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Reviews of Las Palmas Hotel de Manila

3 out of 5
Las Palmas Hotel de Manila
1616 A Mabini St., Malate, Manila, Manila

Reviews

6.8
Rating 10 - Excellent. 28 out of 178 reviews" "
Rating 8 - Good. 50 out of 178 reviews" "
Rating 6 - Okay. 59 out of 178 reviews" "
Rating 4 - Poor. 34 out of 178 reviews" "
Rating 2 - Terrible. 7 out of 178 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

John

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Teresita

Stayed 2 nights in Jul 2023

4/10 Poor

Gustavo

Stayed 1 night in Jul 2023

10/10 Excellent

Urbana

Stayed 1 night in Apr 2023

8/10 Good

Kimura

10/10 Excellent

Ramirlito, bay point

Stayed 2 nights in Aug 2022

4/10 Poor

Brian

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
5:30 am and room next door finally quiet. Slamming doors & loud conversations all night. Awful. Room itself was fine. Floor was dirty though. Definitely needed mopping.
Stayed 1 night in Apr 2022

8/10 Good

Michael

Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Sep 2019
Response from Marie on Sep 24, 2019
Dear Ma’am/ Sir, Thank you for your review and for choosing our hotel. We’re happy that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel. See you soon.

10/10 Excellent

Angelita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Amazing
Stayed 5 nights in Jun 2019
Response from Mitch on Jun 23, 2019
Dear Ma’am/ Sir, Thank you for your review and for choosing our hotel. We’re happy that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel. See you soon.

10/10 Excellent

fritz, iloilo city

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
when im in manila.. i make sure that las palmas is my home to be.. every month i stayed here.. worthot of money, and so clean and good facilities
Stayed 1 night in Jun 2019
Response from Jessa on Jun 20, 2019
Dear Ma’am/ Sir, Thank you for your review and for choosing our hotel. We’re happy that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel. See you soon.

6/10 Okay

Joseph

Not impressed
Stayed 1 night in May 2019
Response from Mitch on May 30, 2019
On behalf of Las Palmas Hotel de Manila , we would like to offer our sincerest apologies for the inconvenience that you experience during your stay with us. We will forward your concern to our upper management to prevent/ avoid the issue you experience. Thank you and hope to see you again soon.

6/10 Okay

Verified traveler

Traveled with partner
Not much to tell. Have to improve a lot slow service
Stayed 2 nights in Apr 2019
Response from Jessa on May 23, 2019
Thank you for your feedback. We’re sorry that you experience that kind of situation during your stay with us. Please allow us to apologize for what happened. We’d like to hear more about your specific concern/ situation and make things right. If you wouldn’t mind giving us a feedback by approaching our Front Office Staff to assist you further. We look forward to hearing from you. Have a nice day!

6/10 Okay

Lorna

Stayed 1 night in May 2019
Response from Jessa on May 23, 2019
Dear Ma’am/ Sir, Thank you for staying with us again. We appreciate your loyalty and your continue trusting in our hotel. Rest assured that we will do everything it takes to make us deserving in your loyalty.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Close to everything like shopping mall and extra. For me the only thing that missing is COFFEE in the room..I know they have room service and they are close till 11 pm but, for some of us travelers we don’t live her and most of the time we woke up early in the morning and some of us need coffee as soon as we woke up like me. Every is great and hopefully someday they will put coffee inside the room.
Stayed 2 nights in Apr 2019
Response from Mitch on May 8, 2019
Dear Mam/Sir, Thank you for taking time to write a review regarding your experience with our property. We would like to extend our apologies concerning all the issues that you faced. We try to maintain the highest standards of service; we hope you will give us opportunity to correct things. We will forward your concern to our management to prevent/ avoid the issue you experience. Thank you and hope to see you again soon.

10/10 Excellent

Elna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Nice friendly good service would recommend
Stayed 1 night in Apr 2019
Response from Mitch on May 1, 2019
Dear Mam/Sir, We’re glad that you enjoyed your stay with us here at Las Palmas Hotel de Manila. We hope to see you soon and let us know when you’re coming so we can reserve a room for you. Again thank you and Have a wonderful day!

10/10 Excellent

Verified traveler

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love the place
Stayed 2 nights in Mar 2019
Response from Cristine on Apr 12, 2019
Dear Ma’am/ Sir, Thank you for your review and for choosing our hotel. We’re happy that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel. See you soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Hotel is in good location right next to big shopping center, Manila Bay and Casino Filipino is right across the street.
Stayed 6 nights in Oct 2018
Response from Jessa on Nov 4, 2018
Dear Guest, Thank you for your review, we are happy having you in our hotel and we hope to see you again. :)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Mitch on Sep 20, 2018
Dear Sir/Madam, We’re glad that you enjoyed your stay with us here at Las Palmas Hotel de Manila. We hope to see you soon and let us know when you’re coming so we can reserve a room for you. Again thank you and Have a wonderful day!

8/10 Good

MELVIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2018
Response from Jessa on Mar 15, 2018
We’re glad that you enjoyed your stay with us here at Las Palmas Hotel. We hope to see you soon and let us know when you’re coming so we can reserve a room for you. Again thank you and Have a wonderful day!

