Dear Rolando,Thank you for taking the time to share your feedback with us. Despite being older than most hotels in the area, we strive to keep our facilities clean and well-maintained. Thus, we regret to hear that we were not able to meet your expectations during your stay with us.Rest assured, we shall continue enhancing our facilities and services to better satisfy the needs of our guests in the future.Hopefully, we will get to welcome you back and provide you with a more comfortable stay when you visit us again in the future.

Dear Antonio,We would like to thank you for choosing Richmonde Hotel Ortigas and sharing your review with us. It is our vision to provide our guests with enriching experiences that always delight and satisfy. Thus, we deeply regret if your stay was not as pleasant as we wish it could have been and if you experienced some inconveniences during your stay.Please be advised that rooms are cleaned and vacuumed daily, unless the guest turns on their "Do Not Disturb" sign. Nevertheless, we apologize if you found the condition of your room lacking.Rest assured, we have reiterated to our Housekeeping team to ensure that rooms are cleaned according to our standard procedures and that all furniture and fixtures are thoroughly checked and ready for guest use.While we understand your disappointment because of your recent stay, we hope we will get the chance to make it up to you and provide you with a quality Richmonde experience in the future.

Dear Rolando,We greatly appreciate your review to help us improve our services. It is our vision to provide our guests with enriching experiences that always delight and satisfy. Thus, we deeply regret if your stay was not as pleasant as we wish it could have been.Please be assured that we have already coordinated with our Housekeeping team, as well as our third-party service provider to ensure that all rooms and public areas are kept clean, fresh, and pest-free at all times.While we understand your disappointment because of your recent stay, we hope we will get the chance to make it up to you and provide you with a quality Richmonde experience in the future.

Dear Sachiko Sonia,Thank you for taking the time to share your feedback with us. Despite being older than most hotels in the area, we strive to keep our facilities clean and well-maintained. Thus, we regret to hear that we were not able to meet your expectations during your stay with us.Nevertheless, we are happy to know that you liked our convenient location. Rest assured, we shall continue enhancing our facilities and services to better satisfy the needs of our guests in the future.Hopefully, we will get to welcome you back and provide you with a more comfortable stay when you visit us again in the future.

Dear ,Thank you very much for your patronage and for sharing your review of our hotel. It is our utmost pleasure to be your second home here in the Ortigas area.We look forward to welcoming you back soon for another great stay!

Dear Joanna Rose,Thank you for taking the time to share your rating of our hotel. We hope you had a great time and we look forward to seeing you again soon!

Dear Klaus,Thank you for taking the time to share your rating of our hotel. We hope you had a great time and we look forward to seeing you again soon!Sincerely,Jorold MontelibanoGeneral Manager

Dear Klaus,Thank you for sharing your feedback with us. We are happy to know that you liked our facilities and services.We hope you had a great overall stay and we look forward to your next visit.

Dear Maricel,Thank you for sharing your feedback with us. It was our pleasure to be your choice of hotel here in Ortigas.We hope you had a great stay and we look forward to seeing you again soon.

Dear Millicent,Thank you for sharing your review with us. We are happy to know that you liked our convenient location and courteous staff service.We hope you had a good overall stay and we look forward to seeing you again on your next stay!

Dear Michael,Thank you for sharing your feedback with us. We are happy to know that you liked our facilities and services.We hope you had a great overall stay and we look forward to your next visit.

Dear Choi,We greatly appreciate your feedback and rating of our hotel. It was our pleasure to be of service to you and we hope to see you again soon for another great stay.

Dear Jaime,Thank you very much for choosing to stay with us and for sharing your review of our hotel. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you back again soon!

Dear Jaime,Thank you for sharing your rating of our Hotel. We hope you had a great stay and we look forward to seeing you again in the future.

Dear Miguel,Thank you for taking the time to share your rating of our hotel. We hope you had a great time and we look forward to seeing you again soon!

Dear Jaime Rosalio,Thank you for taking the time to share your rating of our hotel. We hope you had a great time and we look forward to seeing you again soon!

Dear Maria Aurelia,Thank you for sharing your review of our hotel. It was our utmost pleasure to be of service to you and we are happy to know that you liked our staff service and convenient location.We hope to see you again soon!

Dear Victor,Thank you for sharing your rating of our hotel It was our pleasure to be of service to you during your stay. We hope you had a great time and we look forward to seeing you again soon.

Dear Caleb,Thank you for sharing your rating of our hotel. We hope you had a good overall stay.Please be assured that we will continue enhancing our facilities and services to better meet the needs and expectations of our guests.Hopefully, we will get to welcome you back with a more satisfying experience soon.

Dear Marcelo,Thank you for taking the time to share your rating of our hotel. We hope you had a great time and we look forward to seeing you again soon.

Dear Felix Ray,Thank you very much for sharing your feedback with us. We hope you had a great time and we look forward to seeing you again soon.

Dear Danilo,Thank you very much for sharing your review with us. We are extremely delighted to know that you liked our signature ensaymada, as well as the courteous service of our staff and our convenient location.Rest assured, we shall continue enhancing our facilities and room amenities to better meet the needs of our guests.We hope to see you again for more pleasant stays in the future.

Dear Charlene,Thank you very much for sharing your rating with us. We hope you had a great time and we look forward to seeing you again soon.

Hi Jaime Rosalio,Thank you very much for sharing your review of our hotel. It was our pleasure to be of service to you during your stay with us. We hope you had a great time and we look forward to seeing you again soon.

Dear Reynaldo,Thank you very much for sharing your rating of our hotel. It was our pleasure to be of service to you and we hope to see you again soon for another great stay!

