Hotel with Good Location in Central Manila
Posted Feb 7, 2017
Our introduction got off to a rocky start when the hotel's airport agent was not there to greet us upon arrival at Manila Airport and were unable to call the hotel as the telephone lines at the hotel were non-operative. Once the government tourist agent was able to assist us in locating the hotel's airport agent, we arrived at the hotel to have to wait in line to register into our room. Once in our upgraded room, the experience began to improve with a nice room with a view of Manila Bay. During our stay, our experience in the Pacific Lounge (21st floor) for meals and beverages were great...as well as the lobby cafe. The concierge did a good job...but communications between the concierge and the hotel taxi contractor did not always go over well...and a trip to Lucky Chinatown for lunch becoming an ordeal as the driver just dropped us off and we had to contact the hotel concierge to have the driver take us to the recommended restaurant. Also, the housekeeping department at times worked very well...other times not so well as the time I had to have the staff go find my shoes that I sent down for complementary shoe shining. In all, a nice hotel in a good location...but needs better coordination among the team of butlers and contractors to really make the place a world class hotel.
Comment from Hotel Management
Feb 11, 2017 by Stephanie Cabrejas - Asst. Manager for Marketing, Hotel Management
Dear valued guest,
Greetings from Pan Pacific Manila!
Thank you for taking the time to share with us your feedback following your recent stay. Your comments is always welcome and appreciated. I am sorry to know that there are matters that may have caused inconvenience during your recent visit with us. I have duly noted your concerns which were relayed to the involved departments for immediate checking and rectification. Once again, thank you for staying with us and we look forward to welcoming you back soon. If I can be of any further assistance, please feel free to contact us at your earliest convenience.