Ratings based on 613 Verified Reviews

3.5 out of 5
79% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from FSM

disappointed

Posted Jan 21, 2017
Pros: Its location near the mall
Cons: Cheaper, friendlier staff, some facilities in the room e.g., stocked fridge, water, a more honest advertising scheme...everything really -
Location: Not much to do its Manila!!!...pretty intense, but Robinson Mall around the corner is good.
This was out 6th stay here and will be our last. The hotel has been "renovated", which basically seems to mean they have crammed more rooms into smaller spaces, take every single penny off you and charge you for everything. The rooms used to come with a stocked fridge and complimentary water - this is no more - its empty.The staff were unfriendly and unhelpful for example; although advertising the usual 24hr front desk, they refused to change some money for us as it was a shift change and again advertising "airport taxis" this simply meant the doorman flagged down the first taxi to pass the hotel which was not metered and involved a intense few minutes of explaining that we wanted the meter turned on so we would not be ripped off. We had the (again advertised) breakfast, that when received was nothing like what was shown and certainly not worth the money. A shame, as on our first visit to this hotel a few years ago, we like it and returned. We will not do this again. The only thing going for it is its location near Robinson Mall.
4 out of 5
Recommended
for Everyone
by A verified traveler from nagoya japan

Nice hotel near everything and so convenient

Posted Jan 19, 2017
Pros: Renovated and affordable
Cons: Restaurants Foods
Location: Nice place to go to Robinsons plaza and go shopping and dine at Bacolod Inasa have Avery Nice Foods
its a beautiful renovated hotel Evrything is nice Very Luxurious Taxi s. and jeepneys are available.walking distance to Robinsons Plaza a Big Department Store everything is there from cheaper to Expensive Prices.Restaurants have expensive prices and lower prices.The most delicious and cheaper foods I had was Bacolod Inasa located n the 1st floor walking distance from this hotel I want to stay for 1week without being bored.
3 out of 5
by A verified traveler

Need improvement

Posted Dec 13, 2016 on Hotels
The room amenities as well as the housekeeping system is not good. Not because of the staff but because of their policy. The cashier/ staff at the dining station need to learn how to talk with diplomacy and courtesy.
1 out of 5
by A verified traveler

Posted Dec 1, 2016 on Hotels
So disappointed, I stay at superior deluxe double room for 3 night, NO COFFEE SETS, ONLY 2 SMALL BOTTLE WATER AT 1 night, then no more, I ask reception, she reply that only 2 bottle for first night only, no matter how many night I stay. Her phone manner also bad.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 28, 2016 on Hotels
3 out of 5
by A verified traveler

Just for staying at night.

Posted Nov 19, 2016 on Hotels
Checking in was easy. Room was basic but cleanliness was not as high. Towels provided was stained and should be replaced with new towels. The cup in the bathroom though wrap as sanitized have toothpaste stained at the bottom. When purchased local SIM card, the connection in the room wasn't good. On the high side, Wifi was good and there's lots of eateries around the area. Close to Robinsons and Macdonald's. Overall, would recommend to consider other options if available.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Close to Robinsons Mall

Posted Nov 1, 2016
Good hotel reasonable rate , king size bed not far from Robinsons Mall and LA Cafe.
4 out of 5
by A verified traveler

Friendly hotel

Posted Oct 31, 2016 on Hotels
Friendly staff and great location. The newly renovated room was comfortable & with power point by the bed-side, which is very convenient for phone charging. One down-side is the window-blind which they are using, instead of curtain, doesn't block the light fully so it woke me up early morning as I am a very light-sleeper. Would advise to ask for higher floor too as the traffic noise can be a nuisance!
3 out of 5
by A verified traveler

Posted Oct 28, 2016 on Hotels
Older hotel with no extras like free breakfast. Not worth the money.
5 out of 5
by A verified traveler

Posted Oct 18, 2016 on Hotels
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