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Overview of The Charter House

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Featured Image
Outdoor pool
Outdoor pool
Outdoor pool
32-inch LED TV with cable channels

3.8/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air Conditioning
  • Restaurant
  • Breakfast Available
  • Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationMakati Medical Center16 min walk
    Popular LocationBGC Arts Center5 min drive
    Popular LocationFort Bonifacio23 min drive
    AirportManila (MNL-Ninoy Aquino Intl.)29 min drive
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  • Superior Room

    4.8/5 guest room rating

    Room amenities

    • 215 sq ft
    • Sleeps 2
    • 1 Queen Bed OR 2 Twin Beds
    More detailsSuperior Room
  • Family Room (Greenbelt Mall View)

    4.3/5 guest room rating

    Room amenities

    • 366 sq ft
    • City view
    • Sleeps 4
    • 1 Queen Bed and 2 Twin Beds OR 4 Twin Beds
    More detailsFamily Room (Greenbelt Mall View)
  • Premier Room (Greenbelt Mall View)

    4.5/5 guest room rating

    Room amenities

    • 215 sq ft
    • City view
    • Sleeps 2
    • 1 Queen Bed
    More detailsPremier Room (Greenbelt Mall View)
  • VIP Room

    Room amenities

    • 366 sq ft
    • City view
    • Sleeps 2
    • 1 Queen Bed
    More detailsVIP Room

About this area

Makati

In the city center and near a metro station, The Charter House is in an area with good shopping. Travelers eager for a bit of culture can stop by Ayala Museum, while those who have shopping on the agenda may want to visit Greenbelt Shopping Mall and Ayala Center. Looking to enjoy an event or a game? See what's going on at Cuneta Astrodome or Mall of Asia Arena.
Visit our Makati travel guide
Popular Location

What's nearby

  • Makati Medical Center - 16 min walk
  • Central Bank of the Philippines - 5 min drive
  • BGC Arts Center - 5 min drive
  • Resorts World Manila - 15 min drive
  • Fort Bonifacio - 23 min drive

Getting around

  • Ayala Center Station - 13 min walk
  • Manila Pasay Road Station - 17 min walk
  • AirportNinoy Aquino Intl. Airport (MNL) - 29 min drive

Restaurants

  • The Capiz Coffee Shop — 1 min walk
  • Cafe Havana — 3 min walk
  • Simply Thai — 3 min walk
  • Bizu Patisserie and Cafe — 3 min walk
  • Gelatissimo — 3 min walk

About this property

The Charter House

Makati hotel in San Lorenzo, walk to Greenbelt Shopping Mall
This smoke-free hotel features a restaurant, an outdoor pool, and a rooftop terrace. WiFi in public areas is free. Additionally, a business center, a meeting room, and laundry facilities are onsite. All 108 rooms offer free WiFi, refrigerators, and LED TVs with cable channels. Guests will also find room service, free bottled water, and hair dryers.
The Charter House offers 108 air-conditioned accommodations with safes and complimentary bottled water. 32-inch LED televisions come with cable channels. Bathrooms include showers, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily 9:00 AM–10 AM: PHP 200-500 per person
  • 1 restaurant
  • Room service available

Things to do

  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Refrigerator

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop

Languages spoken

  • English
  • Filipino

Business services

  • 1 meeting room
  • Business center

Outdoors

  • Rooftop terrace

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Linens

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • 32-inch LED TV
  • Cable channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Desk
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in time starts at 2 PM
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: PHP 1000

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between PHP 200 and PHP 500 per person (approximately)
  • Airport shuttle fee: PHP 1100 per vehicle (one-way, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Charter House Hotel
Charter House Hotel Makati
Charter House Makati
Charter House Makati, Metro Manila
The Charter House Hotel
The Charter House Makati
The Charter House Hotel Makati

Frequently asked questions

Can I cancel my reservation for free at The Charter House and receive a full refund?
Yes, The Charter House offers free cancellation on select room rates, because flexibility matters! Please refer to The Charter House cancellation policy on our site for more details about any exclusions or requirements.
Does The Charter House have a pool?
Yes, this property has an outdoor pool.
Is The Charter House pet-friendly?
No, pets are not allowed at this property.
How much is parking at The Charter House?
The Charter House doesn't offer parking.
What time is check-in at The Charter House?
Check-in begins at 2 PM. Late check-in is available during limited hours.
What time is check-out at The Charter House?
Check-out is at noon.
Does The Charter House provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of PHP 1100 per vehicle, one-way, applies.
Where is The Charter House located?
Located in San Lorenzo, this hotel is within a 5-minute walk of Greenbelt Shopping Mall, Ayala Museum, and Asian Institute of Management. Makati Stock Exchange and Ayala Center are also within 10 minutes. Ayala Center Station is 13 minutes by foot and Ayala Station is 13 minutes.
3.8
Good
5 - Excellent
97
4 - Good
163
3 - Okay
76
2 - Poor
27
1 - Terrible
10

3.9/5

Cleanliness

4.0/5

Staff & service

3.9/5

Amenities

3.5/5

Property conditions & facilities

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
The property was very convenient. Clean room. Staff was helpful. The disappointing part was the meal. They forgot to bring the meal to the room and it happened twice. They should be mindful for the quarantine situation that their guest cannot come out to get their own food.
Stayed 2 nights in Aug 2020

2/5 Poor

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
The internet was very poor. That was the only problem I had in the hotel.
Stayed 2 nights in Aug 2020

5/5 Excellent

Business traveler
Happy face iconLiked: Cleanliness, staff & service, amenities
I stayed for almost 1 week on this property, During the waiting period of my Covid19 test result, and quarantine -certificates, please be patiently waiting for the results, Thumbs up,to all essentials workers during this pandemic, Regards to the front desk, Security guard,room attendant, Very professional workers, Well trained and Friendly, they accommodate my needs, My room is too spacious, Clean, craving food?restaurant is inside the property, you don’t need to go outside, 7eleven, malls is within the area, everything you need is there. Thank you 😊 for helping me, I will surely to book again on my next visit in makati. I will highly recommend this hotel. Godbless. And keep safe..
Stayed 2 nights in Jul 2020

5/5 Excellent

Business traveler
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service from staff, from front desk, to bellboys and housekeeping, to doorman. Good breakfast food too, and inexpensive.
Stayed 3 nights in Feb 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

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