Ratings based on 1,081 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Victoria BC

Nice Hotel - Great Service

Posted Apr 26, 2017
All around great experience here. Staff was amazing, the pool was nice, the gym on the 6th floor was really good.
Comment from Hotel Management
May 5, 2017 by Stephanie Cabrejas - Asst. Manager for Marketing, Hotel Management
Dear valued guest, Thank you for taking the write a review following your recent stay with us. We are delighted to read that you had a Great hotel experience and that you truly enjoyed the amazing and efficient service of our Butlers and the modern comfort of our facilities. It's been our pleasure to host you and we look forward to having you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Easy Choice

Posted Apr 21, 2017
Pros: The staff is always very attentive and friendly.
Cons: nothing
Location: Robinson's Mall is nearby and also Manila Bay.
This was the 3rd time I have stayed at this hotel. The staff is always very attentive and friendly. The have a wonderful breakfast with a great variety. On that floor is also a lovely outdoor patio. The 7th floor also has a nice outdoor area and pool. Inside the hotel is also a casino. This hotel has everything you could ask for. It is really a pleasant place to stay.
Comment from Hotel Management
May 5, 2017 by Stephanie Cabrejas - Asst. Manager for Marketing, Hotel Management
Dear valued guest, Thank you for your loyalty and for recognizing our service quality. We are delighted to know that we are you preferred hotel in Manila and that you truly enjoyed the modern comfort of our facilities, our buffet selection, and the attentive and friendly service of our Butlers. It's truly been a pleasure to host you and we look forward to welcome you back in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but a bit away from Makati

Posted Mar 5, 2017
Great hotel. But if meetings are in Makati, may need to plan for sufficient time to beat traffic jam (10 km drive)
Comment from Hotel Management
Mar 6, 2017 by Stephanie Cabrejas - Asst. Manager for Marketing, Hotel Management
Dear valued guest, Thank you for taking the time to share your feedback with us. We are delighted to see your 4-star rating and to know that you had a great time with us. It's been a pleasure to be of service to you and we look forward to welcome you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Near to the mall

Posted Feb 18, 2017
Stayed for one night. I enjoyed the place. Staff are very much accommodating to guest.
Comment from Hotel Management
Apr 5, 2017 by Stephanie Cabrejas - Asst. Manager for Marketing, Hotel Management
Dear valued guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you had a memorable hotel experience and that you truly enjoyed our modern comfort and excellent Butler service. We look forward to the pleasure of hosting you stay again the near future.
5 out of 5
by DERRICK

Another Great Stay

Posted Feb 17, 2017 on Hotels
Another great stay at a very good hotel. I always enjoy my stays here, never had a bad experience. The service from the staff is always so welcoming and friendly. The room was great, the bed and the pillows are the best. The breakfast is always so very good, great selection of food and very tasty. I will definitely return when I am in Manila again.
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Dear valued guest, Thank you for your loyalty and for sharing you valuable feedback with us. We are delighted to read your review and to know that we are consistent in providing you a memorable hotel experience due to the modern comfort of our facilities, our food selection, and the friendly and efficient service provided by our Butler. It's been a pleasure to host your stay and we look forward to the pleasure of welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from sg

Hospitality is superb

Posted Feb 13, 2017
I had great expectation when i travelling to the philippines and it didnt dissapoint me at all.the filipino are known for their hospitality and good service. From the time i step in till the day i leave. It's leave me with good experience.the pool is rather small but at least the people are friendly
Comment from Hotel Management
Feb 15, 2017 by Stephanie Cabrejas - Asst. Manager for Marketing, Hotel Management
Dear valued guest, Thank you for taking the time to share your feedback with us.It is gratifying to read that you find our genuine hospitality "SUPERB" and that you truly enjoyed the modern comfort of our facilities and the engagement of our Butlers. We certainly look forward to welcoming you back to your Home in Manila in the nearest future.
5 out of 5
by Ian

perfect

Posted Feb 12, 2017 on Hotels
Wow , what a hotel . Superb location , brilliant staff , all very helpful with great smiles , they all really add to the whole experience of staying here . Room was perfect . This was my first visit to the Philippines and what a way to start the trip and unwind .
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Dear valued guest, Thank you for taking the time to share your insightful feedback. We are delighted to read your Amazing review and to know that we are a great prelude to your exciting Philippine trip. As memorable as we made your hotel experience with us, we do look forward to the pleasure of capping your trip with our excellent Butler service. We all look forward to see you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City

