Posted May 20, 2016 on Hotels
Room was spacious (we booked 1 Junior suites).
Had big walk-in shower but nowhere to put stuff e.g. soap, shampoo, hooks for towels. Hand basin had big crack in it. Glass in the bathroom needs cleaning.
Was surprised to find no in-room safe. And fridge kept everything nice and warm... LOL.
Had dinner in restaurant - ordered from menu got given wrong item, they tried to fix it by putting meat on different plate, still had wrong sauce in it and didn't match menu.
But apart from these gripes, cheap restaurants just up the road. Staff were friendly and welcoming.
Unsure if we would stay again...
Comment from Hotel Management
by Torre Venezia Suites, Hotel Management
Dear NZ Traveller,
Greetings from Torre Venezia Suites!
Thank you for choosing us for your accommodation. We appreciate all your comments and we are seriously taking into consideration all your kind thoughts regarding the property. We promise you that there would be improvements.
We are saddened to hear about your negative experience with our restaurant. We would like to express our sincerest apologies for not being able to meet your expectations. Rest assured that this has been discussed with our Culinary Team. We hope that we will have the pleasure of serving you once again in one of your future trips to Quezon City so we can restore your confidence in us.