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Reviews of Manila Grand Opera Hotel

3 out of 5
Manila Grand Opera Hotel
925 Doroteo Jose St. cor Rizal Ave., Sta Cruz, Manila, Manila

Reviews

7.0

Good

Rating 10 - Excellent. 44 out of 212 reviews" "
Rating 8 - Good. 71 out of 212 reviews" "
Rating 6 - Okay. 50 out of 212 reviews" "
Rating 4 - Poor. 32 out of 212 reviews" "
Rating 2 - Terrible. 15 out of 212 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Bliss

Liked: Cleanliness, staff & service
Staff are corteous and approachable as well
Stayed 5 nights in Mar 2024
Response from Jaz on Mar 23, 2024
Hello Bliss, We're glad to hear that you found our staff courteous and approachable. We're committed to improving to ensure a better experience for all our guests.

8/10 Good

Lourdes

Friendly and helpful staff, but food during breakfast need varieties of selection
Stayed 3 nights in Mar 2024
Response from Reservation Staff on Mar 9, 2024
Hi Ms. Lourdes, It's great to hear that you found the staff friendly and helpful. Your feedback about the breakfast selection is valuable; offering a wider variety of options could enhance the overall dining experience for guests. You might consider sharing your suggestions with the hotel management for considerations.

10/10 Excellent

Ericellen

Stayed 1 night in Feb 2024

10/10 Excellent

Darryl

Good value motel. Staff very friendly and helpful. Very clean. Swimming pool very good. No complaints whatsoever
Stayed 1 night in Jan 2024
Response from Jaz on Mar 8, 2024
Hi Darryl, your kind words warm our hearts! We're delighted you had a great time at our hotel. Looking forward to accommodating you again soon.

4/10 Poor

David, Oshkosh

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It was ok . I stayed there in the past and it was a much better experience. This time around the shower head didn’t work properly because it was broken.
Stayed 1 night in Dec 2023
Response from Jaz on Mar 8, 2024
Hi David! Your feedback is vital in helping us make positive changes, and we appreciate your patience and understanding. We hope to have the opportunity to welcome you back and offer you an improved and delightful experience.Thank you again for bringing your concern regarding the shower head to our attention, and we look forward to the opportunity to make it right.

10/10 Excellent

EDMUND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jaz on Mar 8, 2024
Hi Edmund, thank you for giving us perfect rate. We hope on seeing you again.

10/10 Excellent

Emebeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to walk around Manila.staff are nice
Stayed 3 nights in Dec 2023

4/10 Poor

JAMES, THOMASTOWN

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very dirty, small rooms, lift too busy, breakfast not much options, noisy, rooms stinks. Only thing good is staff is very friendly
Stayed 3 nights in Nov 2023

2/10 Terrible

Alexander

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 27 nights in Nov 2023

10/10 Excellent

JEANETE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

RAFEEQ

Liked: Cleanliness, staff & service, property conditions & facilities
I AM HAPPY BEAUTIFUL HOTEL
Stayed 4 nights in Oct 2023

10/10 Excellent

Norhayna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

madel

Stayed 1 night in Oct 2023

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
For the location in Manila, this is a nicer hotel than you expect. Room was on the small side with just a small window not over looking much. But the room was nice and clean. Bed was comfortable. Refrigerator was a little dingy but no biggie. Bathroom clean with a shower that was ok. Dinning had good food. Breakfast was not bad.
Stayed 3 nights in Oct 2023

8/10 Good

Laurie Nae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Buffet breakfast is very good . Best breakfast in any hotel. Rooms are newly renovated, very very clean and modern. Large flat screen TV. Swimming pool . Casino on the premises. LRT station is connected to the hotel . Friendly staff throughout the entire hotel.
Stayed 3 nights in Sep 2023
Response from Daryl on Sep 25, 2023
Thank you very much for giving us a feedback on your stay at our hotel. We appreciate the rating you gave. We are glad to know you had a good time. We hope to make it much better on your next visit. Best regards and have a nice day.

