Ratings based on 571 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Edmonton

Classic Hotel

Posted Aug 24, 2016
Pros: Everything from check in to check out.
Cons: I just had an embarassing experience with their security personnel when I was stopped from playing their old piano for no reason.
It was a great hotel in Manila. Staff were nice and pleasant. Our room was decent, clean and comfortable. We love the soft bed and pillows. Washroom was perfect. Fantastic buffet, so many choices and delicious, but a bit pricey though.
5 out of 5
by A verified traveler from 東京

クラッシックなホテル

Posted Aug 20, 2016
場所は少し離れるがサービスや快適さは快適 タクシーは捕まえづらいかも クラシカルな雰囲気は滞在だけを考えると十分満足出来る
4 out of 5
by A verified traveler from Los Angeles

Enjoyable stay

Posted Aug 19, 2016
Overall the stay was great, the only problem I had was the shower door not closing all the way, there was not enough clearance between the top of the shower door and the ceiling, it was practically scrapping it.
5 out of 5
by A verified traveler from Seattle, WA.

Every need met

Posted Aug 16, 2016
Pros: Attention to detail Comfortable/clean room Breakfast buffet Pleasant staff
Cons: Air condition elevators Replace ATM Have breakfast 'till 11:00 am
Location: Good location near U.S. embassy Mall Ocean views Restaurants! Italliani's
Was there for 7 days Everything met expectations except there was no microwave! Very hot inside elevators Breakfast buffet great! All staff fluent in English ATM was out? Traffic very bad! Security/pool great Helpful/accomadating staff
Comment from Hotel Management
Aug 18, 2016 by The Manila Hotel, Hotel Management
Greetings from The Manila Hotel, the country’s flagship hotel! Thank you for your feedback. We appreciate your kind evaluation of our services and have shared them with the rest of our team. We have taken your comments into consideration. Rest assured that appropriate actions have been undertaken. We hope to welcome you again in our storied halls. Thank you.
2 out of 5
by A verified traveler from Georgia

Rooms and bedding need immediate renovation

Posted Aug 15, 2016
I expressed my dissatisfaction with privacy of private information and asked to speak with GM. Nobody contacted me back.
Comment from Hotel Management
Aug 18, 2016 by The Manila Hotel, Hotel Management
We have received the feedback you provided as a result of your experience with our Hotel. We value your opinion on how to make your next experience with us more memorable. Comments and suggestions like yours allow us to improve our service. We also appreciate guests like you who continue to support the Grande Dame through the years. We hope to welcome you again on our storied halls. Thank you.
2 out of 5
by A verified traveler from California

Needs improvement

Posted Aug 8, 2016
Public areas are excellent. Rooms need renovation. Carpeting terrible condition. Bedding is terrible. Single bed size has no room to move. I booked 3 rooms. I asked for extra bedding supplies and I was told they don't have extra. When I talk to supervisor, I got my request. My sister in the other room ask for bedding request. She was told we reached limit of bedding supply as I have already asked for it. They require to copy private information such as passport and drivers license or they will not check you in. I asked how is my information protected for privacy of info and the front desk manager asked why was I concern? I asked to speak with GM and I will receive a call. I did not receive a call for duration of stay. Please note all other staff in rank and file position are very nice but they are just following hotel policy which is so far behind any civilized prestigious hotel
5 out of 5
by A verified traveler from canada

Five star hotel with 5 star service

Posted Aug 4, 2016
Pros: Excellent service, great breakfast selection.
From the moment we entered the hotel we were given an excellent service. Staff is very friendly and accomodating. We lost one of the keys to one of our luggages and they came up to help us break the lock. Staff really does everything to make sure their guests are happy. We requested a tour of the McArthur Suite and we were accommodated. Excellent tour. Breakfast is the best we ever had anywhere in the world. The rooms are nicely laid out, beds are very comfortable. We booked 2 rooms, they didn't have adjoining available but we were given 2 rooms next to each other. My kids loved it so much that they want to come back. I booked through Expedia for 2 rooms, 2 adults and 1 child in one room. It said breakfast is included so I assumed its for 3 people for that room. We were charged for my 9 year old daughters breakfast. Sent Expedia several emails hoping to resolve this before we check out but never received a reply from Expedia. I'm very disappointed with Expedia for not answering my emails.
1 out of 5
by A verified traveler from 東京都

老舗ホテル???

Posted Aug 2, 2016
Pros: 無し
Cons: 無し
Location: 徒歩圏内での夜店等は無い
日本語の対応は一切出来ない                                                          部屋の掃除がしていない状態で案内された                                                  食事は多国籍に対応していた                                                         
5 out of 5
by A verified traveler from Cebu City

Great Traditional Hotel

Posted Jul 31, 2016
Pros: I liked the old world charm of this hotel
Cons: Only problem encountered was the check-in where the clerk insisted on getting an Expedia hotel voucher which I did not have as not sent by Expedia.
Location: C lose to Intramuros
Enjoyed my short stay. Hotel had all the amenities I needed
5 out of 5
by A verified traveler from Österreich

Posted Jul 26, 2016
Pros: Frühstückdbuffet
Cons: Emailadressen auf der Homepage funktionieren nicht (war etwas schwierig das Hotel bezüglich Transfer zu kontaktieren)
Ausgezeichnetes Frühstück mit großer Auswahl an europäischen und asiatischen Speisen. Sehr freundliches und aufmerksames Personal. Nette Hotelbar mit guten Preisen. Flughafentransfer hat sehr gut funktioniert und war preislich in Ordnung.