Dear Yasser,We greatly appreciate you taking the time to share your review with us. Despite being older than most hotels in the area, we strive to keep our facilities clean and fresh to ensure the comfort of our guests.Thus, we hope you had a good overall stay in our hotel. Rest assured, we are continuously enhancing our facilities and services to better serve our guests.Hopefully, we be able to provide you with a more pleasant stay when you visit us again in the future.

Dear Claudio,Thank you for sharing your rating of our hotel. We hope you had a great stay and we look forward to seeing you again soon.

Dear Emalin,Thank you very much for sharing your review with us. We are delighted to hear that you greatly enjoyed our convenient location, delectable breakfast buffet spread, and the service of our staff. We hope you had a fun at the hotel and we look forward to welcoming you back for another great stay in the future!

Dear Arthur,Thank you for taking the time to share your review of our hotel. We sincerely apologize if you experienced some delays during your check-in. Please be assured that we are continuously coaching our team to consistently provide fast and efficient service to all our guests.Despite this concern, we hope you had a good overall stay in our hotel and we look forward to welcoming you again in the future.

Dear Orlando,Thank you for taking the time to share your rating with us. It was our pleasure to be your choice of hotel. We hope you had a great stay and we look forward to your next visit.

Dear Taehyung,Thank you for taking the time to share your rating of our hotel. We hope you had a good overall stay with us and we look forward to providing you with a more delightful experience in the future.

Dear Michael,Thank you very much for sharing your review with us. It was our pleasure to provide you with warm hospitality and quality hotel services. We hope you had a great time and we look forward to seeing you again in the future.

Dear Magracia,Thank you very much for sharing your rating of our hotel. We hope you had a pleasant overall stay and we shall look forward to seeing you again in the future!

Dear Dennis,Thank you very much for sharing your review of our hotel. It was our utmost pleasure to provide you with quality hotel facilities and services and we are also glad to know that you enjoyed our convenient location.We hope to see you again for another pleasant stay in the future!

Dear Rhoda Jane,Thank you for taking the time to share your review with us. We are happy to know that you liked our convenient location.On the other hand, we sincerely apologize if you experienced any inconvenience during your stay, especially with regard to the noise from the neighboring room and the cleanliness of your room. Please be assured that we have reiterated to our Housekeeping team to ensure that guest rooms are kept clean at all times. We have also coordinated with our third-party service provider for intensified fumigation.Despite this unpleasant experience, we hope we will get the chance to make it up to you should you decide to stay with us again in the future.

Dear Ramil,Thank you for sharing your rating of our hotel. We are pleased to know that you enjoyed the warm hospitality of our staff. We hope you had a great time and we look forward to seeing you again!

Dear Guest,Thank you for sharing your rating with us. We hope you had a good overall stay and we look forward to seeing you again soon.

Dear Guest, Thank you for taking the time to share your feedback with us. It is our vision to deliver enriching experiences that always delight and satisfy. Thus, we hope you had a good overall stay despite the concerns you mentioned. Our guest rooms, including all fixtures and amenities, are cleaned regularly. Nevertheless, please be assured that we have reiterated to our housekeeping team to ensure that every nook and cranny of our guest rooms is kept clean and well-maintained at all times. You might also be interested that renovation plans are in place and are scheduled to commence soon. We hope to welcome you back with more updated facilities and deliver a better staycation experience when you visit us again in the future.

Dear Marianne, Thank you for taking the time to share your review with us. Despite being older than other hotels in the area, we strive to ensure the cleanliness of our facilities and the quality of our service. Thus, we deeply regret to hear that we fell a short of meeting your expectations of our hotel. Rest assured, we have reiterated to our housekeeping team to strictly adhere to our standards to keep all rooms clean, fresh, and ready for guests’ use. Microwave ovens, along with other amenities, are available only in our one-bedroom and two-bedroom suites as a premium service for higher room categories. As with other hotels in Manila, nominal charges are made for the re-heating service of non-hotel food and also for local calls made in-room. We are sorry to hear that getting charged for this affected your experience in our hotel. You might be interested to know that renovation plans are in place and are scheduled to commence soon. Thus, we truly hope that you will still give us the opportunity to serve you better and welcome you back with more updated facilities and furnishings. Thank you.

Dear Elsie, Thank you for taking time to share your feedback on our hotel. It was our pleasure to be of service to you during your stay. We deeply regret if you experienced some discomfort with regard to your room and towels, as well as with our package-included meals. It might interest you to know that renovation works are scheduled to start this year. Hopefully, we will be able to welcome you with more updated facilities and better service when you stay with us again in the future. Sincerely, Jorold Montelibano General Manager

Dear Franc, We greatly appreciate you taking the time to share your feedback with us. Despite being older than most hotels in the area, we do our best to ensure that our facilities are clean and ready for guest use. We deeply regret to hear that your stay was not as pleasant as we wish it could have been. We also sincerely apologize for the inconveniences you encountered with your shower's hot water and with the food served to you. Had we known about your concerns, we would have addressed them immediately to make your stay more comfortable. We are once again sorry for your less than satisfactory experience. It might interest you to know that renovation works are already scheduled for next year. Hopefully, we will get the chance to make it up to you and welcome you with facilities that are up to Richmonde's quality standards in the future.

Dear Bernie, Thank you very much for taking the time to post your review of our hotel and your commendation of our staff. We are pleased to hear that you liked the service of our employees and that you look forward to staying with us again. Likewise, we cannot wait to welcome you back as soon as we open for business and leisure stays. Until then, stay safe and feel free to contact us if you ever need hotel accommodation in the future.

Hi Maria! Thank you for sharing your rating of our hotel! We hope you had a great stay with us! Take care and we look forward to seeing you again in the future!