4/10 Poor

Ebonee

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I really wanted to like this property but found it hard on a daily to do that! Very few staff members were helpful or nice. The front desk and mister donuts were the absolute worst. No communication you need front desk to reset your pass to actually get into your room. Wifi pass lasts about 24 hours then expires o you need a new one and a pass to use the pool. All would have been ok if someone had actually told me this. Not one member did. Then to make it worse I actually reset my room pass to get access thinking it was a fault when it is part of their normal process. So I didn’t find out till the 3rd day that it needs to be done daily. I asked for cocktails and it came with no alcohol which by the way would be otherwise called a mocktail…. And then they had pina colada on the menu but had no clue how to make one. Complete waste of money. The pol has mould around the tiles at the steps. The plant boxes are literally weeds. Just very run down. So many people standing around but not a lot cleaning. Has major potential this hotel but feel management is lacking, Pros Elevator staff were awesome. The security guards at the door were so very nice.
Stayed 3 nights in Aug 2023
Response from tal on Aug 28, 2023
Hi,We are sorry to know of the dissatisfaction you had at the hotel. Thank you for letting us know and for giving us a chance to look into matters and make room for improvements. We do hope to make things much better for your next stay. Thank you and have a nice day.

8/10 Good

Francisco, Los Angeles

Stayed 2 nights in Jul 2023
Response from Daryl on Aug 13, 2023
Good day, Sir/Madam! Thank you very much for giving us a review on your stay at the hotel. May we ask what specific areas we can improve on? Thank you for giving us an opportunity to look into these things and make room for some improvements. Have a pleasant day. Best regards.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good
Stayed 2 nights in Apr 2023
Response from Daryl on May 9, 2023
Good day, Sir/Madam! Thank you very much for giving us a review on your stay at the hotel. May we ask what specific areas we can improve on? Thank you for giving us an opportunity to look into these things and make room for some improvements. Have a pleasant day. Best regards.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customer
All in all excellent service apart from the wifi which is kept on disconecting
Stayed 2 nights in Apr 2023
Response from Daryl on May 9, 2023
Good day, Sir/Madam! Thank you very much for giving us a review on your stay at the hotel. May we ask what specific areas we can improve on? Thank you for giving us an opportunity to look into these things and make room for some improvements. Have a pleasant day. Best regards.

10/10 Excellent

Emmanuel

Stayed 1 night in Mar 2023
Response from Daryl on May 9, 2023
Good day, Sir/Madam! Thank you very much for giving us a review on your stay at the hotel. May we ask what specific areas we can improve on? Thank you for giving us an opportunity to look into these things and make room for some improvements. Have a pleasant day. Best regards.

4/10 Poor

Verified traveler

Stayed 2 nights in Feb 2020
Response from Evan on Feb 22, 2020
Good day, Sir/Madam! Apologies if your expectations were not met on your stay. May we ask what areas can we improve on our service? Your feedback helps so we may be able to provide the best service we can offer. Thank you.

6/10 Okay

Verified traveler

Traveled with family
Stayed 4 nights in Feb 2020
Response from Evan on Feb 22, 2020
Good day, Sir/Madam! Thank you very much for giving us a review on your stay at the hotel. May we ask what specific areas we can improve on? Thank you for giving us an opportunity to look into these things and make room for some improvements. Have a pleasant day. Best regards.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and good customer service. We enjoyed our stay with the hotel. We absolutely recommend it to prospective holiday makers
Stayed 1 night in Feb 2020
Response from Evan on Feb 9, 2020
Thank you very much for giving us a feedback on your stay at our hotel. We appreciate the 4-star rating you gave. We are glad to know you had a good time. We hope to make it much better on your next visit. Best regards and have a nice day.

