Reception

Reviews of Parque Espana Residence Hotel

3 out of 5
Parque Espana Residence Hotel
5309 East Asia Drive, Filinvest Corporate City, Alabang, Muntinlupa, Manila

Reviews

8.0

Very Good

Rating 10 - Excellent. 71 out of 232 reviews" "
Rating 8 - Good. 99 out of 232 reviews" "
Rating 6 - Okay. 45 out of 232 reviews" "
Rating 4 - Poor. 9 out of 232 reviews" "
Rating 2 - Terrible. 8 out of 232 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gliceria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff are very nice and friendly
Stayed 1 night in Feb 2024
Response from John Cid on Feb 9, 2024
Dear Valued Guest,Thank you for taking the time to share your wonderful experience with us following your recent visit to Parque Espana Residence Hotel.We were delighted that you had a comfortable stay and appreciated the service provided to you. Your positive comments will be shared with the team. This will definitely motivate them to keep up the good work.We hope to have the pleasure of welcoming you again in the future.Best regards,John Cid Operations Manager

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024
Response from John Cid on Jan 29, 2024
Dear Valued Guest,Thank you for taking the time to share your wonderful experience with us following your recent visit to Parque Espana Residence Hotel.We were delighted that you had a comfortable stay and appreciated the service provided to you. Your positive comments will be shared with the team. This will definitely motivate them to keep up the good work.We hope to have the pleasure of welcoming you again in the future.Best regards,John Cid Operations Manager

2/10 Terrible

cherina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad customer service
Zero customer service, we've waited for almost an hour for just a burger and pasta. The F&B staff left us at the roof deck without anymore assistance after serving the late food. The food was serve cold already. The staff are not accommodating even the front desk.
Stayed 1 night in Nov 2023
Response from John Cid on Dec 24, 2023
Dear Valued Guest,Thank you for staying with us and for taking the time to share your experience.Please accept my apologies if you had some inconvenience during your stay. Rest assured, your concerns are highly noted and will be addressed by the Management team accordingly. Your feedback is important to us as it helps us improve our services and facilities. We still look forward to having you around again soon!Best regards,John Cid Operations Manager

8/10 Good

EDJIE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Celebrating my Moms Birthday, amazing place and good accommodations
Stayed 2 nights in Oct 2023
Response from John Cid on Oct 10, 2023
Dear Valued Guest,Thank you for taking the time to share your wonderful experience with us following your recent visit to Parque Espana Residence Hotel.We were delighted that you had a comfortable stay and appreciated the service provided to you. Your positive comments will be shared with the team. This will definitely motivate them to keep up the good work.We hope to have the pleasure of welcoming you again in the future.Best regards,John Cid Operations Manager

2/10 Terrible

NEIL

Stayed 1 night in Oct 2023
Response from John Cid on Oct 10, 2023
Dear Valued Guest,Thank you for staying with us and for taking the time to share your experience.Please accept my apologies if you had some inconvenience during your stay. Rest assured, your concerns are highly noted and will be addressed by the Management team accordingly. Your feedback is important to us as it helps us improve our services and facilities. We still look forward to having you around again soon!Best regards,John Cid Operations Manager

10/10 Excellent

Priscilla

Stayed 2 nights in Mar 2023
Response from John Cid on Mar 21, 2023
Dear Valued Guest,Thank you for taking the time to share your wonderful experience with us following your recent visit to Parque Espana Residence Hotel.We were delighted that you had a comfortable stay and appreciated the service provided to you. Your positive comments will be shared with the team. This will definitely motivate them to keep up the good work.We hope to have the pleasure of welcoming you again in the future.Best regards,John Cid Operations Manager

6/10 Okay

Anna Marie

Traveled with family
Liked: Staff & service
Stayed 1 night in Jan 2023
Response from John Cid on Feb 13, 2023
Dear Valued Guest,Thank you for taking the time to share your wonderful experience with us following your recent visit to Parque Espana Residence Hotel.We were delighted that you had a comfortable stay and appreciated the service provided to you. Your positive comments will be shared with the team. This will definitely motivate them to keep up the good work.We hope to have the pleasure of welcoming you again in the future.Best regards,John Cid Operations Manager

