Ratings based on 1,109 Verified Reviews

4.1 out of 5
85% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful views

Posted Jul 9, 2017
Aquarium in the room was excellent, smoking area was a bit far, no tub and didn't like the sink, area around the bed was a bit tight. Overall a very good experience with an excellent view of the bay from the exterior bar where the smoking area is.
Comment from Hotel Management
Jul 10, 2017 by Mark, Hotel Management
Dear Valued Guest, Greetings! Thank you for this positive feedback. Hotel H2O will continue to maintain the quality of its products and services that we provide to our dear clients. Regards, Hotel H2O Team
4 out of 5
Recommended
for Everyone
by A verified traveler from PH

Posted Jul 6, 2017
It has been a great birthday staycation. But there are just a little points to improve on. Like managing of queues at the front desk, check facilities in each room if functioning well, buffet set up and guest relations, and most esp. the aura of the spa section and pool area. It should be more relaxing area for guests . But overall, it was a great new experience even though it's within the busy area of Manila not to mention the theme park is a bonus.
Comment from Hotel Management
Jul 10, 2017 by Mark, Hotel Management
Dear Valued Guest, Greetings! Your feedback is very important to us. Rest assured that your concern will be cascaded and discussed with our Operations Team. Regards, Mark
2 out of 5
Recommended
for Everyone
by A verified traveler

It was nice because it was in ocean park

Posted Jun 9, 2017
it was nice because of the park, we practically see the sea lion show on our hotel window. The staff was nice and helpful, also the waiter in the restaurant was all nice and accommodating .
Comment from Hotel Management
Jun 10, 2017 by Mark, Hotel Management
Dear Valued Guest, Greetings! Your feedback is very important to us. Rest assured that your concern will be cascaded and discussed with our Operations Team. Regards, Hotel H2O Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 7, 2017
very nice hotel , my kids loved the aquarium room.
Comment from Hotel Management
Jun 16, 2017 by Mark, Hotel Management
Dear Valued Guest, Greetings! Thank you for this positive feedback. Hotel H2O will continue to maintain the quality of its products and services that we provide to our dear clients. Regards, Hotel H2O Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Texaa

One of the best in Manila

Posted Jun 4, 2017
This is not the first time that I have stayed at this hotel. My family likes it and plans to stay here again. It is close to attractions and restaurants. In fact there are eating areas within the hotel. Entertainment is close with theboceanarium in practically the same building. Other than the crowd during week ends this is a nice place to stay, eat, relax, and be entertained. Highly recommended.
Comment from Hotel Management
Jun 5, 2017 by Mark, Hotel Management
Dear Valued Guest, Greetings! Thank you for this positive feedback. H2O will continue maintaining the quality of its products and services that we provide to our dear clients. Regards, Hotel H2O Team
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles,ca

Nice hotel very secured and it has everything .

Posted Jun 1, 2017
It was a very nice experience at the beginning i thought I will not like it because the hotel entrance is far from the concierge and it's the same entrance from there ocean park but after my first night I was very happy and by the way I stayed there for 2 weeks and I have observed a lot there staff are all very nice especially GILLA ,she is the receptionist from the time i check in and check out super nice young lady I'm hoping that she will still be there when i comeback next year.
Comment from Hotel Management
Jun 5, 2017 by Mark, Hotel Management
Dear Valued Guest, Greetings! Thank you for this positive feedback. H2O will continue maintaining the quality of its products and services that we provide to our dear clients. Regards, Hotel H2O Team
5 out of 5
Recommended
for Everyone
by A verified traveler from B

Great hotel on the ocean with view

Posted May 28, 2017
Staff was very friendly. Lots to do including mini sea world attractions. Rooms are clean and great condition. Comfortable beds. One of a kind aquarium room. Last night staff upgrade my fiancé and I Bay view jacuzzi suite for our wedding. Couldn't have asked for more!! Thank you.
Comment from Hotel Management
May 30, 2017 by Mark, Hotel Management
Dear Valued Guest, Greetings! Thank you for this positive feedback. H2O will continue maintaining the quality of its products and services that we provide to our dear clients. Regards, Hotel H2O Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Amazed

Posted May 24, 2017
Excellent hospitality and accommodation and a beautiful, comfortable and clean room. I arrived very early and the staff gladly stored my bags and made a room available several hours early. I was treated with the highest respect but, more importantly, so was my Filipino fiance. The room was beautiful and the in-wall aquarium was spectacular. The bed was comfortable, the towels and linens were very fresh. I couldn't ask for more and I can't wait to go back. Highly recommended.
Comment from Hotel Management
May 30, 2017 by Mark, Hotel Management
Dear Valued Guest, Greetings! Thank you for this positive feedback. H2O will continue maintaining the quality of its products and services that we provide to our dear clients. Regards, Hotel H2O Team
2 out of 5
by A verified traveler from Europe

How racist staff ruined my stay..

Posted May 24, 2017
Pros: it is not a place I will ever stay again
Cons: The professionalism of the staff and a complains department that actively wants to provide a service and elevate the standing of the establishment
May a receptionist supervisor, handled my complain of someone ringing my door bell at 04: 30 in the morning,,,I did not give her all the information as I was hoping she would actually do something.. I was fobbed off with we will look into it,,, $ hours later nothing , so I returned not added that I saw the culprit and it was a member of her staff,,and that if she and her hotel really wanted to do something they could just look at the floor CCTV for that time ,,,Now I was told two hours later upon again returning for some update that it was a member of cleaning staff mistaking the room, AT 04:30 ah ha ha SO then I added okay so what was the excuse for the other three nights in my four night stay? May the head receptionist said nothing so I informed her I was checking out... I do not think any need ask me if I would recommend this hotel ..they the hotel have still not apologised or suggested some disciplinary action or recompense.... What a shower. Professionalism has a long way to go or maybe the fact I was non white made giving me the service I paid for not valued... I think the later.. Glenford DInnal-Allen PhD
Comment from Hotel Management
May 30, 2017 by Mark, Hotel Management
Dear Valued Guest, Greetings! Your feedback is very important to us. Rest assured that your concern will be cascaded and discussed with our Operations Team. Regards, Hotel H2O Team
3 out of 5
by A verified traveler

Posted May 23, 2017
The facilities needed to be upgrade. The hotel smells like an old house.
Comment from Hotel Management
May 30, 2017 by Mark, Hotel Management
Dear Valued Guest, Greetings! Your feedback is very important to us. Rest assured that your concern will be cascaded and discussed with our Operations Team. Regards, Hotel H2O Team