Ratings based on 200 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Singapore

Nice hotel in the heart of the city

Posted Aug 23, 2016
Pros: There's 24 hours service available if you need anything like food and others.
It is more of a serviced apartment than a hotel for me, however, the comfort and feel of the room are more towards a hotel standard, good job on this! Please keep it up!
5 out of 5
by A verified traveler

Our go-to hotel.

Posted Jul 31, 2016
Pros: Location and the amenities. The suites are luxurious.
Cons: Newer washer and dryer. Maybe it should be checked before renting the suite out to guests.
Location: Walking distance to Robinson Galleria, close to SM Megamall and the Podium.
Our go-to hotel. Experience is always the best. Although, luck always seem to play with us like the washing/drying machine won't work, but staff is always on top of it. Staff is very accommodating and our stay is always pleasant.
Comment from Hotel Management
Aug 2, 2016 by FOMSonny, Hotel Management
Dear Guest, Thank you for your feedback. Please accept our apologies for the inconvenience you have experienced with the washer and dryer. We will pass this on to our Engineering team for immediate action. Although, we are delighted that you had a great stay overall! Once again, thank you and we hope to see you again in the near future!
5 out of 5
by A verified traveler from Las Vegas, USA

Great hotel close to malls and restaurants.

Posted Jul 27, 2016
Pros: Very cozy and bed was comfortable. No hard time sleeping.
Cons: Continue to provide excellent service to guests.
Location: The location was great being close to one of the malls, the Podium. We dined for breakfast, lunch or dinner every time we're in Manila.
Oakwood is a great hotel. It's a home away from home. Hotel staff were all courteous, friendly and very attentive to our needs. Kudos to Erika in Housekeeping who always kept our room clean and orderly all the time in our 14 days stay; Omar and Lala and the rest of the Front Desk Crew made all our needs attended to right away; the Bellman, the Doorman and everybody were amazing. They were attentive to our needs. Their services to us were exemplary. We will come back and stay at this hotel though the downside is the worst traffic along the Ortigas Center. You can hardly go places due to lot of wasted time on the traffic. Overall, our stay was amazing and awesome! There was no regret why we chose this hotel for our 2 weeks vacation in Manila.
Comment from Hotel Management
Jul 28, 2016 by FOMSonny, Hotel Management
Dear Guest, Thank you for taking the time to give feedback regarding your recent stay with us. It is such a pleasure to read about the wonderful service that our guests have received. We have passed on your comments to Erika, Omar, Lala and the rest of the team. We are all delighted to read about your positive experience! Once again, thank you and we look forward to welcoming you back at the Oakwood Premier Joy~Nostalg Center Manila!
3 out of 5
by A verified traveler from Lake Tahoe, CA

Downtown access to all.

Posted Jul 23, 2016
Pros: Staff was very friendly, helpful and competent
Cons: Shower door upon opening automatically wets tile floor which is very slippery. Low volume bath mats not up to the task.
Location: I don't know
All in all a very good experience! The staff was wonderful.
Comment from Hotel Management
Jul 25, 2016 by FOM Sonny, Hotel Management
Dear Guest, Thank you for your feedback. Your comments regarding the shower door and bath mats are noted. Please accept our apologies for the inconvenience this has caused you. Rest assured that we will pass on your comments to the relevant members of our team for review and action. However, we are delighted that you had an enjoyable stay overall! Once again, thank you and we hope to welcome you back again in the near future!
4 out of 5
by A verified traveler from Honolulu, Hawaii

Great Hotel in Ortigas

Posted Jul 5, 2016
Pros: Everything it has to offer.
Cons: Maybe more dining menu selections?
Location: In Ortigas a 3 min. walk to SM Robinsons mall, just about anything you need. Other services nearby, dental, derma or medical clinic.
The staff and front desk, as always provided great customer care and valued service.. Overall, each stay is as comfortable and relaxing with the family. Looking forward to returning again.
Comment from Hotel Management
Jul 6, 2016 by FOMSonny, Hotel Management
Dear Guest, Thank you for your feedback! Your comments are very much appreciated. Our team is very happy to know that you had an enjoyable stay! Once again, thank you and we hope to see you again in the near future. Sonny Delos Santos Front Office Manager
5 out of 5
by A verified traveler

