Posted Jan 19, 2016 on Hotels
Had to change room 3 times. First room, the key did not work and there was a terrible squeeking sound coming from the toilet. Aside from this the sofa smell liked someone just puked on it. 2nd room very untidy and hair stands all over the sofa and had a very wierd smell. 3rd room was a loft type, problem with this, there was no electricity and still not well kept. All the rooms have no sound proofing, a mere sneeze can probably resonate to every unit on the floor. One of the elevator is broken. Imagine going up and down just to complain. The walls on the hallway were full of cracks and was just patched up. The whole place was like an old condo that was turned into a hotel but was not managed properly. Did not end up staying here at Lancaster, had to forfeit the payment. Only good side is that the staff were very accommodating but they can't do anything because the problem is the establishment itself. Really disappointing.