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from John Cid on Jan 4, 2023
Dear Valued Guest,Thank you for taking the time to share your wonderful experience with us following your recent visit to Parque Espana Residence Hotel.We were delighted that you had a comfortable stay and appreciated the service provided to you. Your positive comments will be shared with the team. This will definitely motivate them to keep up the good work.We hope to have the pleasure of welcoming you again in the future.Best regards,John Cid Operations Manager

10/10 Excellent

Eulogia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from John Cid on Sep 30, 2022
Dear Valued Guest,Thank you for taking the time to share your wonderful experience with us following your recent visit to Parque Espana Residence Hotel.We were delighted that you had a comfortable stay and appreciated the service provided to you. Your positive comments will be shared with the team. This will definitely motivate them to keep up the good work.We hope to have the pleasure of welcoming you again in the future.Best regards,John Cid Operations Manager

10/10 Excellent

Ana, phoenix

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking on level one is scary— I almost hit my car in the wall—-Breakfast buffet is amazing! Will go back again next yr for my home vacation- love the 3 bedroom renovation! And love the sanitizing booth on every corner— keep it to make everyones safe- over all stay is GREAT!
Stayed 2 nights in Jul 2022
Response from John Cid on Aug 10, 2022
Dear Ana, Thank you for taking the time to share your wonderful experience with us following your recent visit to Parque Espana Residence Hotel. We were delighted that you had a comfortable stay and appreciated the service provided to you. Your positive comments will be shared with the team. This will definitely motivate them to keep up the good work. We hope to have the pleasure of welcoming you again in the future. Best regards, John Cid Operations Manager

10/10 Excellent

Esperanza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very nice and kind crew
Stayed 1 night in Jul 2022
Response from John Cid on Jul 18, 2022
Dear Valued Guest, Thank you for taking the time to share your wonderful experience with us following your recent visit to Parque Espana Residence Hotel. We were delighted that you had a comfortable stay and appreciated the service provided to you. Your positive comments will be shared with the team. This will definitely motivate them to keep up the good work. We hope to have the pleasure of welcoming you again in the future. Best regards, John Cid Operations Manager

10/10 Excellent

REYANNE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly and accommodating. Even gave additional 1 hour for check out since checking in process took more than half an hour. Breakfast and food are nice. Will consider to come back here.
Stayed 1 night in Apr 2022
Response from John Cid on May 5, 2022
Dear Reyanne, Thank you for taking the time to share your wonderful experience with us following your recent visit to Parque Espana Residence Hotel. We were delighted that you had a comfortable stay and appreciated the service provided to you. Your positive comments will be shared with the team. This will definitely motivate them to keep up the good work. We hope to have the pleasure of welcoming you again in the future. Best regards, John Cid Operations Manager

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff's friendliness and willingness to help made a HUGE DIFFERENCE. They were attentive, eager to assist and help to address needs and concerns. Their happy disposition in delivering their work makes this place a great way for your stay to even be even more worth for the memory. Thank you for your genuine warmth and hospitality! Truly Filipino!!!
Stayed 2 nights in Apr 2022
Response from John Cid on May 5, 2022
Dear Michael, Thank you for taking the time to share your wonderful experience with us following your recent visit to Parque Espana Residence Hotel. We were delighted that you had a comfortable stay and appreciated the service provided to you. Your positive comments will be shared with the team. This will definitely motivate them to keep up the good work. We hope to have the pleasure of welcoming you again in the future. Best regards, John Cid Operations Manager

10/10 Excellent

Danilo, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you it is an excellent place and I will return
Stayed 1 night in Jan 2022
Response from John Cid on Jan 26, 2022
Dear Danilo, Thank you for taking the time to share your wonderful experience with us following your recent visit to Parque Espana Residence Hotel. We were delighted that you had a comfortable stay and appreciated the service provided to you. Your positive comments will be shared with the team. This will definitely motivate them to keep up the good work. We hope to have the pleasure of welcoming you again in the future. Best regards, John Cid Operations Manager

