Every time I travel to Manila I stay at this hotel. I like the location (near to the airport) and the bustling life around the hotel. The hotel itself is really quite good - and the staff is very friendly.
I'm inspired to write this particular review because on this occasion I had to send a couple of local courier packages across town to some customers. I thought the process would be fairly difficult, but 'Rod' and 'Boom' at the concierge desk just took over responsibility for this entire task and did a really great job organizing this for me. These guys are a great personal face the quality service at this hotel.
I won't hesitate to stay here again.
Comment from Hotel Management
Mar 8, 2017 by Mark J. Heywood, Hotel Management
Thank you for taking the time to share your feedback following your recent visit in our hotel.
I am pleased to read that you had an enjoyable visit and I will definitely share with my team. Your kind words of appreciation for Rod and Boom's customer service skills are very much inspiring. We are proud to have colleagues who care for our valued guests.
Once again, many thanks and we look forward to welcoming you back in our hotel.
Mark J. Heywood