Ratings based on 217 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Luxury hotel well-located in Makati

Posted Jan 24, 2016
Cons: Only flaw to my stay: one day I came back from sightseeing at 3:30, and the room hadn't been made up yet. The attendant showed up shortly thereafter.
Friendly staff; at check-in was offered the option to upgrade to a horizon club room. I'm glad I did, my room was on a high floor and the club room lounge was a great place to have breakfast (order the Eggs Benedict!)
3 out of 5
by A verified traveler from ct u.s.a

stayed at this hotel 5 times 😍😊😐😕😟

Posted Jan 17, 2016
Pros: the gym and location.
Cons: Price,price,price ! service in food and a larger menu.
Location: no complains
the wife and i have stayed at this hotel 5 times and this will be the last time. as one enters the hotel its very secure and located in one of the best places to have a hotel. easy walking to the malls banks and so on. as you enter the hotel you see a lot of BLING as one should for a 5star rating, the staff is there to help you with everything. most everything you need is at this hotel. BUT at a BIG PRICE. let me tell you some of the good things about this hotel. food 24 hr a day. the gym is excelent, people are friendly, pool is clean,band every night or orchestra, food is very good but limited. let me tell you of some of the cons the hotel is very over priced and thats everything if money means nothing to you than this is the place for you but for the people that are not wasteful this might not be the place to stay. i had 6 guest and the wife and i sat down to eat lunch this is what happend. the food came out one dish at a time not hot and we could'nt eat together. one was eating pancit while others not eating at all just waiting for food and i dont mean a short amount of time. and the 3 and 4 year kids were drinking orange juice in a very small glass about 2 inchs of juice which is ok but i was billed $8 us money for each glass.after spending never less than $100 for 2 people on a meal the juice took me over the top. this beats the $10 soda at yanka stadium i did say something but it was like pulling teeth. 2 batterys AA $ 8.50 we all know things are high priced but they
5 out of 5
Recommended
for Everyone
by A verified traveler

I love the view

Posted Jan 3, 2016
I love the room service. The food during the new year's eve was served immediately. The staff were very accommodating.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Seattle

Definitely 5 star worthy

Posted Nov 9, 2015
Pros: buffet breakfast is amazing
Cons: older building, but well maintained
Location: malls...
older building but very well maintained. great restaurants, pool, gym, spa and convenient central location
4 out of 5
Recommended
for Business Travelers
by A verified traveler

NICE AND BEAUTIFUL! HOTEL~ BEST LOCATION!

Posted Oct 13, 2015 on Hotels
GOOD... PERPECT ^^
5 out of 5
Recommended
for Families
by hassan

Posted Oct 10, 2015 on Hotels
It is excellent hotel but they should have middle east food for breakfast
5 out of 5
Recommended
for Business Travelers
by A verified traveler

best hotel in Makati

Posted Sep 28, 2015 on Hotels
excellent hotel with a relaxation and outstanding services
4 out of 5
Recommended
for Families
by mohammed from Saudia

ممتاز

Posted Sep 27, 2015 on Hotels
تجربه ممتازة والمولات بجوار الفندق
5 out of 5
Recommended
for Families
by A verified traveler from Tokyo

Posted Sep 15, 2015
コンシェルジュにフィリピン国内への配送手続きをお願いしましたが、とても丁寧で迅速な対応をしていただき、先方にも喜ばれました
5 out of 5
Recommended
for Couples
by Anthony Paul from California

Momentous stay in Shangri La Makati

Posted Sep 9, 2015 on Hotels
Excellent hotel staff. From the moment we checked in. Forgot the name that checked us in but she upgraded us to Club Horizon for a minimal fee. I would like to commend the following staff: Gab Krishnan of the lobby, Cecille Dela Llana Manager of Sage Bar, Shane Morales of the Spa for outstanding help in making our stay in Shang memorable. Will be back next year for sure.