Ratings based on 594 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
67% of guests recommend
3.3 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from asia

Close to the park

Posted Sep 27, 2016
It was located along the un avenue.there was not much to see around.
3 out of 5
by A verified traveler

조식이 좋고 편리한 위치에 있는 호텔

Posted Sep 19, 2016
Pros: 조식이 좋은 편임
Cons: 욕실 샤워기가 고정식이어서 불편했음. 와이파이가 잘 잡히지 않음
Location: 적당한 편임. 택시로 가까운 거리에 관광지 위치함.
바로 옆에 편의점이 있고, 택시로 5분만 가면 로빈슨몰 및 한국식당 등이 많은 말라떼 구 도심이 있어서 편리했음. 조식이 가격대비 괜찮았음.
Comment from Hotel Management
Sep 26, 2016 by Nicole, Hotel Management
Dear Valued Guest, Greetings from Waterfront Pavilion Hotel & Casino! Thank you for taking the time in providing your feedback and recognizing the value of our buffet breakfast. The problem on the shower temperature has been relayed to the concerned department already for apt corrective action. Please accept our sincere apologies for this incident. Rest assured that best effort will be done to avoid any recurrence. We look forward to the pleasure of having you back with us again soon!
1 out of 5
by A verified traveler

ひどい。

Posted Sep 19, 2016
予約時はキングサイズベッドでバスタブ有りと説明だったので予約しましたが。 ツインルームでシャワーしか無くて 予約時のキングサイズベッドで バスタブの付いてる部屋に変えて下さいと伝え。 変えてもらったら、ダブルサイズベッドに成っただけでバスタブは無し(涙) バスタブ有りの部屋は、スイートルームしか空いてないと言われ。 その部屋に変えるのは1泊5万円かかると言われ。 エクスペディアで見てみると、いっぱい空いているのに(涙)
Comment from Hotel Management
Sep 26, 2016 by Nicole, Hotel Management
Dear Valued Guest, Greetings from Waterfront Pavilion Hotel & Casino! Thank you for posting a review regarding your stay with us. Please accept our sincere apologies for the inconvenience this incident on your booking may have caused you. Rest assured that best effort will be done to avoid any recurrence. Thank you and we hope to welcome you again soon here at Waterfront Pavilion Hotel & Casino!
3 out of 5
by A verified traveler from 日本

立地が良く、利便性が高く眺望も良好。

Posted Sep 12, 2016
設備はやや老朽化しているが、従業員の応対は良好。朝食のバイキングもバラエティーに富んでおり、評価できる。気軽に宿泊できる。
Comment from Hotel Management
Sep 14, 2016 by Nicole, Hotel Management
Dear Valued Guest, Greetings from Waterfront Pavilion Hotel & Casino! Thank you for posting a review regarding your stay with us and for complimenting our staff, buffet breakfast and location. Our property had undergone major refurbishments in the past years till recently. May we know which specific equipment of ours do you think needs further upgrading? Thank you very much for the valuable feedback and we look forward to welcoming you again at Waterfront Pavilion Hotel & Casino!
4 out of 5
by A verified traveler from Doha

Close to the park

Posted Sep 11, 2016
Excellent job from housekeeping front office, service staff and kitchen crew The swimming pool must be changed
Comment from Hotel Management
Sep 14, 2016 by Nicole, Hotel Management
Dear Valued Guest, Greetings from Waterfront Pavilion Hotel & Casino! Thank you for taking the time to provide your wonderful feedback and recognize the value we created for you during your stay. And regarding your comment about our pool, we are pleased to announce that the pool area renovation is one of our upcoming, top priority projects and is set to push thru in the next couple of months. It would be such a pleasure to welcome you back to our new and improved hotel!
3 out of 5
by A verified traveler from 北海道

スタッフの対応が良く、カジノで退屈なし

Posted Sep 11, 2016
部屋も綺麗で、スタッフの対応もよく、ホテレの周りにレストランや病院などあり退屈しないホテルでした。ただ1つだけ、ホテルのワイファイがなかなか繋がらないのが不便でした
Comment from Hotel Management
Sep 14, 2016 by Nicole, Hotel Management
Dear Valued Guest, Greetings from Waterfront Pavilion Hotel & Casino! Thank you for taking the time to give us feedback about your experience in our hotel and for commending our staff, our property's location, and and the cleanliness of our guestroom. As per your comment on our WiFi services, we are pleased to inform you that we are currently in the process of upgrading our internet service and expanding our bandwidth for better connectivity and faster internet speed. Rest assured, the needed upgrade will be completed soon. We look forward in welcoming you back. See you on your next visit!
4 out of 5
by A verified traveler from TOKYO