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking fee
It’s just very unusual to be charged with parking ticket for my colleague even as there were so much parking left and had informed that will just stay for until 9pm only due to we are too tired
Stayed 1 night in Jul 2021
Response from John Cid on Aug 4, 2021
Dear Richard, Thank you for staying with us and for taking the time to share your experience. Please accept my apologies if you had some inconvenience during your stay. Rest assured, your concerns are highly noted and will be addressed by the Management team accordingly. Your feedback is important to us as it helps us improve our services and facilities. We still look forward to having you around again soon! Best regards, John Cid Operations Manager

8/10 Good

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely Renovated Rooms
We stayed in Parque España some time ago so it’s our first time back in about 2 years. It’s a dated structure but I always appreciated the generous space. This time, we upgraded ourselves to a renovated room. It didn’t disappoint. The design was simple and, most of all, very clean. Wish we could have stayed longer.
Stayed 1 night in Jan 2021
Response from John Cid on Jan 28, 2021
Dear Anthony, Thank you for taking the time to share your wonderful experience with us following your recent visit to Parque Espana Residence Hotel. We were delighted that you had a comfortable stay and appreciated the service provided to you. Your positive comments will be shared with the team. This will definitely motivate them to keep up the good work. We hope to have the pleasure of welcoming you again in the future. Best regards, John Cid Operations Manager

2/10 Terrible

Erickson

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from John Cid on Jan 20, 2021
Dear Valued Guest, Thank you for staying with us and for taking the time to share your experience. Please accept my apologies if you had some inconvenience during your stay. Rest assured, your concerns are highly noted and will be addressed by the Management team accordingly. Your feedback is important to us as it helps us improve our services and facilities. We still look forward to having you around again soon! Best regards, John Cid Operations Manager

10/10 Excellent

John Bernard Angelo

Stayed 1 night in Dec 2020
Response from John Cid on Jan 1, 2021
Dear Valued Guest, Thank you for taking the time to share your wonderful experience with us following your recent visit to Parque Espana Residence Hotel. We were delighted that you had a comfortable stay and appreciated the service provided to you. Your positive comments will be shared with the team. This will definitely motivate them to keep up the good work. We hope to have the pleasure of welcoming you again in the future. Best regards, John Cid Operations Manager

6/10 Okay

Tomas

Traveled with group
Stayed 1 night in Nov 2020
Response from John Cid on Dec 14, 2020
Dear Valued Guest, Thank you for taking the time to share your wonderful experience with us following your recent visit to Parque Espana Residence Hotel. We were delighted that you had a comfortable stay and appreciated the service provided to you. Your positive comments will be shared with the team. This will definitely motivate them to keep up the good work. We hope to have the pleasure of welcoming you again in the future. Best regards, John Cid Operations Manager

10/10 Excellent

Daniel John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from John Cid on Nov 3, 2020
Dear Valued Guest, Thank you for taking the time to share your wonderful experience with us following your recent visit to Parque Espana Residence Hotel. We were delighted that you had a comfortable stay and appreciated the service provided to you. Your positive comments will be shared with the team. This will definitely motivate them to keep up the good work. We hope to have the pleasure of welcoming you again in the future. Best regards, John Cid Operations Manager

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Everything is good and all the room is cleaned and nice
Stayed 2 nights in Mar 2020
Response from John Cid on Mar 20, 2020
Dear Valued Guest, Thank you for taking the time to share your wonderful experience with us following your recent visit to Parque Espana Residence Hotel. We were delighted that you had a comfortable stay and appreciated the service provided to you. Your positive comments will be shared with the team. This will definitely motivate them to keep up the good work. We hope to have the pleasure of welcoming you again in the future. Best regards, John Cid Operations Manager

8/10 Good

Eleonor

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied.
Good.
Stayed 1 night in Feb 2020
Response from John Cid on Mar 2, 2020
Dear Eleonor, Thank you for taking the time to share your wonderful experience with us following your recent visit to Parque Espana Residence Hotel. We were delighted that you had a comfortable stay and appreciated the service provided to you. Your positive comments will be shared with the team. This will definitely motivate them to keep up the good work. We hope to have the pleasure of welcoming you again in the future. Best regards, John Cid Operations Manager

