Ratings based on 131 Verified Reviews

3.8 out of 5
82% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Comfort room

Posted May 15, 2017
Room is comfort and access is good for green belt and other shopping mole. We can not expect like other lacually hotel facility, nevertheless,It is comfort condominium stsyle hotel. Kitchen, other facility is available. Only landory machine is not available at room. And TV program is not available like other hotel.
Comment from Hotel Management
May 16, 2017 by Sue Ponnudurai, Hotel Management
Greetings from Somerset Olympia Makati! We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service standards. Receiving such positive feedback from our residents motivates us more on delivering good customer service. Once again, thank you for your valued patronage. We look forward to welcoming you back at Somerset Olympia Makati. Yours sincerely, Sue Ponnudurai
4 out of 5
Recommended
for Everyone
by A verified traveler from Appleton, Wisconsin

Nice hotel convenient for Makati Philippines area.

Posted Apr 8, 2017
Great hotel stay. We stayed for 5 nights. Breakfast good. Hotel staff excellent. Pool very small for size of hotel.
Comment from Hotel Management
Apr 11, 2017 by Sue, Hotel Management
Greetings from Somerset Olympia Makati! We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service standards. Receiving such positive feedback from our residents motivates us more on delivering good customer service. Once again, thank you for your valued patronage. We look forward to welcoming you back at Somerset Olympia Makati. Yours sincerely, Sue Ponnudurai
5 out of 5
Recommended
for Everyone
by A verified traveler from SG

One of the nicer service apartments I have stayed

Posted Apr 7, 2017
Staff, location, price, service exceeds expectations.
Comment from Hotel Management
Apr 11, 2017 by Sue, Hotel Management
Greetings from Somerset Olympia Makati! We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service standards. Receiving such positive feedback from our residents motivates us more on delivering good customer service. Once again, thank you for your valued patronage. We look forward to welcoming you back at Somerset Olympia Makati. Yours sincerely, Sue Ponnudurai
4 out of 5
by meldy

Posted Feb 27, 2017 on Hotels
Comment from Hotel Management
Mar 1, 2017 by General Manager, Hotel Management
Dear Meldy, Greetings from Somerset Olympia Makati. Thank you for leaving us your rating. We hope that you will consider us again on your next visit. Sincerely, Sue Ponnudurai General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from philippines

Posted Feb 26, 2017 on Orbitz
Very friendly staff, clean and well equipped room. Perfect location in Makati.
Comment from Hotel Management
Feb 28, 2017 by Sue, Hotel Management
Dear Jan-Louis, Greetings from Somerset Olympia Makati! We were delighted to learn that we met your expectations in service standards. Thank you for your valued patronage. We look forward to welcoming you back at Somerset Olympia Makati. Yours sincerely, Sue Ponnudurai
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Nice older hotel, well priced

Posted Feb 24, 2017
Pros: Modestly priced for the location.
Cons: The only real negative is something that cannot actually be improved. The parking entrance is very narrow and intimidating for driver of good skill.
Location: Hotel is within easy walking distance of the local major shopping mall restaurants and cinema.
Overall the hotel and staff were quite nice. The WIFI was as advertised, although typically slow. We stayed two nights and were very happy overall
Comment from Hotel Management
Feb 28, 2017 by Sue, Hotel Management
Dear Mike, Greetings from Somerset Olympia Makati! We were delighted to learn that we met your expectations in service standards. Thank you for your valuable feedback. We look forward to welcoming you back at Somerset Olympia Makati. Yours sincerely, Sue Ponnudurai
3 out of 5
by Ramesh

My stay exprience

Posted Feb 21, 2017 on Hotels
Check in was good. Given early check in that I very thank full. Had good rest before going for meeting. Room had musty smell but not a big issue because it was 1 night stay. Nevertheless was surprised to see a cockroach was crawling on the floor at night. It was too late for me to call housekeeping but informed hotel staff in the morning. Bathroom was small and cramp.
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Dear Ramesh, Greetings from Somerset Olympia Makati! We were delighted to learn that we met your expectations in service standards. On the other hand, we do apologize for the unfortunate experience. Please be assured that we have taken this seriously and rectified the problem. Once again, thank you for your valued patronage. We look forward to welcoming you back at Somerset Olympia Makati. Yours sincerely, Sue Ponnudurai
2 out of 5
by A verified traveler from Singapore

Old run down hotel, great location

Posted Feb 18, 2017
We checked in late in the night, the room should have been ready for twin beds, but it was not. We had to wait for a while, before we got the room. The room was old, with smell of mould, the shower would flood, during a bath and one ended up standing in dirty water. At our request the staff accommodated a change in room. We moved from A32 to A43, the room was the same category. This was a smoking room and it was full of foul smell. The shower never gave any hot water as was the case with the other room too. The TV stopped working for the last couple of days. Our room was not cleaned when we got back from work at 4:30 pm. All in all, great location, good staff, run down facilities, depressing rooms, dim lighting, poor plumbing. For that price, there are other hotels around that are more modern.
Comment from Hotel Management
Feb 20, 2017 by Sue, Hotel Management
Dear Nick, Warmest greetings from Somerset Olympia Makati. We thank you for your feedback and sincerely appreciate your time to share your invaluable comments. We have noted your assessment on specific areas that need improvement. We sincerely apologize that these have greatly affected your stay experience and thank you for your feedback which we have brought up with the specific departments concerned for their improvement. Please trust that this is an isolated case and not an indicative of our service standards. Should you need any assistance in the future, please let me know and I will personally assist you. Sincerely, Sue Ponnudurai
5 out of 5
by Ana Maria

Posted Jan 10, 2017 on Hotels
Great location for shopping & restaurants, friendly & accommodating staff. My problem was the the mattress which I think needs a replacement.
Comment from Hotel Management
Jan 16, 2017 by General Manager, Hotel Management
Dear Ana Maria, Greetings from Somerset Olympia Makati! We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service standards. On the other hand, I apologize for the concern encountered regarding our mattress, please trust that this is noted and discussed to the team. Once again, thank you for your valued patronage. We look forward to welcoming you back at Somerset Olympia Makati. Yours sincerely, Sue Ponnudurai
3 out of 5
by A verified traveler

A regular 3 star hotel

Posted Dec 7, 2016 on Hotels
The room was very different from one being featured on the website. There is no separate living area.
Comment from Hotel Management
Dec 9, 2016 by General Manager, Hotel Management
Greetings from Somerset Olympia Makati! We always appreciate the guests’ feedback of our property with an intention to continually improve our service & facilities. We are happy that we have met your service standards. On the other hand, we also thank you for sharing your less satisfactory rating on our property in terms of our room. For our studio apartments it doesn't have any separate living area. Living area only applies for 1 bedroom and up category. Please be assured that we are always seeking to satisfy the expectations of our residents, given your feedback, we will use it to improve guest experience. Once again, thank you for your valued feedback and we look forward to welcome you again and have another opportunity to serve you better. Yours sincerely, Sue Ponnudurai | Residence Manager