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good hotel at a good location
Stayed 1 night in Nov 2017
Response from Jessa on Feb 1, 2018
Dear Ma’am/ Sir, Thank you for your review and for choosing our hotel. We’re happy that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel. See you soon

6/10 Okay

Mois, Philippines

Liked: Cleanliness, staff & service, room comfort
Great location but ...
Practical choice if you plan to stay in Manila. The hotel is very near a mall and several restaurants. However, it is not advisable to bring a vehicle for they have very limited parking space at the back of the hotel. The hotel, too, needs some sprucing up. The bathroom fixtures need some renovation. The room, though, is clean with a comfortable bed and pillows. The staff are hospitable and attentive.
Stayed 2 nights in Sep 2017
Response from Xanthe on Dec 8, 2018
Dear Guest, Thank you for your review, we are happy having you in our hotel and we hope to see you again. :)

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home!
The staff are always wonderful, helpful, and friendly.
Stayed 2 nights in Sep 2017
Response from Xanthe on Dec 8, 2018
Dear Guest, Thank you for your review, we are happy having you in our hotel and we hope to see you again. :)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one night in manila
great
Response from Xanthe on Dec 8, 2018
Dear Guest, Thank you for your review, we are happy having you in our hotel and we hope to see you again. :)

6/10 Okay

Peter N

Disliked: Cleanliness, room comfort
Not to recommend.
Room had a window leading to a wall of next building 1.5 m away. Room was very dark. Even with all lights on you could not read a newspaper. Internet only in the lobby. In the bathroom only a small soap. Shampoo container in shower was empty. Leftovers in refrigerator of other customers. Definately not to recommend. Overpriced for the room.
Response from Xanthe on Dec 8, 2018
Dear Sir/Madam, Thank you for taking time to write a review regarding your experience with our property. We would like to extend our apologies concerning all the issues that you faced. We try to maintain the highest standards of service. We hope you will give us opportunity to correct things. Thank you and hope to see you again.

6/10 Okay

Malcolmgeo, Leeds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Busy area
The road outside was being resurfaced as I arrived, but the staff had done all they could to make it accessible, pretty standard city center hotel, location is OK, bay 2 blocks away, good eating and shopping close by too. Some 'services' offered in the streets close by more tailored to the male traveler.

4/10 Poor

James, Taiwan

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Location is good
Load is under construction . Breakfast no change.TV not clear.

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for shopping and public transport if re
Ther was no problems encountered with our second stay at this hotel.. great experience all round
Response from Xanthe on Dec 8, 2018
Dear Guest, Thank you for your review, we are happy having you in our hotel and we hope to see you again. :)

6/10 Okay

Ingar

Disliked: Cleanliness, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, we were noisy guests but no complaints made to us. :)
Response from Xanthe on Dec 8, 2018
Dear Guest, Thank you for your review, we are happy having you in our hotel and we hope to see you again. :)

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Good and safe.
Good but roaches in the room.

8/10 Good

REV. GRAHAM, Tagbilaran City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
reasonable price and quite comfortable
Our stay was quick but comfortable and resteul.

6/10 Okay

Adelina, Maryland

Liked: Staff & service
Close to embassy, shopping and restaurants.
My reservation did not say anything about hotel deposit so when asked at front check in I was shocked! Didn't have shampoos in the room nor hair dyer you have to ask for all that. Room air conditioner is window unit so it was noisy but I didn't complain because it did the job made our room cool!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Nice Hotel
Good hotel for the price. Staff were very helpful and accommodating.

10/10 Excellent

Vance, S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice family hotel on Makati close to Robinsons sup
Great place to stay child friendly good location close to Robinsons Mall

4/10 Poor

anthony

Disliked: Property conditions & facilities, room comfort
No toothbrush, small room,

8/10 Good

Boots, Glendale,California

Liked: Cleanliness, staff & service, room comfort
Walking distance to the mall- everything is there!
It's always a thrill to be in Manila- Las Palmas makes it all the more better because it is so close to everything- mall, restaurants along Roxas Blvd- we walked to Aristocrat, my fav eating place since childhood..

10/10 Excellent

Florisita, Davao City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
So relaxing, safe, and comfortable.

10/10 Excellent

PETER

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

MYRNA, HONG KONG KOWLOON

Liked: Staff & service
For the price you pay fair enough.
I like the place, though its old Hotel but clean, 5 min. walk to Robenson Mall, and accessable to where i am going around the City of Manila. The Staff is helpful too.

6/10 Okay

Verified traveler

Liked: Staff & service
las palmas
good location, near casino, mall.

6/10 Okay

Jeffrey, USA

Liked: Cleanliness, staff & service, room comfort
Nice
Very nice hotel for the price.

8/10 Good

Brian wants to go

Liked: Cleanliness, staff & service
Comfortable stay
It was a good place to stay for the price.. nice room and good service from the staff.

6/10 Okay

Verified traveler

LAS PALMAS, MALATE
GOOD LOCATION. GOOD VALUE. NO IN ROOM SAFE.

6/10 Okay

Verified traveler

Disliked: Room comfort
Number of stars does not really matter
I used this Hotel because our Medical mission crew used it in the beginning. We arrived and identified that we are part of the Medical Mission group. We were arranging for our transfer to the airport and the receptionist did not accommodate us because it's time for her to leave and to just talk to the hotel's main desk. We left message that if the group arrives, we want to leave with them. The following day, they are so happy to inform us that other missioners left at 7am and left us. The shower does not drain well. The outside appearance is very nice but maintenance is poor. For the price I paid I'd rather stay in La Isabella.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

WARANO

Disliked: Cleanliness, room comfort
Manila stop over
very small rooms , not too clean , too noicy , if friends stay Need to be extra, Restaurant too expensive and not good Foods , better eat at out side.

10/10 Excellent

am peter, toronto, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable close to amenities
It is relaxing experience and comfortable. A place in the heart of manila.

8/10 Good

Salvatore, Tucson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel.
Good deal for price and convenient to Robinsons Mall.

8/10 Good

Boots, Glendale,CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice-near the mall..
I like staying at Las Palmas because it 's near everything-the makl, restaurants..very convenient, you can just walk your way around..it's a safe area, police officers are nearby..: