Ratings based on 60 Verified Reviews

4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

This traveler left a rating score only Posted May 6, 2018
4 out of 5
by A verified traveler

Wonderful experience

Posted Feb 22, 2018 on Hotels
Great spot near El Cable, so great location in town. There was an issue with wifi service in the initial room I was in, but the staff were very responsive, and moved me into a nicer room, after which it was great. I'd stay here again for sure. Maybe not in Room 308 if you need good wifi, but otherwise, all very good.
4 out of 5
by A verified traveler

Posted Jan 30, 2018 on Hotels
Comment from Hotel Management
Feb 6, 2018 by Vanessa Sepulveda A - Jefe de Alojamiento, Hotel Management
Esperamos contar con su presencia en una nueva oportunidad y brindarle el mejor servicio que Varuna Hotel Ofrece
5 out of 5
Recommended
for Everyone
by A verified traveler from San Juan, PR

Beautiful boutique type hotel

Posted Nov 11, 2017
Great location, excellent value includes breakfast! The room and bathroom have ample space! The bed is comfy, wireless internet is unlimited! Depending on the room, some are quiet than others!
Comment from Hotel Management
Nov 16, 2017 by Diana Torres, Hotel Management
Buenas Tardes Sr. Melendez Para nosotros fue un gusto, atenderlo en nuestro hotel, esperamos tenerlo de nuevo. cordial saludo.
1 out of 5
by Mohammed

Run away do not walk from this hotel..

Posted Sep 11, 2017 on Hotels
I have to hundreds of hotels.. this hotel is by far the worst hotel I have ever been at.. It felt like this hotel is a place for prostitution.. I have a reservation for two... My girlfriend came and stayed for 40 minutes. Right after she left, the lady at the reception called me and asked me to pay for the extra person... I was flabbergasted... She did not take the time to review my reservations.. very bad... Also be careful for the extra charges... the other person, I think he is the manager, is one of the least polite person you will ever meet.. he yells, he screams and he will make you pay what he wants... (I will take up the extra charges with my Credit Card) The breakfast is the lousiest breakfast I have ever had.. bad over all in all categories. Electricity shuts off every 5 minutes.. Noise and drunk people are all around the hotel Run away do not walk from this hotel..
5 out of 5
by Monica

Modern, clean and spacious

Posted Apr 8, 2017 on Hotels
Really enjoyed my stay at the hotel for Runa. The staff was amazing, the rooms were modern, clean, and spacious. The lobby is a bit simple and small but there's a big dining room. It's in a great central location as well. I'll be staying there again!
Comment from Hotel Management
Apr 24, 2017 by GERENCIA, Hotel Management
I would like to express my appreciation for your satisfaction with the service received during your stay at the Hotel; It is of great pride to know these appreciations when you have dedicated time and effort to achieve this.
4 out of 5
by A verified traveler

Good stay

Posted Apr 4, 2017 on Hotels
The hotel was great - good service and nice breakfast. The area is near the university and has a great vibe. Easy to get to downtown. The wifi in the room was very spotty.
Comment from Hotel Management
Apr 24, 2017 by GERENCIA, Hotel Management
I would like to express my appreciation for your satisfaction with the service received during your stay at the Hotel; It is of great pride to know these appreciations when you have dedicated time and effort to achieve this.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in a safe and nice area

Posted Mar 22, 2017
Hotel has restaurants and shops in walking distant and is nice and clean. Staff does not speak any English at all (pretty much the same everywhere).
Comment from Hotel Management
Apr 24, 2017 by Comunication, Hotel Management
We are working on training the staff in the English language to have the opportunity for better communication with our clients
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in Manizales, quiet area

Posted Mar 20, 2017
Very friendly and nice service. Big room with comfortable beds. Good wifi, flat tv. Nice breakfast with wide option of hot and cold dishes. It was a bit cold in the room. Shower in general ok but needs some renovation recarding facilities. Very safe and quiet area. It takes by bus 10 minutes to reach center.
Comment from Hotel Management
Apr 24, 2017 by Alojamiento, Hotel Management
I would like to express my appreciation for your satisfaction with the service received during your stay at the Hotel; It is of great pride to know these appreciations when you have dedicated time and effort to achieve this.
5 out of 5
by Sarvjit

Clean modern hotel.good location

Posted Mar 7, 2017 on Hotels
The room was very good.helpful staff . Breakfast very poor selection in food
Comment from Hotel Management
Apr 24, 2017 by GERENCIA, Hotel Management
It is a pleasure for us to take into account all your suggestions for the continuous improvement of our service, once you have analyzed your situation regarding the variety of breakfasts, the organization is in a position to carry out the relevant changes to ensure a Food service according to your needs, which is why we are interested to know your suggestions, also the buffet offered is only optional, the production department is able to elaborate the plate of your suggestion