Non disclosure of Intercontinenal Hotel was closin
Posted Dec 29, 2015
Hotel closing end of the year, Dec.31,2015,wasn't disclosed when we booked the reservations or we would've booked elsewhere , it's a nightmare from day 2 of our stay , hotel's understaff, spoke to Manager & stated the truth of guests staying as much as 8-10 people in one room...it's horrible to say the least . Manager couldn't give us back credit for our stay because we booked it through expedia here in the U.S. Called expedia & emailed , no solution at this point as we're back in Boston Ma U.S.
It's very frustrating & unprofessional , unacceptable to say the least.