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Always a pleasure. Friendly staff always accommodating.
Richard
Stayed 1 night in Apr 2024
6/10 Okay
Vincent PJ
Traveled with partner
Mar 4, 2024
Liked: Staff & service, amenities
We noticed cockroaches in the Cafe when having dinner and breakfast, around the food area. When notifying the staff they took every measure to make things right. Outside of this incident everything was fine. The staff are excellent.
Made reservations and realized within five minutes time I had put the wrong month. Tried calling Expedia they couldn’t help. Called Marriot same run around. It’s absolutely ridiculous. Nothing ethical about this company. Definitely do not recommend.
Improve to sound proof unit doors as you can hear loud noises from people walking around the hallway especially housekeeping staffs when cleaning or servicing other guest rooms.
Cecil
Stayed 1 night in Feb 2024
6/10 Okay
Marissa
Traveled with family
Jan 25, 2024
Liked: Staff & service
Disliked: Cleanliness
It could have been random but the things I listed down for improvement could change. The staff though were amazing
I was upgraded to bigger room because I’m an elite member. Unfortunately the room was further away from the connecting casino and mall the room was bigger. Unfortunately I was not able to sleep neighbors on the floor were being extra loud the bass music was coming though the walls. I don’t want to be a male Karen but from at least 2 am to 6 am loud music. I had to call the front desk. I cannot believe that with the cost of the room partying would be allowed.
Property with cockroaches in the room, moisture and humidity smell, we changed room due to moisture smell and found cockroaches in our new room. This hotel needs a major renovation! Dirty, smelly and dust everywhere. Careless staff at the front desk took my passport and never gave it back to me. I realized my passport was missing the next day when I had to take the flight.
Very convenient, great service at the front desk when I arrived, but very loud. Both in the room, could hear kids running down the hall all day and night and then when I had to check out early and still work, there was no where that was quiet. Loved the coconuts at breakfast.
Wow, what a great place to stay! Definitely going back there again soon!
James
Stayed 1 night in Aug 2023
10/10 Excellent
Alok
Aug 27, 2023
Liked: Amenities
Amazing hospitality. Great customer experience. Rooms are large and well maintained. Only one complaint, the dinner last night at the lounge was mediocre to say the least, they served frozen pizza, though in fairness they didn’t charge for it after I complained
Always a pleasant stay when at the Manila Marriott. Staff always so helpful and kind. Beautiful property with convenient dining and shopping attached to hotel.
Mary
Stayed 1 night in Jul 2023
6/10 Okay
Paul, Harrison Twp.
Traveled with family
Jul 29, 2023
Liked: Amenities
Paid for breakfast for 2 rooms ,only one was honored
Best service and staff of any Marriott I have ever stayed worldwide! (And I only stay at Marriott hotels when they are available!)
Would love if they had a complimentary airport shuttle considering the proximity to the airport - huge detractor to a wonderful hotel!
You have to wait to check in. My check in time says 3pm. They told me to wait and will let me know when the room is ready. It was past 3 pm. I had to tell the front desk this is not acceptable. Only then they speed up cleaning one of the room for me. If the check in time says 3pm, please make the room available on time.