Ratings based on 894 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from tokyo

ホスピタリティ溢れるホテル

Posted May 3, 2016
Pros: ホテルスタッフのホスピタリティです。
Location: 周辺は必ずしも治安が良いとは言えない場所ですが、自覚して行動すれば問題ありません。
従業員の応対が素晴らしい。チェックインのスムーズさ、ウエルカムドリンクの提供、エレベーターへの案内、プールサイドの案内、マネーチェンジへのフォロー、ガードマンも含めた挨拶、とにかくすべての行動に対しホスピタリティを感じました。立地は必ずしも安全な地域ではないが、ホテルに守られている感覚である。
4 out of 5
by A verified traveler from 日本

すばらしい

Posted Apr 25, 2016
Pros: ベット
Location: 立地は最高
立地、サービスともこの界隈では1番かと思います。 チックイン、アウトも非常にスムーズ、スタッフの対応もよくすばらしい。 また宿泊したい。
Comment from Hotel Management
Apr 26, 2016 by Stephanie Cabrejas - Asst. Manager for Marketing, Hotel Management
Dear valued guest, Thank you for taking the time to write a review of Pan Pacific Manila . Our whole team is grateful for your kind appreciation towards our hotel's location, amenities, and butler service. We are all truly delighted to have made a lasting impression on you during your stay. It's our pleasure to have you at Pan Pacific Manila and we look forward to having you back soon. Thank you.
4 out of 5
by A verified traveler from 日本

ホテルは良い・・・が

Posted Apr 15, 2016
Pros: 朝食がおいしかった
Cons: タイトな旅行の日程だったので、3時になってもチェックイン出来ないのは困りました。
12時チェックインのはずが、3時になっても部屋が用意出来ていなかった。ウエルカムドリンクは美味しかった。部屋は問題なく、朝食は美味しかった。ただ、日本人中年男性が場にそぐわぬ服装の若い現地の女性を連れて歩いているのをよく見かけました。目的がわかるだけに、ホテルの格が下がると思いました。
Comment from Hotel Management
Apr 19, 2016 by Stephanie Cabrejas - Asst. Manager for Marketing, Hotel Management
Dear valued guest, Thank you for taking the time to express your thoughts and concerns. We certainly do our utmost to make each stay comfortable and pleasant, so we are pleased to note that you were satisfied with your rooms accommodation and breakfast selection. We also understand that we fell short on our check-in service. Rest assured that your comments will be shared to our team for the purpose of improving our services. We appreciate your loyalty and hope that you will give us the pleasure of hosting you again on your next visit.
5 out of 5
by A verified traveler

Posted Apr 7, 2016
Excellent staff! Very accommodating . The hotel is very well maintained
Comment from Hotel Management
Apr 8, 2016 by Stephanie Cabrejas - Asst. Manager for Marketing, Hotel Management
Dear valued guest, Thank you for choosing to stay with us and for taking time to share your experience at Pan Pacific Manila. It feels truly rewarding for the whole team to learn that we were able to wow you with our excellent Butler service and 5-star hotel amenities. It's our pleasure to be of service to you and we hope to welcome you back soon!
5 out of 5
by A verified traveler from Myanmar

Great hotel - need more facilities

Posted Mar 28, 2016
Cons: Need more in-house facilities. Swimming pool is small and shallow.
Location: Robinson mall, many restaurants and heart of Malate
Had a great stay at Pan Pacific. No doubt it's the best hotel in Malate area. However, need more restaurants and facilities. I wish swimming pool is bigger and deeper for adult.
Comment from Hotel Management
Apr 1, 2016 by Stephanie Cabrejas - Asst. Manager for Marketing, Hotel Management
Dear valued guest, Thank you for taking the time to share your experience at Pan Pacific Manila. It is with delight to learn that you had a great stay with us and that you find our hotel the best in Malate area. We are currently undergoing renovation of our guest room and to follow will be our other facilities, upon completion we will be able to provide you a more upgraded and improved products and services. We are looking forward to welcome you back to see these exciting changes.
5 out of 5
by A verified traveler

Posted Mar 22, 2016
綺麗なホテルでコンビニやレストランが近く、便利でした。ただ、周囲の街頭を明るくすればもっと良いかなと思います。
Comment from Hotel Management
Mar 24, 2016 by Stephanie Cabrejas - Asst. Manager for Marketing, Hotel Management
Dear valued guest, Thank you for your kind review about Pan Pacific Manila. We are happy to know that you had a convenient stay due to our hotel's proximity to convenience store and restaurants. We hope to delight you more with the sumptuous buffet selection at our very own Pacific Lounge on your next visit. We are looking forward to having you back soon!
4 out of 5
by A verified traveler from 日本