Posted Jun 30, 2016
Cons: I really don't like how the clothes dryer in the room makes you wait like 5 minutes before you can open the door because the clothes are "hot".
I was surprised at how nice the room was! I got the One-bedroom Deluxe and it was huge. Really clean, too. And the location allows you to basically not deal with the horrible traffic in Manila if you are working in Ortigas.
Comment from Hotel Management
Jul 6, 2016 by FOMSonny, Hotel Management
Dear Guest, Thank you for taking the time to give feedback regarding your recent stay with us. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. Once again, thank you and we look forward to welcoming you back at the Oakwood Premier Joy~Nostalg Center Manila! Sonny Delos Santos Front Office Manager
4 out of 5
by A verified traveler from JAPAN

快適

Posted Jun 19, 2016
ホテルでの滞在時間が長かったが、ベッドメイクさんも親切で、仕事デスクもあり快適でした。強いて言えば、オフィスエリアが正面玄関になっている為外観が汚く見えるのが残念でした。
Comment from Hotel Management
Jul 7, 2016 by FOMSonny, Hotel Management
Dear Guest, Thank you for taking the time to give feedback regarding your recent stay with us. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. Once again, thank you and we look forward to welcoming you back at the Oakwood Premier Joy~Nostalg Center Manila! Sonny Delos Santos Front Office Manager
5 out of 5
by A verified traveler from Tokyo, Japan

ビジネス街の落ち着いたホテル

Posted Jun 6, 2016
冷房が効きすぎるくらいでしたが、部屋もゆったりと広く、快適な部屋でした。ボーイさんも優しい話し方で、安心して過ごすことができました。
Comment from Hotel Management
Jul 7, 2016 by FOMSonny, Hotel Management
Dear Guest, Thank you for your feedback. We have passed on your comments, regarding the temperature of our air-conditioning unit, to our Engineering Team for further review. Once again, thank you and we hope to see you again in the near future. Sonny Delos Santos Front Office Manager
5 out of 5
by A verified traveler from Boston, MA USA

The Best Hotel in Pasig

Posted Jun 4, 2016
Cons: Change up the food for the breakfast buffet. It may no longer be appetizing after a few days.
Upon arrival after a long trip from America, I had expected this hotel to be another generic hotel. I was mistaken. From the two bedroom suites to the one bed room, Oakwood delivers luxurious services that will make you want to come back. I booked a room at another hotel when visiting Pampanga and had hoped to receive the same quality of services and was sadly disappointed. I was opting to stay longer in Pampanga but after experiencing how terrible the hotel was there, I decided to come back to Pasig and decided to stay at Oakwood once more until I left the Philippines. The staff are incredibly nice and very helpful. Anything you needed Oakwood provided at a timely manner. House keeping always made sure to keep the room as clean as possible. The breakfast buffet selection wasn't the best but it certainly had enough variation that caters to everyone's taste. I recommend this hotel to anyone who intends to stay in Manila/ Pasig. The location is excellent as it is nearby to SM Mega Mall and Robinson Mall. There is a convenience store just 2 minutes away. Parking is included per room. If I ever go back to Philippines any time soon I will most likely stay here again.
Comment from Hotel Management
Jul 7, 2016 by FOMSonny, Hotel Management
Dear Guest, Thank you for your comments. We are delighted to read about your overall positive experience! Rest assured that we will pass on your comment, regarding the breakfast cycle, to our Food & Beverage team. Once again, thank you and we hope to welcome you back again in the near future! Sonny Delos Santos Front Office Manager
5 out of 5
by A verified traveler from Sydney

Great CBD location

Posted May 19, 2016
Lovely hotel with great pool and gym. Staff were all lovely too. Quite a homely hotel as its not too big but not too small either.
Comment from Hotel Management
Jul 7, 2016 by FOMSonny, Hotel Management
Dear Guest, Thank you for your wonderful comments. This is very much appreciated! We hope to welcome you back again in the very near future! Sonny Delos Santos Front Office Manager