Hotel with Good Location in Central Manila

Posted Feb 7, 2017
Pros: Good location, some very good staff people, and the food is pretty good.
Cons: Better coordination among the departments and contractors...as well as among the staff in the various departments to ensure a high quality experience.
Location: About a long block or so away from Robinson Mall for shopping...and a few blocks from Manila Bay (Roxas Boulevard) where one can access other sites.
Our introduction got off to a rocky start when the hotel's airport agent was not there to greet us upon arrival at Manila Airport and were unable to call the hotel as the telephone lines at the hotel were non-operative. Once the government tourist agent was able to assist us in locating the hotel's airport agent, we arrived at the hotel to have to wait in line to register into our room. Once in our upgraded room, the experience began to improve with a nice room with a view of Manila Bay. During our stay, our experience in the Pacific Lounge (21st floor) for meals and beverages were great...as well as the lobby cafe. The concierge did a good job...but communications between the concierge and the hotel taxi contractor did not always go over well...and a trip to Lucky Chinatown for lunch becoming an ordeal as the driver just dropped us off and we had to contact the hotel concierge to have the driver take us to the recommended restaurant. Also, the housekeeping department at times worked very well...other times not so well as the time I had to have the staff go find my shoes that I sent down for complementary shoe shining. In all, a nice hotel in a good location...but needs better coordination among the team of butlers and contractors to really make the place a world class hotel.
Comment from Hotel Management
Feb 11, 2017 by Stephanie Cabrejas - Asst. Manager for Marketing, Hotel Management
Dear valued guest, Greetings from Pan Pacific Manila! Thank you for taking the time to share with us your feedback following your recent stay. Your comments is always welcome and appreciated. I am sorry to know that there are matters that may have caused inconvenience during your recent visit with us. I have duly noted your concerns which were relayed to the involved departments for immediate checking and rectification. Once again, thank you for staying with us and we look forward to welcoming you back soon. If I can be of any further assistance, please feel free to contact us at your earliest convenience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Great hotel in Manila

Posted Jan 29, 2017
The hotel was in a great location. Facilities and rooms were beautiful, clean, and addressed all your needs. The staff was very friendly, and attended to all of our needs very quickly and effectively.
Comment from Hotel Management
Feb 1, 2017 by Stephanie Cabrejas - Asst. Manager for Marketing, Hotel Management
Dear valued guest, Thank you for taking the time to share with us feedback. We are delighted to know that we were successful in creating a memorable experience for you by anticipating your needs through our efficient and speedy Butler service. It's been a pleasure to be of service to you and we look forward to welcome you back at the hotel soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel staff

Posted Jan 22, 2017
Pros: Beautiful hotel. Clean and spacious rooms. Delicious meals. Extraordinary service by all of the friendly hotel staff.
Cons: Location. Crowded street filled with cheap vendors, beggars and nighttime thiefs. Two roosters from nearby residences were annoying
Location: A few blocks from the US Embassy. The Robbinson mall was quite nice, which included some restaurants and shops in USA.
Although the hotel was impeccable, the friendliness and professionalism of the hotel staff was consistently outstanding. This was my first trip to the Philippines and I was happy to book two rooms at this 5 star hotel.
Comment from Hotel Management
Jan 24, 2017 by Stephanie Cabrejas - Asst. Manager for Marketing, Hotel Management
Dear valued guest, Thank you for the 5-star rating and for taking time share your amazing feedback with us. It is delighting to know that you had a memorable hotel stay with us and that you truly enjoyed our excellent Butler service and convenient location. We are certainly glad to host your stay and we look forward to welcoming you back in the nearest future.