Ratings based on 50 Verified Reviews

3.3 out of 5
68% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.0 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Cheltenham UK

Hotel was fine but dodgy area

Posted May 24, 2015
We only stayed in Manila for 1 night to break up the journey returning to the UK. If you absolutely have to stay in Manila this hotel is fine and does the job. Pro's: - We stayed on 3rd floor - couldn't hear any outside noise - good night sleep. - 2 min walk to Robinson shopping mall for last minute shopping and plenty of eating options - Quite close to airport - about 1/2 hr without traffic. - Reasonably priced. Cons: - Small but functional rooms - not suitable for more than 1 or 2 nights stay - Area didn't feel very safe - sign on reception saying 'please deposit firearms'! But to be honest I'm not convinced there is any part of this city that is. I'm being VERY restrained with my choice of wording - this is the most vile, dirty, seedy City I have ever visited and I consider myself well travelled. AVOID if possible. Shame this place has now formed part of our memory of the Philippines. The only place that felt safe was the mall - probably because it had metal scanners as you entered.
4 out of 5
Recommended
for Everyone
by A verified traveler from sweden

Close to shopping mall and restaurants

Posted Feb 25, 2015
I am comfortable withe the hotel and the staffs are very helpful and polite
4 out of 5
Recommended
for Everyone
by A verified traveler from sweden

Nice hotel close to Robinson mall

Posted Dec 11, 2014
A very pleasant and clean hotel with helpful staffs.its so close to Robinson shopping mall with lots of restaurants. I would definitely recommend this hotel.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Cebu, Cebu City, Philippines

Neat clean place to stay in Manila on business

Posted Sep 6, 2014
Pros: Neat clean and inexpensive. Close to my destination
Cons: The neighborhood
Location: us embassy, Roberson mall
Checked in at 9:00PM notice4d the hotel had been remodeled, checked out a 6:00 Am the next morning. The staff was polite and helpful.
4 out of 5
Recommended
for Everyone
by Victor from Vancouver, Canada

Good quality, reasonable value.

Posted Jun 16, 2014
Pros: Best location in Malate. Safety deposit boxes in lobby are an excellent safety feature!
Cons: Wifi access for all rooms. Free wifi provided is in no need of improvement.
Location: This location is close to Robinson's Mall. Close to the Zoo. Close to the seawall to enjoy walks and views along the sea.
Some rooms, like mine, had no wifi access. Good restaurant. All staff pleasant. Very close to Robinson's Mall where there is great selection in foods and goods, everything you need.
Comment from Hotel Management
Feb 7, 2015 by Ellies, Hotel Management
Thank you for the good comments you have shared with us with regards to the staff, restaurant and our location. As for the Wi-Fi, we are sorry if you have difficulty with the connection. This has been taken necessary action so as to prevent inconvenience for happening again. Thank you and we look forward to see you again!
2 out of 5
by jorie from USA

No costumer services

Posted Jun 2, 2014
May 30,2014 room 222 I called @ 10:30 night about the noise every 10 minute it's whole night and nobody care to check about it. No costumer services.
Comment from Hotel Management
Feb 7, 2015 by Ellies, Hotel Management
First of all, we are really sorry for any inconvenience during your stay with us. We are not sure if you are referring to the renovation at the hotel because we ensure that any it should happen during daytime only. As for the service, we are saddened that no one has assisted you but nevertheless, this will not happen again as we have made the necessary action on this matter already. Thank you for staying with us and hope that you will consider us again.
4 out of 5
Recommended
for Business Travelers
by Harry from Cebu city, Philippines

Inexpensive and clear, staff is helpful

Posted Mar 5, 2014
Pros: Inexpensive clean and good staff
Location: Location is near Robensons Mall but tyhe neighborhood is a little red light like
Inexpensive and clear, staff is helpful, seedy neighborhood.
Comment from Hotel Management
Sep 13, 2014 by Ellies, Hotel Management
We happy to know that you have enjoyed your stay with us. Rest assured that we will carry the goals of our 'I-Care' program as 'we care' for every guests. We hope that you will be back again soon. Thank you.
2 out of 5
Recommended
for Everyone
by travel agent from p

Good Front Desk staff but not facility

Posted Feb 12, 2014
The front desk is very accomodating but construction on the same floor or next door to a paid room is so bad you get out of your room fresh and you walk to the hallway with all dust and construction workers
Comment from Hotel Management
Aug 23, 2014 by Ellies, Hotel Management
First, we would like to thank you for your recent stay in Hostel 1632. Second, apologize for the inconvenience that have caused to you by the on-going renovation in the hostel premise. We understand your concern about this, however, we always ensure that our guests are being informed by our front desk officer which regards to the construction that is happening as part of our 'I-Care' program. We hope that you will see us again on your visit.
1 out of 5
by alan

At this is time 11/22/13 Hostel 1632

Posted Nov 29, 2013
Is undergoing major renovation . In the USA this hotel would not be allowed to be open for business during this sort of renovation.. IT is impossible to sleep , every morning (7days a week) at 9 am the construction workers woke me up with there machines and tools.. The rooms that are done , are nice , but like I said you cant sleep , there working doing major renovation , not just a little paint here and there but taking walls ,cabinets etc out and reinstalling them. I was really disappointed and had I not prepaid in full on the internet. I would have left after the first night.\
Comment from Hotel Management
Aug 2, 2014 by Ellies, Hotel Management
We are saddened by the unacceptable experience you have encountered during your stay with us. As we want to provide a better accommodation to our valued guests like you, you are right that renovation is happening in our property. We sincerely apologize for this occurrence. We hope that you would give us a chance to be of service to you again.
4 out of 5
Recommended
for Everyone
by cate from philippines

clean and accesible

Posted Nov 10, 2013
Pros: cleanliness and style
Cons: add a phone please
Location: near embassy and beach
very affordable , clean and the design of the room is advanced
Comment from Hotel Management
Aug 2, 2014 by Ellies, Hotel Management
The high rating and kind words are very inspiring. We will constantly ensure that we are offering the best deal and right ambiance. Thank you very much and see you again!