Not a 4* room but 4* services I. E sauna, jacuzzi
Posted Aug 18, 2016 on Hotels
Not a 4* hotel but 4* services like the pool and spa, the pool was on third floor which was good, it had a heated jacuzzi and a sauna which were both very good and made up for the room which is still good, the bathroom is tiny and you can't propery sit on the trap as the sink is in the way, no tea and coffee facilities which is odd in a 4* hotel. The restaurant and coffee shop are not 'part' of the hotel but in the same building even of you have to walk outside to get to them and are privately owned and not the cheapest, mega mall is cheaper with better choice.
Comment from Hotel Management
Aug 22, 2016 by General Manager, Hotel Management
Dear Mr. Mathew,
Thank you for taking the time to write a feedback about your recent stay with us. We are pleased to hear that you enjoyed our facilities like our Jacuzzi, sauna and swimming pool. We pride ourselves in offering our guests different options for our guests to choose from depending on the needs of our guests. We are glad to inform you that we offer different kinds of amenity set-up depending on the room category that you availed. Additional items such us coffee/tea making facility are available upon request subject to a minimal charge for the deluxe classic room. For our deluxe premium, premier and suite rooms, we provide complimentary coffee/tea making facilities, bottled water that we replenish daily, among others. The next time you visit the hotel, we recommend that you opt for our deluxe premium and premier rooms that are more spacious in terms of the room and bathroom size.
We hope that you would visit us again soon. Thank you once again for your constructive feedback!
Hazel G. Novelles
Director of Sales & Marketing
On behalf of The Exchange Regency Residence Hotel