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Good pool. Very bad location. Didn't have a good view from our room to see. We didn't get the room we book online we when we got there. Our sink was leaking that we had a puddle. Everything that said it was free online wasn't free in person we had to pay if we wanted an extra towel or laundry or anything else. Every day we had to change the wifi password. We had a very hard time sitting everyone to sit in our tiny little room.
Stayed 9 nights in Jan 2020
Response from jen on Jan 31, 2020
Hi, Good day! It's really unfortunate that you were disappointed by the size and general layout of the rooms at our property. Sorry that you weren't satisfied. But the size of our room is designed for two occupants only, this also applies to the free amenities in the room like towel. It is also indicated in the voucher of all the inclusions that you have booked online. The rooms we offer has a breakfast and wee also offer a room without breakfast for cheaper price. Maybe you were able to book online a room without breakfast. We only receive bookings that are booked by the guests themselves. We sincerely hope you found accommodations which met your expectations on the rest of your trip.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like Nothing at all about hotel, westerners beware Nothing but rice and s—T , disorganised staff Like headless chickens 🐔
Stayed 1 night in Jan 2020
Response from Jen on Jan 25, 2020
Dear Sir/Madam, It's really unfortunate that you were disappointed with your stay in the hotel. May we know the specific reasons on why did you felt this way? So that we can improve and correct our services. We do hope to make things much better for you and our other guests. Thank you and have a nice day.

4/10 Poor

Ilocanoak, Taipei

Business traveler
Disliked: Cleanliness, staff & service
Everything is a walking distance- grocery, school, church, lrt, jeepney, etc. The staff though are not very friendly save for some elevator people. They are too strict and too suspicious. I seldom see them smile like most Filipinos or like most people in the hospitality business. Their housekeeping didn’t even bother to wash the used glass and just returned it to the rack as if it it was already clean. Towels do not feel fresh nor do they smell like fresh. Aircon is unsightly and so dirty. TV is old. Internet is slow and you need to go down every 24 hours to ask for new passwords as they won’t give it to you over the phone.
Stayed 2 nights in Jan 2020
Response from Evan on Jan 19, 2020
Sir/Madam, we are sorry to know of the dissatisfaction you had at the hotel. Thank you very much for giving us a review on your stay at the hotel and thank you for giving us an opportunity to look into these things and make room for some improvements. Have a pleasant day. Best regards.

4/10 Poor

Pamy, Parañaque

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Facilities are too basic, not for a holiday. Food was good though and the jakuzi in the pool looked interesting. Next time I will not go there for a holiday. Maybe for a business trip I would.
Stayed 1 night in Dec 2019
Response from Evan on Jan 7, 2020
Sir/Madam, we are sorry to know of the dissatisfaction you had at the hotel. Thank you for letting us know. We are also currently renovating our rooms to make your stay much better for you and our other guests. Thank you and have a nice day.

6/10 Okay

Verified traveler

Stayed 1 night in Dec 2019
Response from Jen on Dec 11, 2019
Thank you very much for giving us a feedback on your stay at our hotel. We appreciate the 3-star rating you gave us. We hope to make it much better on your next visit. Best regards and have a nice day.

6/10 Okay

Tzu Ling

Stayed 3 nights in Nov 2019

10/10 Excellent

Evangeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Been here 2nd time now, I like the location it’s very easy for me to go from point A to B. Will definitely come back and will recommend to friends.
Stayed 3 nights in Nov 2019
Response from Jen on Nov 13, 2019
Thank you for recommending the hotel and for giving the hotel an excellent rating. We are happy to know you had a good time during your stay. We hope you could visit us again soon. Have a nice day.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very polite and nice.the hotel very clean nice atmosphere.food always good..
Stayed 13 nights in Oct 2019
Response from Jen on Nov 1, 2019
Thank you very much for the 5 points high rating you gave us. It is our honor and pleasure having served you well. We are glad to know you enjoyed your stay. We hope to see you again soon. Best regards.

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities
The hotel is clean
Stayed 1 night in Oct 2019
Response from Jen on Oct 14, 2019
Thank you very much for the 5 points high rating you gave us. It is our honor and pleasure having served you well. We are glad to know you enjoyed your stay. We hope to see you again soon. Best regards.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place very clean , staff very pleasant and polite.
Stayed 5 nights in Oct 2019
Response from Evan on Oct 8, 2019
Thank you for making time to give us positive feedbacks! We hope you had a great stay at our hotel and we hope to see you again soon! Have a great day ahead!

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
historical
Stayed 1 night in Sep 2019
Response from Evan on Sep 23, 2019
We hope you had a lovely stay at our hotel. We appreciate your feedback. We hope to see you soon. Have a nice day!

