar 1, 2017 by GREENHILLS ELAN HOTEL, Hotel Management
Dear Mr./Ms. Tom, Greetings! Thank you for choosing Greenhills Elan Hotel Modern! Thank you for your positive 4 star review and we are happy yo know that you enjoyed your stay. We are grateful for the encouraging comments during your stay with us. We're happy that we were able to provide you with a good service. Please note that your comments are shared with all the managers and staff. Rest assure that we will continue to provide quality service to all our guests in order to make each stay more comfortable and memorable.
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas,Nevada

Nice hotel near to everything

Posted Feb 23, 2017 on Orbitz
Pros: Near to everything .
Cons: Décor, bath room.
Location: Restaurants, shops, movie house,
The staff are very warm and friendly. The air condition is not properly working we often call for the maintenance.
Comment from Hotel Management
Mar 1, 2017 by GREENHILLS ELAN HOTEL, Hotel Management
Dear Mr./Ms. N.L. Santos, Greetings! Thank you for choosing Greenhills Elan Hotel Modern! Thank you for your positive 4 star review and we are happy yo know that you enjoyed your stay. We are grateful for the encouraging comments during your stay with us. We're happy that we were able to provide you with a good service. Please note that your comments are shared with all the managers and staff. Rest assure that we will continue to provide quality service to all our guests in order to make each stay more comfortable and memorable. -The Management
4 out of 5
by dwight

Posted Feb 21, 2017 on Hotels
Comment from Hotel Management
Mar 1, 2017 by General Manager, Hotel Management
Dear Mr. Dwight, We appreciate that you've given us 4 star in your review. We hope to hear review or suggestions to you in your next stay. Thank you very much. -The Management
3 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Excellent value, safe, comfortable

Posted Feb 20, 2017 on Orbitz
Pros: As detailed above
Cons: Food at the buffet...Even local foods are of poor quality (meats, fish) and not cooked in a palatable manner...a change of chef and recipes needed.
Location: Excellent location. Plenty of entertainment, and a lot of FUN....Easily accessible transportation for a host of shopping malls and tourists spots.
The location is excellent, busy but not noisy, safe, near shopping malls, restaurants, service companies, public transportation, and fair distance to airport and other shopping malls and tourists spots around Manila and other major cities. Food at the buffet is quite disappointing...usually cheap quality and not appetizing. Acceptable to many......But next time, I would prefer to choose the lower rate (but same) room WITHOUT breakfast, and just spend the difference (about P300-P400 or US$6 to US$8) for breakfast the many restaurants within a block or two that are open at 6 AM -7 AM. The staff, from the doormen, guards, front desk personnel, including the managers, to the room and restaurant attendants, are most accommodating and very pleasant. They are excellent. Overall, I would rate Greenhills Elan 3.5 to 4.
Comment from Hotel Management
Mar 1, 2017 by GREENHILLS ELAN HOTEL, Hotel Management
Dear Mr./Ms.Scalpelpen, Greetings from Greenhills Elan Hotel Modern! We are grateful for your feedback. We do understand that you weren't entirely satisfied during your stay with us but your comments are important to us and we consider it as a valuable factor towards improving our services. On behalf of the team, I would like to offer my sincere apologies for the inconvenience you experienced during your stay. Please know that I have forwarded your concerns with every department involved and re-training of staffs will be considered to avoid recurrence of this situation. Rest assure that these untoward incidents are not reflective of the high standard of service that we pride ourselves with and we hope that you will grant us another chance to provide you the best service in the future. The Management
4 out of 5
Recommended
for Everyone
by A verified traveler from sydney,australia

Perfect location close to shops n chapel

Posted Feb 13, 2017
Pros: Fair pricing, helpful staff, proximity to all amenities.
Cons: Microwave and safe custody in all d rooms comparable to hotels abroad.
Location: Perfect location for shopping, chapel and eating ...everything.
Could be scary crossing the streets but hotel security quick n courteous to help out. There was no deposit safe in our room.
Comment from Hotel Management
Feb 18, 2017 by GREENHILLS ELAN HOTEL, Hotel Management
Dear Ms. Claire, Greetings! Thank you for choosing Greenhills Elan Hotel Modern! We are grateful for the encouraging comments during your stay with us. We are happy to know that you enjoyed your stay at our hotel and that we were able to provide you with a good service. Please note that your comments are shared with all the managers and staff. Rest assure that we will continue to provide quality service to all our guests in order to make each stay more comfortable and memorable. We look forward to welcoming you again here at Greenhills Elan Hotel Modern. -The Management
4 out of 5
Recommended
for Everyone
by A verified traveler from san francisco, ca

Strategically located close to restaurants & shops

Posted Feb 11, 2017
Great shopping & enjoyed eating at nice and affordable restaurants.
Comment from Hotel Management
Feb 18, 2017 by GREENHILLS ELAN HOTEL, Hotel Management
Dear Mr./Ms. Junior B., Greetings! Thank you for choosing Greenhills Elan Hotel Modern! We are grateful for the encouraging comments during your stay with us. We are happy to know that you enjoyed your stay at our hotel and that we were able to provide you with a good service. Please note that your comments are shared with all the managers and staff. Rest assure that we will continue to provide quality service to all our guests in order to make each stay more comfortable and memorable. We look forward to welcoming you again here at Greenhills Elan Hotel Modern. -The Management