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Reviews of Herald Suites

3 out of 5
Herald Suites
2168 Don Chino Roces Avenue, Makati, Manila

Reviews

7.4

Good

Rating 10 - Excellent. 54 out of 293 reviews" "
Rating 8 - Good. 125 out of 293 reviews" "
Rating 6 - Okay. 88 out of 293 reviews" "
Rating 4 - Poor. 18 out of 293 reviews" "
Rating 2 - Terrible. 8 out of 293 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

6.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Maybel on Nov 28, 2023
Greetings from Herald Suites Hotels! Thank you for staying with us and leaving us with positive feedback. Your feedback is greatly appreciated. We look forward to welcoming you again. Stay safe!

6/10 Okay

Boris

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ok for 1 night stay
Nice staff despite poor conditions and cleanliness.
Stayed 4 nights in Oct 2023
Response from Maybel on Oct 23, 2023
Greetings from Herald Suites Hotels! Thank you for staying with us and leaving us feedback regarding your stay. As for your concerns, while our teams are doing their best to assist you and make you comfortable during your stay, our apologies if this still did not match your expectations. Rest assured that this will be escalated to the proper department involved. You may want to check out our other Herald hotels in the area. Stay safe!

10/10 Excellent

Noralyn

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff friendly and good services
Stayed 7 nights in Oct 2023
Response from Maybel on Oct 17, 2023
Greetings from Herald Suites Hotels! Thank you for staying with us and leaving us with positive feedback. Your feedback is greatly appreciated. We look forward to welcoming you again. Stay safe!

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Te facility and the things in the room was too old and was messy, broken.
Stayed 2 nights in Jul 2023
Response from Maybel on Aug 15, 2023
Greetings from Herald Suites Hotels! Thank you for leaving us feedback regarding your stay. These are very specific. Anyway, we understand your frustration and we would like to apologize if you have experienced any inconveniences during your stay. Rest assured that we will take note and escalate your other feedback to the proper departments involved. Moving forward, we are glad that you appreciate our hotel, staff, and room amenities. We are hoping you will still consider any of our Herald Suites Hotels as your hotel in the future. Again, thank you, and have a nice day!

10/10 Excellent

Neil

Stayed 1 night in Jun 2023
Response from Zelle on Jul 5, 2023
Thank you for your feedback.

6/10 Okay

Koichi

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2023
Response from Zelle on May 19, 2023
Thank you for staying in Herald Suites! We hope you have enjoyed your stay.

6/10 Okay

Rosita

Stayed 3 nights in Oct 2022

8/10 Good

june

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Dated
Stayed 1 night in Oct 2022
Response from Zelle on Nov 2, 2022
Thank you for your feedback.

10/10 Excellent

Arlene, La Mirada

Stayed 2 nights in May 2022

8/10 Good

Pushkar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2020
Response from Zelle on Mar 2, 2020
Thank you for staying with us. We highly appreciate your positive review of our hotel. We look forward to welcoming you again. Have a nice day!

8/10 Good

Mohammed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 2 nights in Feb 2020
Response from Zelle on Feb 28, 2020
Thank you for staying with us. We highly appreciate your positive review of our hotel. We look forward to welcoming you again. Have a nice day!

10/10 Excellent

Jane, Perth, Australia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and comfortable room only disappointment was that Little Tokyo, across the road, has changed but now we discovered Herald Suites instead
Stayed 1 night in Jan 2020
Response from Zelle on Jan 21, 2020
Thank you for staying with us. We highly appreciate your positive review of our hotel. We look forward to welcoming you again. Have a nice day!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The service was excellent. There were a few minor problems with the room, which management said they would take care of right away.
Stayed 1 night in Nov 2019
Response from Zelle on Dec 23, 2019
Thank you for staying with us. We highly appreciate your positive review of our hotel. We look forward to welcoming you again. Have a nice day!

4/10 Poor

Verified traveler

Traveled with family
Herard
Just ok
Stayed 1 night in Nov 2019
Response from Zelle on Nov 19, 2019
Thank you for staying with us. We highly appreciate your positive review of our hotel. We look forward to welcoming you again. Have a nice day!