繁華街にある洗練されたホテル

Posted Mar 18, 2016
Pros: 豪華さはないが、高級ビジネスホテル的な快適性があります。 レストランはメニュー多く、展望も最高てす。 チェックイン、チェックアウトが別で混雑しない点は良い。
Cons: レセプションをもう少し広くし、多くのゲストがチェックインできるようにしたほうがよい。
Location: マラテにあり、市内観光が容易です。ショッピングや各国の食事にも便利。夜は、十分注意して歩いてください。夜遊びたい方にもお勧めの立地です。
マラテにあり、大変便利です。すぐそばにロビンソンやリサール公園など買物、観光によい。 豪華さはなく、どちらかと言えば洗練されたホテルです。スタッフは、人によりますが概ね友好的でした。部屋も機能的で使い勝手は良く、清潔でした。バスタブとシャワーが分かれています。水量は多く、温度調節も正確でした。 wifiのつながりも問題ありません。総じて、価格相応のホテルだと思います。
Comment from Hotel Management
Mar 21, 2016 by Stephanie Cabrejas - Asst. Manager for Marketing, Hotel Management
Dear valued guest, Thank you so much for your kind review following your stay at Pan Pacific Manila. We are delighted to know that you had an overall satisfactory stay with us due to our proximity to shopping mall and our value for money. It is also rewarding to know that you find our staff friendly, wifi connection fast, and room amenity clean and functional. We are all looking forward to wow you again on your next visit soon!
4 out of 5
by A verified traveler

食事、買い物に困らないホテル

Posted Mar 14, 2016
Pros: スタッフのフレンドリーさ。
Cons: チェックインにかかる時間
Location: 飲食、買い物にはべんりです。
毎回、宿泊させてもらっています。安心して泊まれるホテルです。チェックイン手続きに時間がかかりすぎところがマイナスポイントですが、ウェルカムドリンクを飲みながらどうにか時間を費やします。今回も喫煙ルームを予約していたのですが、初日は喫煙ルームの空きがなく二日目に移動しなければならなかったのが残念でした。とは言え、
Comment from Hotel Management
Mar 21, 2016 by Stephanie Cabrejas - Asst. Manager for Marketing, Hotel Management
Dear valued guest, Thank you for sharing your experience with us. We are happy to know that your stay was generally satisfactory due to our Butlers' friendliness and the hotel's peaceful ambiance. We appreciate your feedback on slow check-in as this will give us insight on how to better improve our services. We are all looking forward to having you stay with us again!
4 out of 5
by A verified traveler

Good, not great.

Posted Mar 9, 2016
Staff was exceptionally polite, especially at check-in. The room was nice but unremarkable. It did have great bedding, but the bathroom was musty. My strongest feedback would be the slow service at the pool and terrace bar, both quite slow, though to be fair they did say so when we placed the orders. The location was good, with lots of nearby options for dining and sight seeing.
Comment from Hotel Management
Mar 10, 2016 by Stephanie Cabrejas - Asst. Manager for Marketing, Hotel Management
Dear valued guest, Thank you for choosing to stay with us and for taking time to share your experience at Pan Pacific Manila. It is with delight to learn that your stay with was made better by our exceptional Butler service, and that you specifically commend our room amenities. We strive to provide each guests with outstanding service and it is regrettable that you find our pool bar service slow. We have taken careful note of your review and charge this learning to improve our pool bar services. Nevertheless, it's been our pleasure to host you and we look forward to welcome you back soon.
4 out of 5
by A verified traveler from Japan

日本人が多いホテル

Posted Mar 6, 2016
以前から何度か利用していますが、スタッフの対応、室内の清潔さ等、総合的に良いホテルだと思います。ただ夜の街の中心部にあるせいか元気なお父さん達が多いホテルです。
Comment from Hotel Management
Mar 7, 2016 by Stephanie Cabrejas - Asst. Manager for Marketing, Hotel Management
Dear valued guest, Thank your for taking time to write a review of Pan Pacific Manila. We are delighted to know that you had a good stay in our hotel and commended our room cleanliness and Butler service. We are all looking forward to welcome you on your next visit soon.