10/10 Excellent

ervin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from John Cid on Dec 2, 2019
Dear Ervin, Thank you for taking the time to share your wonderful experience with us following your recent visit to Parque Espana Residence Hotel. We were delighted that you had a comfortable stay and appreciated the service provided to you. Your positive comments will be shared with the team. This will definitely motivate them to keep up the good work. We hope to have the pleasure of welcoming you again in the future. Best regards, John Cid Operations Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from John Cid on Nov 21, 2019
Dear Valued Guest, Thank you for taking the time to share your wonderful experience with us following your recent visit to Parque Espana Residence Hotel. We were delighted that you had a comfortable stay and appreciated the service provided to you. Your positive comments will be shared with the team. This will definitely motivate them to keep up the good work. We hope to have the pleasure of welcoming you again in the future. Best regards, John Cid Operations Manager

6/10 Okay

Aurea

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

Jonathan, Daphne, Alabama, USA

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was very professional and quick to respond to any issue we had. However, there were issues with ants and roaches. One large roach was found alive and another was found dead in the sheets. A pipe had also busted leaving a sewage scent even after the employee installed an ionizer. Other flies and mosquitos were also noticed. Options for food were decent. Prices to do laundry were ridiculously high. I probably will not ever stay there again.
Stayed 11 nights in Nov 2019
Response from John Cid on Nov 18, 2019
Dear Jonathan, Thank you for staying with us and for taking the time to share your experience. Please accept my apologies if you had some inconvenience during your stay. Rest assured, your concerns are highly noted and will be addressed by the Management team accordingly. Your feedback is important to us as it helps us improve our services and facilities. We still look forward to having you around again soon! Best regards, John Cid Operations Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019
Response from John Cid on Nov 18, 2019
Dear Valued Guest, Thank you for taking the time to share your wonderful experience with us following your recent visit to Parque Espana Residence Hotel. We were delighted that you had a comfortable stay and appreciated the service provided to you. Your positive comments will be shared with the team. This will definitely motivate them to keep up the good work. We hope to have the pleasure of welcoming you again in the future. Best regards, John Cid Operations Manager

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The drainage is not good on the sink and in the bathroom. The A/C is quite old and can't really provide the ideal temperature. The whole unit was very spacious and the location is really nice.
Stayed 1 night in Oct 2019
Response from John Cid on Oct 22, 2019
Dear Valued Guest, Thank you for staying with us and for taking the time to share your experience. Please accept my apologies if you had some inconvenience during your stay. Rest assured, your concerns are highly noted and will be addressed by the Management team accordingly. Your feedback is important to us as it helps us improve our services and facilities. We still look forward to having you around again soon! Best regards, John Cid Operations Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff, helpful and knowledgeable! Location is great. Only complaint is the awful smell of the water in the shower/bathroom.
Stayed 1 night in Sep 2019
Response from John Cid on Sep 26, 2019
Dear Valued Guest, Thank you for staying with us and for taking the time to share your experience. Please accept my apologies if you had some inconvenience during your stay. Rest assured, your concerns are highly noted and will be addressed by the Management team accordingly. Your feedback is important to us as it helps us improve our services and facilities. We still look forward to having you around again soon! Best regards, John Cid Operations Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2019
Response from John Cid on Sep 11, 2019
Dear Valued Guest, Thank you for taking the time to share your wonderful experience with us following your recent visit to Parque Espana Residence Hotel. We were delighted that you had a comfortable stay and appreciated the service provided to you. Your positive comments will be shared with the team. This will definitely motivate them to keep up the good work. Your feedback is important to us as it helps us improve our services and facilities. We hope to have the pleasure of welcoming you again in the future. Best regards, John Cid Operations Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant staff and accessible to everything. However, everything that you ask extra you have to pay for, i.e., blanket, parking, which are free from other hotels. The room that I normally book (same price range) became smaller and they charged me almost 50% more for an upgrade per night.
Stayed 6 nights in Aug 2019
Response from John Cid on Aug 24, 2019
Dear Valued Guest, Thank you for taking the time to share your wonderful experience with us following your recent visit to Parque Espana Residence Hotel. We were delighted that you had a comfortable stay and appreciated the service provided to you. Your positive comments will be shared with the team. This will definitely motivate them to keep up the good work. Your feedback is important to us as it helps us improve our services and facilities. We hope to have the pleasure of welcoming you again in the future. Best regards, John Cid Operations Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Aug 2019
Response from John Cid on Aug 19, 2019
Dear Valued Guest, Thank you for taking the time to share your wonderful experience with us following your recent visit to Parque Espana Residence Hotel. We were delighted that you had a comfortable stay and appreciated the service provided to you. Your positive comments will be shared with the team. This will definitely motivate them to keep up the good work. We hope to have the pleasure of welcoming you again in the future. Best regards, John Cid Operations Manager