8/10 Good

Verified traveler

Business traveler, Traveled with family
I like its strategic location. i dont like its parking condition.
Stayed 1 night in Sep 2019
Response from Evan on Sep 23, 2019
We hope you were satisfied with your stay and we appreciate you for giving us a feedback to further improve on our services. Have a nice day!

4/10 Poor

Beverly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will not stay here again.
Everything is in poor condition- room (old), towels (looks very used), aircon (not cool).. food was average. Will not stay here again and recommend.
Stayed 2 nights in Sep 2019
Response from evan on Sep 4, 2019
Good day, Ms. Beverly! We apologize for the experience you have had during your stay here at Manila Grand Opera Hotel. We appreciate you for taking time to make a review as this would help us improve our services and facilities. Thank you and have a nice day!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked being closer to my relatives in Tondo, Manila and what I don’t like is that their towels are old and no longer white
Stayed 4 nights in May 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was adequate, but could be better catered to non Filipinos. Service was excellent.
Stayed 4 nights in Jun 2019
Response from Evan on Jul 13, 2019
We highly appreciate your review so we can further improve on our service. We hope to see you soon!

6/10 Okay

Kawai

Stayed 6 nights in May 2019
Response from Jen on Jun 1, 2019
Thank you very much for giving us a review on your stay at the hotel. Best regards.

8/10 Good

Nerissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a pleasant stay. With so accommodating staff specially during breakfast. It’s just proper to commend Mr Rey de Guzman.
Stayed 6 nights in May 2019
Response from Jen on Jun 1, 2019
Thank you very much for the 8 points rating you gave us. It is our honor and pleasure having served you well. We are glad to know you enjoyed your stay. We hope to see you again soon. Best regards.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
I liked the location eventhough it looks like crowded busy location but what I don’t like is the food almost the same thing for the whole week on breakfast buffet and the the towels are so thin and doesn’t look white but dirty white and the blankets and most of the bed doesn’t have bed skirt
Stayed 2 nights in May 2019
Response from Jen on Jun 1, 2019
Thank you very much for giving us a review on your stay at the hotel. Thank you for giving us an opportunity to look into these things and make room for some improvements. Have a pleasant day. Best regards.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the property close to center of Manila and what I don’t like is their towels are old and no longer white colors and very thin.
Stayed 3 nights in May 2019
Response from Jen on Jun 1, 2019
Thank you very much for giving us a review on your stay at the hotel. Thank you for giving us an opportunity to look into these things and make room for some improvements. Have a pleasant day. Best regards.

4/10 Poor

Verified traveler

Traveled with family
i did not book this date, i was charged and am coming there to disscuss it when i arrive april 27, to the manager. was chaged for a room i did not even, stay there, crazy.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Traveled with group, Business traveler
Rooms are too small. Paid extra to check in earlier In the day
Stayed 2 nights in Apr 2019
Response from Reservation Staff on Apr 23, 2019
Sir/Madam, We are sorry to know of the dissatisfaction you had at the hotel. Thank you for letting us know and for giving us a chance to look into matters and make room for improvements. We do hope to make things much better for you and our other guests. Thank you and have a nice day.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
differnt part of the world but i loved it... food is good.. people are friendly...
Stayed 3 nights in Mar 2019
Response from Reservation Staff on Mar 13, 2019
Good day! We appreciate your good comment with us. We are glad that we meet your expectations. Looking forward to serve you in your future reservation here at Manila Grand Opera Hotel. Thank you!

6/10 Okay

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Jen on Mar 10, 2019
We thank you for your feedback. Hoping you will stay with us again soon. Thank you!

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It would be nice to upgrade their furnitures.
Stayed 1 night in Mar 2019
Response from Jen on Mar 10, 2019
We thank you for your feedback. Hoping you could stay with us again soon!

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Staff & service
one of the assets of this hotel is the friendliness of its staff.
Stayed 3 nights in Feb 2019
Response from Reservation Staff on Mar 5, 2019
Hi, We are glad to hear that from you. We highly appreciate your good comments to us. Looking forward in serving you again on your future bookings with us. Thank you!

10/10 Excellent

Amalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Jen on Jan 16, 2019
Thank you for your wonderful feedback. Hoping to serve you soon again.