Ratings based on 124 Verified Reviews

4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Clean, family friendly hotel

Posted Apr 3, 2017
I like Country Inn & Suites because they're clean, staff is friendly, and my 4 kids are welcomed, not out-of-place. Spacious rooms, clean and good-sized hot tub and pool, good free breakfast, all at a reasonable rate!
Comment from Hotel Management
Apr 5, 2017 by Amanda, Front Desk Supervisor, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you and your children feel welcome when staying with us. We look forward to seeing you the next time your travels bring you to Mankato.
3 out of 5
by A verified traveler from minnesota

Fair

Posted Jan 24, 2017
This hotel room should be cheaper for the quality.
Comment from Hotel Management
Jan 27, 2017 by Amanda, Front Desk Supervisor, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We hope for another opportunity to exceed your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.
4 out of 5
by A verified traveler

Posted Jan 23, 2017 on Hotels
Very Good . We were there for a funeral . It was my first stay there . Would stay there again. Only there one night. Location and ease of access were excellent. I would like to have been able to get a bowl of cereal from front desk before bed. I have requested this at other hotels without a problem. Also think it would be nice to add sleepy time tea to your tea collection. Baked potato ordered from restaurant was hard, not fully cooked.
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
Thank you for taking the time to write about your experience. We are delighted to read that you enjoyed your time here regardless of your reason for staying. I will consider some of your suggestions and discuss them with our team. We look forward to seeing you the next time your travels bring you to the area! Best regards, Amanda, Front Desk Supervisor
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice, clean, reasonably priced hotel

Posted Jan 22, 2017
Very clean room, friendly staff, good breakfast and reasonable prices price. The attached restaurant looked like it had great food, but due to conference, we didn't get a chance to eat there. Fan in the bathroom didn't work well, but other than that, no problems with the basic, no frills room.
Comment from Hotel Management
Jan 22, 2017 by Ashley, Guest Service Manager, Hotel Management
Thank you for sharing with us your experience. We appreciate you taking the time to give us your feedback. We will take a look at the fan in your room, thank you for bringing it to my attention. We hope you get a chance to eat at our restaurant sometime in the near future! Safe Travels!
5 out of 5
by Rita

Posted Jan 17, 2017 on Hotels
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Thank you for taking the time to rate our property. We appreciate your feedback. Safe Travels, Ashley, GSM
4 out of 5
by Diane M

Posted Jan 8, 2017 on Hotels
Comment from Hotel Management
Feb 1, 2017 by General Manager, Hotel Management
Thank you for rating us, Diane!
3 out of 5
by A verified traveler from Iowa

Needs updating

Posted Dec 19, 2016
Ceiling in pool area looks like it is ready to crumble. Toilet wasn't clean and there was someone's leftover food on counter. The bed was also quite old. Could feel and hear the springs as I laid down on it. Definitely not as nice as the last time we were there.
Comment from Hotel Management
Dec 22, 2016 by Amanda, Front Desk Supervisor, Hotel Management
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your stay. We will review the conditions of your room and the pool area with our staff to ensure all is up to Country Inns & Suites by Carlson standards. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from phoenix

Nice hotel close to shopping.

Posted Dec 19, 2016
Pros: cleanliness nice pool and spa tub
Cons: staff for the most part were pleasant, however, check-in person lacked ability to make you feel welcome. she read the NO RULES to you abruptly.
Location: great location easily accessible close to shopping and dining
Nice clean quiet room. Close to shopping and dining. Hotel staff at check could use a little customer service training.
Comment from Hotel Management
Dec 20, 2016 by Amanda, Front Desk Supervisor, Hotel Management
We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and feel welcome when they are checking into our hotel. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 7, 2016 on Hotels
3 out of 5
by A verified traveler

Good hotel in the Mankato area

Posted Oct 23, 2016 on Hotels
Room was comfortable and clean. Hotel staff were very nice. Our car battery had died overnight and one of the employees came out and gave us a jump in the morning. Breakfast left a lot to be desired. They ran out of coffee and hot water and the "eggs" were interesting. Some fresh fruit would have been great. However, they had cereal toast, English muffins, waffles and oatmeal as well as juice. Overall a good budget hotel to stay at but don't expect a great breakfast to start the day.
Comment from Hotel Management
Oct 29, 2016 by General Manager, Hotel Management
Thank you for taking the time to write about your experience. We are delighted to read that one of our employees was so gracious to help out with your car battery situation. We appreciate your feedback and look forward to having you again when your travels bring you back in the area! Safe Travels Ashley, GSM