8/10 Good

Rowena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing, swimming pool could be bigger. Staff are amazing.
Stayed 1 night in Aug 2019
Response from John Cid on Aug 7, 2019
Dear Rowena, Thank you for taking the time to share your wonderful experience with us following your recent visit to Parque Espana Residence Hotel. We were delighted that you had a comfortable stay and appreciated the service provided to you. Your positive comments will be shared with the team. This will definitely motivate them to keep up the good work. We hope to have the pleasure of welcoming you again in the future. Best regards, John Cid Operations Manager

10/10 Excellent

Raymon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an excellent stay... I am sure I will stay there again.
Stayed 1 night in Jul 2019
Response from John Cid on Aug 1, 2019
Dear Raymon, Thank you for taking the time to share your wonderful experience with us following your recent visit to Parque Espana Residence Hotel. We were delighted that you had a comfortable stay and appreciated the service provided to you. Your positive comments will be shared with the team. This will definitely motivate them to keep up the good work. We hope to have the pleasure of welcoming you again in the future. Best regards, John Cid Operations Manager

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
budget friendly
Stayed 1 night in Jul 2019
Response from John Cid on Jul 30, 2019
Dear Valued Guest, Thank you for taking the time to share your wonderful experience with us following your recent visit to Parque Espana Residence Hotel. We were delighted that you had a comfortable stay and appreciated the service provided to you. Your positive comments will be shared with the team. This will definitely motivate them to keep up the good work. We hope to have the pleasure of welcoming you again in the future. Best regards, John Cid Operations Manager

8/10 Good

Federico

Liked: Staff & service
Disliked: Property conditions & facilities
Poor Man’s Ascott
I used to call this “Poor Man’s Ascott” compared to the more popular Ascott Hotel in Makati. Awesome staff and service but they have let the rooms deteriorate, i.e., spaces where removed appliances used to be were left exposed, untidy and annoying eyesore. Great location but you get what you pay for in terms of facility as well as the types of clientele - loud, inconsiderate, party animlas that go past 2:00 AM.
Stayed 3 nights in Jul 2019
Response from John Cid on Jul 24, 2019
Dear Federico, Thank you for staying with us and for taking the time to share your experience. Please accept my apologies if you had some inconvenience during your stay. Rest assured, your concerns are highly noted and will be addressed by the Management team accordingly. Your feedback is important to us as it helps us improve our services and facilities. We still look forward to having you around again soon! Best regards, John Cid Operations Manager

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
I had to request for them to fix the water, only hot water was coming out. The dining ware set in the cupboard was dirty, the guy who fixed the faucet said he would request housekeeping to change it but nobody came.
Stayed 1 night in Jul 2019
Response from John Cid on Jul 22, 2019
Dear Valued Guest, Thank you for staying with us and for taking the time to share your experience. Please accept my apologies if you had some inconvenience during your stay. Rest assured, your concerns are highly noted and will be addressed by the Management team accordingly. Your feedback is important to us as it helps us improve our services and facilities. We still look forward to having you around again soon! Best regards, John Cid Operations Manager