8/10 Good

MT, QC

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the place and the room. Especially the bath room for a clean set up. As improvement, hopefully more choices on the menus for drinks and meal.
Stayed 1 night in Nov 2019
Response from Zelle on Nov 7, 2019
Thank you for staying with us. We highly appreciate your positive review of our hotel. Rest assured your concern for more choices of meals will be reviewed carefully. We look forward to welcoming you again. Have a nice day!

8/10 Good

Hampaslupa, Davao

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I like generally the staff except for the waitress who was coughing all the time. I like the general feel of the hotel. The smell is very nice. I just happen to stay in this hotel several times but I think it has been 3 times already I experienced stuck bath drain cover. The levers dont work. The breakfast was good and Hotsamama Japanese restaurant was fantastic. Great choices and reasonable price.
Stayed 1 night in Sep 2019
Response from Zelle on Sep 23, 2019
Thank you for staying with us. We highly appreciate your positive review of our hotel. Regarding your concerns, please accept our sincerest apologies for the inconveniences during your stay. Rest assured we will do our best to come up with a solution on this. In the future, kindly advise the front office team of your concerns right away so we can assist you easily. Still, we look forward to welcoming you again. Have a nice day!

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
reasonable price
Stayed 1 night in Feb 2019
Response from Brends on Feb 24, 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Behrouz

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a pleasant stay
Room was very smelly, no hand towel, very old and very small bathroom, building was very old. Except for teh restaurentg that was reasonably ok with good food, nothing else was of expectation
Stayed 1 night in Jan 2019
Response from Zelle on Jan 19, 2019
Dear Guest, Greetings from Herald Suites! Our apologies that you have experienced this during your stay with us. Can you help us address your concern properly, by allowing us to know your name? Please know that on our end, we would also like to double check with the persons-in-charge on this matter. Rest assured that with your help, we will do our best so we can improve the quality of our room accommodation experience and setup next time. Thank you very much!

8/10 Good

Verified traveler

Stayed 4 nights in Oct 2018
Response from Zelle on Dec 3, 2018
Thank you for booking with us! We want to let you know that we appreciate your response.

6/10 Okay

Verified traveler

Liked: Staff & service

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Extremely disappointed the hotel itself is lovely but when I had to cancel due to a serious problem they would not give me any money back no refund and I have stayed at this hotel and rented more than one room on numerous occasions again very disappointed in Herald Suites

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Good location and great service
Location is great with many good restaurants and shopping center within short walking distance. Service is good and staff are friendly. Air con is noisy and requires upgrading.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

michael, jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel
I enjoyed this lovely little hotel. The only thing I did not like was expedia said unlimited wifi when it's not true. They said expedia can't change it. I don't know. The wifi is free up to so many bits unless u pay 100 pesos a day then u get all u want so that was ok with me. Breakfast was very good except for the choice of bread. No sweet pastry, bummer. Still a very nice place to stay. Would stay there again !!!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old and tired, nice staff but hotel is very dated
Nice staff but a very old and dated hotel with very poor facilities. Old aircon unit was incredibly loud and made sleep impossible!

8/10 Good

Claude, Fort McMurray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nov 2014 trip
I liked this place . A nice hotel the included breakfast is very good . Very friendly staff and helpful staff

8/10 Good

Boni, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable stat
This is the place to go for a comfortable stay. Close to the shops. Transport was easy, literally at your doorstep.

6/10 Okay

Ligaya, seattle

Disliked: Cleanliness, property conditions & facilities, room comfort
Hard to locate and the room need updating badly.
Oh the bad side: Took a an hour for our driver to find. When we finaly found it facility, we are all yired and just want to relax in our room right away my husband and I noticed the awful smells. I looked around and noticed the flooring was rotten from the bathroom door to all the way around the closets. I wanted to ask them to have different room but hubby is too tired to bother.On the good side: the staff are friendly,especialy their doorman.

4/10 Poor

Eddie, Singapore

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Surrounding limited good shopping
could see some better surrounding. Nothing much to add.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Munchkin, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place,I will be back again soon.
I like this place, very clean and great staff.

2/10 Terrible

Sar, Dubai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
I will never go back to this hotel! Room is dirty, full of cockroaches!, bathroom is the worse i've seen. staying here is a nightmare!