カジノプレーヤーに超便利。エルミタの飲み屋街、ショッピングセンター徒歩圏内。朝食が素晴らしい。

Posted Sep 4, 2016
同じ建物の中にカジノ。日本人観光客がほとんどいない。ローカル色強いところがいい。一階のレストランのレベル高い。何でも美味しいです。
Comment from Hotel Management
Sep 7, 2016 by Nicole, Hotel Management
Dear Valued Guest, Greetings from Waterfront Pavilion Hotel & Casino! Thank you for posting a review regarding your stay with us and for commending our buffet breakfast, as well as our location! We look forward to welcoming you again at Waterfront Pavilion Hotel & Casino!
2 out of 5
by A verified traveler

Close to shops (Robertson Plaza).

Posted Sep 3, 2016
Pros: Close to shops (Robertson Plaza).
Cons: Re-train the receptionist.
Location: Massage Parlours & shopping centres.
While departing, the receptionist (Chimelle) refused to give me back my deposit (2000 pesos), until I provided my credit card. The room had been cleared by house-keeping & we had approximately 20 mins to catch a bus to Puerto Galera. I explained to the receptionist, my credit card was locked away in my main luggage & we needed to catch a bus. However, the receptionist said that was not her concern & threatened to keep my deposit - until my credit card was provided. As a result, I unlocked my main luggage, unpacked my contents & provided the receptionist with my credit card. 10 mins later, the receptionist emerged from a rear room with my credit card. I asked what she had done with my credit card & she again replied, 'that's not your concern'! At the time I was absolutely furious, but left in a hurry to catch our bus. I have never experienced such dreadful customer service from any motel in Manila & will not return to the Pavilion Hotel again..
Comment from Hotel Management
Sep 7, 2016 by Nicole, Hotel Management
Dear Valued Guest, Greetings from Waterfront Pavilion Hotel & Casino! Thank you for taking the time to review your stay with us and for complimenting the accessibility of our location. It is important to us that our guests feel welcome and comfortable at our hotel. That requires a helpful, friendly and very obliging service at anytime. The behavior of our employees admits no excuse. We will ventilate this topic with those responsible and address the problem right away. Your patronage is very important to us. Again we apologize for the aforementioned shortcoming. We thank you for giving us valuable feedback and hope that we can have the privilege of welcoming you once again to our property.
3 out of 5
by A verified traveler from Portland Oregon USA

Convenient for my needs

Posted Sep 3, 2016
Don't expect anymore than a clean comfortable bed. This is a no frills hotel. I like it for its convenient location to suit my needs. The breakfast buffet is so- so.
Comment from Hotel Management
Sep 7, 2016 by Nicole, Hotel Management
Dear Valued Guest, Greetings from Waterfront Pavilion Hotel & Casino! Thank you for posting a review regarding your stay with us and for recognizing the comfort of our guestrooms and the accessibility of our location. Conversely, may we ask what do you think we can further improve on our buffet breakfast? Thank you and we look forward to welcoming you again at Waterfront Pavilion Hotel & Casino!
3 out of 5
by A verified traveler from Maui Hawaii

Nice the Hotel ..But need to clean glass window

Posted Sep 2, 2016
Pros: Hotel Staff
Cons: Breakfast Buffet.Need to put sneeze guard around the buffet .Because some body coughing and sneezing not even cover the mouth.
Location: close to the shopping mall walking distance
Good experience .difference Hotel as a Dept Manager for one of the Hotel of the year.
Comment from Hotel Management
Sep 7, 2016 by Nicole, Hotel Management
Dear Valued Guest, Greetings from Waterfront Pavilion Hotel & Casino! Thank you for taking the time to give us feedback about your experience in our hotel. We appreciate your complimenting our staff and our location. Please accept our sincere apologies for the incident on the buffet. Rest assured that best effort will be done to avoid any recurrence. Thank you again on the valuable feedback and we look forward in welcoming you again here at Waterfront Pavilion Hotel & Casino!