4/10 Poor

Verified traveler

Disliked: Staff & service
Stayed 2 nights in Jul 2019
Response from John Cid on Jul 22, 2019
Dear Valued Guest, Thank you for staying with us and for taking the time to share your experience. Please accept my apologies if you had some inconvenience during your stay. Rest assured, your concerns are highly noted and will be addressed by the Management team accordingly. Your feedback is important to us as it helps us improve our services and facilities. We still look forward to having you around again soon! Best regards, John Cid Operations Manager

8/10 Good

Norm, Alabang

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has two rooms + ample living space bonus is the extra bathroom & kitchen.
Stayed 1 night in May 2019
Response from John Cid on Jun 4, 2019
Dear Valued Guest, Thank you for taking the time to share your wonderful experience with us following your recent visit to Parque Espana Residence Hotel. We were delighted that you had a comfortable stay and appreciated the service provided to you. Your positive comments will be shared with the team. This will definitely motivate them to keep up the good work. We hope to have the pleasure of welcoming you again in the future. Best regards, John Cid Front Office Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Comfortable stay
The location is very good if you want some peace and relaxation. It is within a city but has the suburbian feeling. The property is close by to at least two big malls with a huge selection of restaurants and different shops and cinemas. It is not too far from the airport which would only take ~ 20 minutes via the skyway/ overground motorway. However, since the building is ~20 years old, the rooms need updating e.g. new beds, sofas, kitchen units, cupboards, clothes cabinet. It would also be a bonus if there is a clothes washer/ dryer installed which is useful for long staying guests. The staff were nice more particularly those in the housekeeping and security/ shuttle departments. Breakfast is good overall for pinoy tastebuds.
Stayed 3 nights in May 2019
Response from John Cid on May 27, 2019
Dear Valued Guest, Thank you for taking the time to share your wonderful experience with us following your recent visit to Parque Espana Residence Hotel. We were delighted that you had a comfortable stay and appreciated the service provided to you. Your positive comments will be shared with the team. This will definitely motivate them to keep up the good work. Your feedback is important to us as it helps us improve our services and facilities. We hope to have the pleasure of welcoming you again in the future. Best regards, John Cid Front Office Manager

4/10 Poor

Verified traveler

Business traveler
Disliked: Amenities, property conditions & facilities
An ok location if you need some work in prnq / Alabang area. While the apt. is very big it is complete outdated. Aircon is noisy, internet is mess. have car park on site have mall cross the street for food
Stayed 1 night in Mar 2019
Response from John Cid on May 14, 2019
Dear Valued Guest, Thank you for staying with us and for taking the time to share your experience. Please accept my apologies if you had some inconvenience during your stay. Rest assured, your concerns are highly noted and will be addressed by the Management team accordingly. Your feedback is important to us as it helps us improve our services and facilities. We still look forward to having you around again soon! Best regards, John Cid Front Office Manager

8/10 Good

NY, NY

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Christian was great ! He was assigned at the front desk.. transport and housekeeping were great too!
Stayed 1 night in Apr 2019
Response from John Cid on May 14, 2019
Dear Valued Guest, Thank you for taking the time to share your wonderful experience with us following your recent visit to Parque Espana Residence Hotel. We were delighted that you had a comfortable stay and appreciated the service provided to you. Your positive comments will be shared with the team. This will definitely motivate them to keep up the good work. We hope to have the pleasure of welcoming you again in the future. Best regards, John Cid Front Office Manager

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, unit features (i paid for an upgrade room), proximity to commercial stores akd restaurants. The unit itself was very good. Had most everything, except maybe for avalable wine glasses.
Stayed 1 night in Mar 2019
Response from John Cid on Apr 19, 2019
Dear Valued Guest, Thank you for taking the time to share your wonderful experience with us following your recent visit to Parque Espana Residence Hotel. We were delighted that you had a comfortable stay and appreciated the service provided to you. Your positive comments will be shared with the team. This will definitely motivate them to keep up the good work. We hope to have the pleasure of welcoming you again in the future. Best regards, John Cid Front Office Manager

8/10 Good

Ana Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019
Response from Kathleen Austria on Feb 13, 2019
Dear Ana Marie, Thank you for taking the time to share your wonderful experience with us following your recent visit to Parque Espana Residence Hotel. We were delighted that you had a comfortable stay and appreciated the service provided to you. Your positive comments will be shared with the team. This will definitely motivate them to keep up the good work. We hope to have the pleasure of welcoming you again in the future. Best regards, Kathleen Austria Front Office Supervisor