8/10 Good

Graham, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight stop in Manila
We needed an overnight stop in Manila after travelling there from one of the outlying islands before catching our international flight the following morning. The hotel is not far from the airport and is in the japanese sector of Makate thus giving lots of choices of japanese restaurants all within walking distance of the hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most everything is ok
food was fare, the hotel staff was very good to us we would stay there again. our 4 nights stay through expedia the price was right otherwise the cost is too much booking through herald itself.

4/10 Poor

Cliffy, singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
old rather than charming
More a really dated property than a historic charming one. Was put in the old wing. I knew the moment I open the door I will be changing hotel. Found 2 cockroach in the bathroom. Switched to the new wing on day 2. An improvement over the old Wing esp in the bathroom. Day 3, I still switched to a better property. If it is a 3 star property, think of it as a 30-50yr old 3 star property. By international standards it must be at best a 2.5 star. Service at front desk was good.

8/10 Good

peter, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get a map!
Lovely hotel and friendly staff, however, taxi drivers rarely know this place! My advice is to have a map/know what is close by! Our driver spent 20mins driving around trying to find it.

8/10 Good

cordelion

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Ron V, WashingtonDC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location,location, location. The hotel is great but its location is not so great I like the staff from the main desk to the housekeeper- all accomodating and considerate. I could come back there in the future.

6/10 Okay

Verified traveler

Liked: Staff & service
Good for Japanese
It is beneficial for Japanese as Japanese Manila Sinbun and Japanese breakfast are available every day.

8/10 Good

TeacherOnTheGo

Liked: Cleanliness, staff & service, room comfort
Hidden treasure in Makati
Upon arrival, I was greeted by name. The staff was welcoming and our room was great. They thought my friend and I were a couple when we booked, so when we showed up, they quickly found a different room to accommodate us. Breakfast is included and was delicious. There is a large variety of items to choose from on the menu. It is not continental or buffet, but much better food than you usually find on those. The staff helped us arrange day tours, always hailed us taxis when needed, and provided general tips on restaurants, shopping, etc. Every single staff member was above and beyond friendly and helpful!! The ONLY downside is the internet connection. My iPad wouldn't connect at all, and my friend's computer had limited access. There is a business center, but it is only one computer in the lobby. It is not private for skype, etc. Other than the internet issue, I would stay here again!

8/10 Good

MHB

Liked: Cleanliness, staff & service, room comfort
Good Location
Pros - Good value, central location, good made-to-order breakfast. Cons - Rooms need a facelift Tip: Ask for a room that's away from a busy street. I was awakened early in the morning by traffic noise.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty sweet
I have nothing but good things to say about this place. The service was great and the decor was unique and a lot of fun. Room 705 is magical.

10/10 Excellent

Novie Mae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service. comfortable room.
I read in other reviews that this hotel was "dated." For me, that is a good thing. I liked the old furniture. Modern is over rated.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant stay, friendly staff
I had a very pleasant stay. The staff was friendly and cheerful. I was given a warm welcome, a fruit juice to drink and a towel to freshen my face while they were filling my forms for me. The suite was huge and comfortable compared to what I was expecting and the breakfast was delicious. The only negative points I could find: Internet stopped working after an hour but I guess and I couldn't find how to turn off that light in the dresser. But I still think the hotel deserves a 5.

6/10 Okay

????

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The indoor air conditioner was very noisy. There is a feeling of cleanliness in the room, but there is a musty smell inside. Is it because of the air conditioner?
Stayed 3 nights in Mar 2024

8/10 Good

YUICHI

Stayed 2 nights in Feb 2024

8/10 Good

MASAHIRO

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
良いところ 日本語を話すスタッフがいる 日本食が周りにあり、とにかく豊富に食べれる 日本のコンビニと、ほぼ同じ物が売っている 高速道路の出入り口に近い 部屋は狭いが合格点
Stayed 1 night in Feb 2024

8/10 Good

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

TAKASHI

Traveled with group
Liked: Cleanliness, staff & service, amenities
エアコンの音がうるさかった。スタッフの対応は素晴らしく良かった。
Stayed 2 nights in Feb 2024