Ratings based on 148 Verified Reviews

4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Unclean and Loud

Posted Oct 9, 2017
When we checked in, they actually have their smoking area immediately out front of the hotel. We walked in through a party of drinking and smoking to get inside, like it was a 1980s house party in a John Hughes movie. The next day we were gone for the entire day. When we arrived back at around 8pm, we found our room had not been cleaned. No towels, nothing. When we went to the front desk, they seemed less than surprised and said "oh that happens sometimes." No apology. Then she asked if we wanted some towels. The rest of the night was incredibly loud - there were people drinking and having a party in the breakfast area until past 1130pm and apparently they were having Olympic sprinter tryouts on the floor above us until well after midnight. This will be my last stay in this hotel.
Comment from Hotel Management
Oct 12, 2017 by Customer Care, Hotel Management
Thank you for reaching out to us. We take all precautionary measures for our guests comfort and we are sorry that your experience fell short of that standard due to the unforeseen events at that time. Also, we sincerely apologize for the noise, the condition of your room and the service you received from our staff during your stay. This is not the kind of experience we want our valued guests to have. Your feedback helps us prevent situations such as this in the future. It is our hope that you will consider returning to stay with us again, so that we may have the opportunity to offer you an experience that is nothing less than excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place

Posted Aug 22, 2017
Pros: Clean, quiet.
Cons: Not a thing
Loved this place. Great room. Outstanding staff. Nice breakfast. We had a great stay here.
Comment from Hotel Management
Aug 26, 2017 by Lorena-Front Desk Supervisor, Hotel Management
Thank you so much for sharing your experience with us! We are so happy that you chose our hotel for your stay, and we are also thrilled that you enjoyed our Be Our Guest breakfast! Whenever you are back in the area, we look forward to seeing you again! Safe Travels, Lorena-Front Desk Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler from Mankato, MN

Posted Aug 7, 2017
I've stayed at this hotel a number of times and have never been disappointed, this stay was as nice as all the others. I'll be back.
Comment from Hotel Management
Aug 10, 2017 by Lorena-Front Desk Supervisor, Hotel Management
Hi Patti, Thank you for the great review! We appreciate you taking the time to write about your experience! We are delighted to read that you enjoyed your stay and that you keep returning to our property! We look forward to your next stay! Safe Travels, Lorena-Front Desk Supervisor
4 out of 5
by Craig

Posted Jul 6, 2017 on Hotels
The breakfast workers had a difficult time keeping pace with the guests. We had to wait for more hot food and coffee to be ready between 8 and 9 am. All of the coffee carafe's except decaf were empty. The guest rooms were comfortable and the front desk staff had a friendly and cheerful attitude. We enjoyed having the pool area open for adults only outside of the standard family hours.
Comment from Hotel Management
Jul 7, 2017
Hi Craig, I want to apologize to you that you had to wait for hot food and coffee to be made during 8-9 am. I have talked to our Breakfast team and we will be working hard to make sure this does not happen again! I am glad to read that your room and was comfortable and that our Front Desk Staff was friendly! We appreciate your feedback! Whenever you are back in the area, we look forward to see you again! Lorena-Front Desk Supervisor
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jun 28, 2017
It was good! Nice staff, nice location, what we asked for we got!
Comment from Hotel Management
Jul 1, 2017 by Lorena-Front Desk Supervisor, Hotel Management
Thank you for taking the time to rate our property! I am so glad we were able to accommodate you through your stay! We hope to see again when you are in the area!
2 out of 5
by A verified traveler from Wisconsin

Good location, but old and outdated hotel

Posted Jun 27, 2017
Pros: The workers were pleasant.
Cons: All of the room furnishings and bedding and carpeting.
Location: There is a mall and other stores nearby that had some good shopping.
This hotel was WAY overpriced. Usually Country Inn & Suites are very nice, but this one was very disappointing. The carpeting was faded and worn. The room furniture did not match. The green blanket on the bed were also old and I was hesitant to use it. The pool area was small. The ice machine on the 1st floor was not working. There wasn't one on the 2nd floor, so we had to go to the 3rd floor to get ice. The breakfast was fine.
Comment from Hotel Management
Jun 28, 2017 by Ashley, GSM, Hotel Management
Thank you for reaching out and writing your review. We appreciate your patronage and apologize for the dissatisfaction of your stay. We will review the conditions of our property to make sure we are up to standards. Your feedback is very beneficial and will help us facilitate all necessary hotel improvements to ensure a positive guest experience. Take Care,
4 out of 5
by A verified traveler

Posted Jun 26, 2017 on Hotels
Comment from Hotel Management
Jun 29, 2017
Thank you for taking the time to rate our property. We appreciate you taking the time to give us your feedback. Safe Travels, Ashley, GSM
4 out of 5
by scott

Good

Posted Jun 5, 2017 on Hotels
Stayed for a wedding. It was good
Comment from Hotel Management
Jun 7, 2017
Hey Scott, Thank you for your rating. We appreciate the feedback! Safe Travels, Ashley, GSM
4 out of 5
by Bill

Posted May 22, 2017 on Hotels
Comment from Hotel Management
May 28, 2017
Hi Bill, Thank you for taking the time to rate our property. We appreciate your feedback. Safe Travels, Ashley, GSM
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Cloud, MN

Great Beds!!!

Posted May 22, 2017
Pros: All things....
Cons: One of the window curtain panels was unhooked or missing a hook and so draped poorly. An easy fix.
The woman who was working the desk when we arrived on Friday and then left on Sunday was WONDERFUL. Pleasant, friendly, personal, professional. Our room was great. Bed was wonderful!
Comment from Hotel Management
May 22, 2017 by Ashley, GSM, Hotel Management
Hi Tracy! Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We appreciate you bringing to our attention about the window curtain, We will get that looked at! Thank you for giving me the opportunity to give a verbal 'job well done' to Lorena who checked you in on Friday! We look forward to your next stay whenever you are in the area. Take Care, Ashley, GSM