8/10 Good

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from john on Jan 28, 2019
Dear Valued Guest, Thank you for taking the time to share your wonderful experience with us following your recent visit to Parque Espana Residence Hotel. We were delighted that you had a comfortable stay and appreciated the service provided to you. Your positive comments will be shared with the team. This will definitely motivate them to keep up the good work. We hope to have the pleasure of welcoming you again in the future. Best regards, John Cid Front Office Manager

8/10 Good

Michael Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from John Cid on Jan 8, 2019
Dear Valued Guest, Thank you for taking the time to share your wonderful experience with us following your recent visit to Parque Espana Residence Hotel. We were delighted that you had a comfortable stay and appreciated the service provided to you. Your positive comments will be shared with the team. This will definitely motivate them to keep up the good work. We hope to have the pleasure of welcoming you again in the future. Best regards, John Cid Front Office Manager

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cons: 1. Room aircon issue 2. Room maintenance is poor 3. Only 1 chair inside the room 3. Cable tv/box poorly placed Pros: 1. Comfortable bed 2. Kitchen is ok
Stayed 1 night in Dec 2018
Response from John Cid on Jan 8, 2019
Dear Valued Guest, Thank you for staying with us and for taking the time to share your experience. Please accept my apologies if you had some inconvenience during your stay. Rest assured, your concerns are highly noted and will be addressed by the Management team accordingly. Your feedback is important to us as it helps us improve our services and facilities. We still look forward to having you around again soon! Best regards, John Cid Front Office Manager

8/10 Good

Bernalyn

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from John Cid on Jan 8, 2019
Dear Valued Guest, Thank you for taking the time to share your wonderful experience with us following your recent visit to Parque Espana Residence Hotel. We were delighted that you had a comfortable stay and appreciated the service provided to you. Your positive comments will be shared with the team. This will definitely motivate them to keep up the good work. We hope to have the pleasure of welcoming you again in the future. Best regards, John Cid Front Office Manager

8/10 Good

Reynaldo

Liked: Cleanliness, property conditions & facilities, room comfort
The key card they gave wouldnt open the door.called up concierge to fix it up,it took so long for the maintenance to open the door so i decided to go down for them to update the keycard
Stayed 1 night in Nov 2018
Response from John Cid on Nov 16, 2018
Dear Reynaldo, Thank you for staying with us and for taking the time to share your experience. Please accept my apologies if you had some inconvenience during your stay. Rest assured, your concerns are highly noted and will be addressed by the Management team accordingly. Your feedback is important to us as it helps us improve our services and facilities. We still look forward to having you around again soon! Best regards, John Cid Front Office Manager

6/10 Okay

Bob, Las Vegas, NV

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
GREAT location, excellent staff! That's a good start for any hotel. Room, is nice, with a living room, sofa, nice TV, nice kitchen. Negatives: I've stayed there 3 times and this will probably be the last. Their showers never have hot water more than about 30-seconds, before it turns lukewarm at best. Not one time, in a total of about 30 days, have I ever had a "hot shower". I have asked them a number of times to fix it but they do not. VERY bad shower this time (I should have asked for a room change). It was raised, and I literally had to climb up two steps, with little to hold onto, in order to step down into the shower. It would be so easy for someone to fall and hurt themselves badly. Why would this place even have a shower like that? It's crazy bad. Overall, it has a great location in Alabang, close to the Festival and Town Center Malls, and the Commerce Mall is right across the street. That's the best thing this hotel has going for it. Location
Stayed 8 nights in Sep 2018
Response from John Cid on Oct 20, 2018
Dear Bob, Thank you for staying with us and for taking the time to share your experience. Please accept my apologies if you had some inconvenience during your stay. Rest assured, your concerns are highly noted and will be addressed by the Management team accordingly. Your feedback is important to us as it helps us improve our services and facilities. We still look forward to having you around again soon! Best regards, John Cid Front Office Manager