Ratings based on 1,195 Verified Reviews

4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Charming historical hotel

Posted Sep 22, 2017
Pros: The ambiance was charming and being able to walk to many great restaurants was wonderful.
Location: There are many nice restaurants and shops in the neighborhood. Also, the Cave of the Winds is close-by and we enjoyed visiting there.
We were upgraded to the Henry Ford suite, which was very luxurious! The staff couldn't have been more helpful or nicer.
Comment from Hotel Management
Sep 22, 2017 by Brian, Guest Services, Hotel Management
Our teams is always pleased when we exceed our guest expectations. Thank you, we are looking forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from wichita, ks

Easy walking to shops

Posted Sep 20, 2017
Great place to stay. Wish the bar had different foods than the restaurant.
Comment from Hotel Management
Sep 21, 2017 by Brian, Guest Services, Hotel Management
Thank you for staying with us. Your concerns are being addressed
5 out of 5
Recommended
for Everyone
by A verified traveler from Ft. Worth

Historic hotel walking distance to every thing

Posted Sep 18, 2017
Since I was a Gold Expedia Member they upgraded us to the Prince Ferdinand Suite, waived resort and valet fees, They treated us like royalty. Only issue was when I called down to get my car the valet didn't know how to put it in reverse. I waited 20 min before I walked inside and they asked me for help. I drive a Genesis Coupe 6 speed. It was etched on the shift knob. They unscrewed my shift knob as well. Not sure why. Otherwise it was an amazing stay.
Comment from Hotel Management
Sep 20, 2017 by Brian, Guest Services, Hotel Management
Thank you for staying with us. Your concern is being addressed with our team. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Aiken SC

Just lovely

Posted Sep 17, 2017
Wonderful place. Awesome breakfast! Easy walk to shops, pubs and restaurants.
Comment from Hotel Management
Sep 17, 2017 by Brian, Guest Services, Hotel Management
Thank you for joining us. We are looking forward to your next visit.
3 out of 5
by A verified traveler from Minnesota

Needs to invest in bedding and noisy

Posted Sep 17, 2017
The location of the hotel is very convienent to nearby attractions. We we're dissiponted by the niosyness of the street. We had room 203 with windows on 3 sides. Car alarms, before dawn trucks and early morning delivery trucks kept us from a restful Saturday morning. The bedding was also lacking for cool mountain nights. For a hotel of this price and supposed quality they only have a thin blanket and coverall. It would be money well spent to invest in down comforters and duvet covers. The mattress was also very warn and sunken.
Comment from Hotel Management
Sep 17, 2017 by Brian, Guest Services, Hotel Management
Thank you for staying with us. Your concerns are being addressed by our housekeeping team. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Great Hotel

Posted Sep 15, 2017
Pros: Service, rooms, location
Location: Easy walk into town
Arrived early ,had lunch on the veranda, great staff, room was large, charming with a jacuzzi and fireplace!
Comment from Hotel Management
Sep 17, 2017 by Brian, Guest Services, Hotel Management
We are pleased you enjoyed your time with us. Thank you, we are looking forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from illinois

Elegant and homey

Posted Sep 14, 2017
Waitstaff is wonderful. Would love to stay here again
Comment from Hotel Management
Sep 17, 2017 by Brian, Guest Services, Hotel Management
Our teams are pleased you enjoyed your time with us. Thank you, we are looking forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 14, 2017
Location was great you can walk everywhere. Staff was excellent. Breakfast was very good.
Comment from Hotel Management
Sep 17, 2017 by Brian, Guest Services, Hotel Management
Our teams are always pleased when we exceed out guests expectations. Thank you, we are looking forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 13, 2017
A lovely historic hotel well situated for sightseeing. Very comfortable rooms with breakfast and good food in the restaurant and pub.
Comment from Hotel Management
Sep 13, 2017 by Brian, Guest Services, Hotel Management
We are pleased you enjoyed your time with us. Thank you, we are looking forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Round Rock

great experience

Posted Sep 12, 2017
Pros: Location to all the local attractions and sights. The stay was very relaxing. The food was outstanding!
Cons: Having said the food was outstanding, the delivery left a lot to be desired......took well over an hour to get our meal and one order was wrong.
Location: close to all the local attractions.
My wife and I had a fantastic stay in a great Victorian period hotel rich in History.
Comment from Hotel Management
Sep 13, 2017 by Brian, Guest Services, Hotel Management
Thank you for staying with us. Our food and beverage team is very disappointed they did not exceed your expectations. Thank you.